Untitled Note

OFFICE 100 09:30am 09:45am Break OFFICE 100 11:30am 12:30pm Lunch OFFICE 100 03:15pm 03:30pm Break OFFICE 100 Incontact Id : 198322190607 Name :Gordon RC # : 7815355687 CB # :(781) 535-5687 UID :1287348011 Email :gglenn@phiagroup.com DL : 224 Account Ver: Y Issue:Internati onal calling TS: Cust called din saying he cant make international calls. checked acct and intl calling is enabled. edu cust it could be that one number for the Kamen islands. cust will look up for another number in the Kamen islands will try that. kept case open. Incontact Id : 198322235053 Name : Llyod RC # : 3024859330 CB # : 3024859330 UID : 177516031 Email : DL : 110 Account Ver: Y Issue: Reprovision device TS: cust not with the device. cust will call back once he gets the right mac id. User/Extension Status: 1057 Serial Number: 005e0c03d7d7 Phone Model: yealink T46S Incontact Id : 198322260352 Name : Steve RC # : 5032381570 CB # : UID : Email : DL : 185 Account Ver: Y Issue: TS: User/Extension Status: (503) 238-1571 Serial Number: 482567104E3D Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : 198322400875 Name : Emily RC # : 5106295856 CB # : 5106295856 UID :195263031 Email : DL : 2 Account Ver: Issue: Change VM greeting TS: cust wants to be saying her name. checked custom recording and did a test call 198322417108 / good it did sya her name. cust wants me to give her a call back. called back cust 198322423066 / no ans left a VM. Incontact Id : 198322431431 Name : Andrew RC # : 4349795500 CB # :4349795500 UID : 750551016 Email : DL : 121 Account Ver: Y Issue: activate device TS: Cust called in wanted to check if what he did is correct. checked device and serial number/ ok properly set up on the ext/ ok edu cust that the ext needs to be activated first or email needs to be answered first. cust undesrtood. User/Extension Status: (434) 270-8487 / not yet activated Serial Number: 0004F28C64AD Phone Model: polycom vvx410 Incontact Id : 198322466591 Name : Sean RC # : 2699240555 CB # : 2699240555 UID : 1896335020 Email : sburton@trilliumit.com DL : 596 Account Ver: Y Issue: Email notification TS: showed cust on AP where to check. cust understood.. 58201 14993742 Incontact Id : 198322484962 Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: transfered call from T1 / 198322484962 TS: showed cust on how to add another number. and there is no exsisting number on the account. cust wants to know how to create a new number and delete the old number. showed cust on how to do it. now about to show how to delete the old number and make sure that it will not be charged anymore, cust said will need to go and will do it another time. kept case open, gave case number. Incontact Id : 198322509372 Name : 6157278202 RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: 14824716 / 6046361263 Incontact Id : 198431562042 Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: Cust called in and wants to talk to Grace. offered assistance, hesitated to accept and wanted to talk with Grace. case updated. TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : 198431568223 Name : Kela RC # : 9033032389 CB # : 9033032389 UID :351416028 Email : C00540mgr@chilis.com DL : 8,269 Account Ver: Y Issue: reset password TS: rest password on ext. 10540 cust doesnt want to change it and will keep it. Incontact Id : 198431580694 Name : RC # : CB # : UID : Email : DL : Account Ver: 5106295856 Incontact Id : 198431688383 Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : 2128994430 CB # : UID : Email : DL : Account Ver: 31202356007 Strawinskylaan 741 Tower C, 7th Floor, Amsterdam, XX1077, Netherlands Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: