Untitled Note

12.28 1.) 14265212 For Sunil_Provisioning_Assisted by Mira Incontact ID: 194467156577 RC#: 2035280130 User ID: 1841723027 Caller Name: Sunil Gupta Email: sunil4911@gmail.com Callback Number: 3157270445 Account Verified: Y (SQ) Total # of DL's: 17 Company Name: Middlebury Consignment, LLC Sign Up Date: 10/30/2020 Make and Model: Yealink W60P Serial Number: 805E0C1CF302 Digital Line: 8609968550 ext 501 Troubleshooting: Sunil called in about yealink handsets not working -walk through cust to register the handset manually -cust said that he done this million times -cust said that he will be in a meeting -cust requested for call back Notes: swap with yealink only one || Active ContactID: 194467156577 ************************************** 2.) 14265315 For Mariah_Phone Offline_Assisted by Mira Incontact ID: 194467214674 RC#: 7154434293 User ID: 2476481012 Caller Name: Mariah Email: mariah@andersonfinancialbrf.org Callback Number: 7154464500 Account Verified: Y (SQ) Total # of DL's: 5 Company Name: Anderson Financial Sign Up Date: 07/31/2015 Make and Model: Polycom VVX 310 Serial Number: 0004F28DA02A Digital Line:7154434293 ext 105 Locked: Yes Troubleshooting: Toffy from tech transferred the call - was able to speak with Mariah -ip address is blank -cust said that she transferred the phone to another location -phone is online -cust said that she will find another ethernet cable -no other issue raised during the call Notes: toffy from tech || ContactID: 194467214674 ip address - blank ****************************************** 3.) 14266385 For Grace_RC APP Not Ringing_Assisted by Mira Incontact ID: 194467258623 RC#: 8028467622 User ID: 62321457008 Caller Name: Grace Baker Email: gbaker@windowworld.com Callback Number: 8029996153 Account Verified: Y (SQ) Total # of DL's: 3 Company Name: Window World of Green Mountains Sign Up Date: 07/15/2019 Troubleshooting: Grace called in saying that rc app is not ringing -test call - 8028467622 || Active ContactID: 194467272501 - was able to speak with Emily and said that her app rang together with ext 102 and 103 -Grace said that her app did not ring -test call via glip - cust said that she cannot hear me -advised cust to restart her phone - test call again via glip - was able to hear cust and all desk phone are ringing -no other issue raised during the call -asked permission to close the case cust agreed Notes: grace || because our rc deskphone are ringing || apps not ringing test call - 8028467622 || Active ContactID: 194467272501 - emily 102 and 103 || ************************************** 4.) 14267648 For Salikh_Provisioning_Assisted by Mira Incontact ID:194467361515 RC#: 3139928990 User ID: 256477041 Caller Name: Salikh Email: helpdesk@onpremit.com Callback Number: 3137715548 Account Verified: Y(SQ) Total # of DL's: 5 Company Name: MVP Endovascular Center Sign Up Date: 04/08/2021 Make and Model: Yealink T48S Mac Address: 805E0C0EC281 Digital Line: 3136354721 ext 106 Troubleshooting: Salikh called in saying that he would like to add a phone -walk through cust in adding dl -did factory reset -provision the phone || ip add 172.16.12.125 -type in the prov url - https://yp.ringcentral.com/provisioning/yealink/T48S -call got disconnected -did call cust back at phone number 3137715548 || ContactID: 194467545098 -was able to speak with Salikh and said IT go to his another job and will just call back Notes: 2 phones added || Active ContactID: 194467361515 Security Question: In what city were you born? Answer: Michigan ***************************************** 5.) 14269291 - tier2 RCJF-260 Ringcentral app - dial pad not working with touchscreen Incontact ID: 194467553632 RC#: 6265987417 ext 102 User ID: 2136062020 Caller Name: Jacob Email: jacob@techsolutions.la Callback Number: 5624331900 Account Verified: N Total # of DL's: 4 Company Name: Law Offices of Paul A. Eads, A.P.C Sign Up Date: 01/11/2019 Troubleshooting: Jacob called in saying that dial pad is not working with touchscreen -informed cust that will escalate the call to tier2 -tier2 will be the one to handle this issue within 24-48hrs cust understood -no other issue raised during the call Notes: an issue - an app desktop user dial pad || Active ContactID: 194467553632 ********************************** 6.) 