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inContact Contact Id: 458607672895 User ID: 2350061020 Customer Name: Michele Scott RC Phone Number: 512-806-0516 Extension #: 1 Best callback number: (512) 806-0516 Email address: info@SquareMoveRealty.com Customer's preferred callback time (with timezone): Admin: N Account Verified: Y Description: trying to add an extension Issue/Subject: For: Michele Scott | Issue: add user | By: Andres Camp walked the cx in how to create a new user for her account guided cx in how to change the greeting cx wanted to forward the calls to a cell phone for ext 2 Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: No response from the machine Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: lex-m03-001 Digital Line: (805) 419-2687 Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y