14270214 || 14270214 For Jacob_Provisioning_Assisted by Mira Incontact ID: 194467736256 RC#: 8456783594 User ID: 951916020 Caller Name: Jacob Muller Email: delasilksinc@gmail.com Callback Number: 8455383458 Account Verified: Y (SQ) Total # of DL's: 1 Company Name: de la silks inc. Sign Up Date: 05/12/2016 Make and Model: Grandstream GXP1625 Serial Number: 20EZ1ZCM605C37B5 || Digital Line: 8456783594 ext 4 Troubleshooting: Cat from tech transferred the call - Jacob is on the line -IP Address: 192.168.1.254 -screen share meeting id 866486121 - test call to phone number 8456783594 || Active ContactID: 194467827936 -cust confirmed that he can receive and make calls -no other issue raised during the call -asked permission to close the case cust agreed Notes: cat tech - jacob add new device case number 14270214 IP Address: 192.168.1.254 **OUTBOUND CALL** Case Number: 14261454 RC#: 7737284955 User ID: 1683306027 Caller Name: John Irwin Email: jiptekash@gmail.com Callback Number: 7736103023 Account Verified: Y (SQ) Total # of DL's: 12 Company Name: JI Inc Sign Up Date: 09/24/2020 Make and Model: Cisco 7841 Serial Number: WZP21290B78 Digital Line: 8728704736 ext 101 -did call cust back at 7736103023 || ContactID: 194467894447 ************************************* 7.) For Beth_Provisioning_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total # of DL's: Company Name: Sign Up Date: Make and Model: Serial Number: Digital Line: Troubleshooting: Notes: ********************************************* 8.) For Beth_Provisioning_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total # of DL's: Company Name: Sign Up Date: Make and Model: Serial Number: Digital Line: Troubleshooting: Notes: ************************************* 9.) For Beth_Provisioning_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total # of DL's: Company Name: Sign Up Date: Make and Model: Serial Number: Digital Line: Troubleshooting: Notes: ******************************* 10.) For Beth_Provisioning_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total # of DL's: Company Name: Sign Up Date: Make and Model: Serial Number: Digital Line: Troubleshooting: Notes: 12.27 1.) 14260448 For Clarissa_Not Receiving Calls_Assisted by Mira Incontact ID: 194373376105 RC#: 5732703203 User ID: 1752915027 Caller Name: Clarissa Email: ken.davis@me.com Callback Number: 2149947935 Account Verified: Y (SQ) Total # of DL's: 2 Company Name: Davis Services Sign Up Date: 10/08/2020 Make and Model: Cisco CP6821 Business IP Phone Serial Number: FCH2309EJPB Digital Line: 5732703203 ext 102 Troubleshooting: Clarissa called in saying that she can't receive calls with phone number 5732703203 it goes directly to voicemail -phone is offline || reboot the phone -phone is online -test call to phone number 5732703203- ContactID: 194373392341 -cust was able to receive and make calls -no other issue raised during the call -asked permission to close the case cust agreed Notes: directly vm - 5732703203 *************************************************** 2.) 14260722 For Mimi_Not Receiving Calls_Assisted by Mira Incontact ID: 194373398413 RC#: 5624251196 User ID: 2193750011 Caller Name: Mimi Email: losaltosdentistry@gmail.com Callback Number: 5624812686 Account Verified: Y (SQ) Total # of DL's: 6 Company Name: los altos Dental Sign Up Date: 06/29/2017 Troubleshooting: Mimi called in saying that she cannot receive calls -checked dnd status on admin portal cust said that is online - test call to phone number 5624251196- Active ContactID: 194373408435 - saying that it is closed and went directly to vm - walk through cust to disable DND status for all phones || test call - 5624972553 - Active ContactID: 94373411720 || test call 5624251196- Active ContactID: 194373408435 -cust confirmed that she is able to receive and make calls on all extensions -no other issue raised during the call -asked permission to close the case cust agreed Notes: Mimi -test call 5624251196- Active ContactID: 194373408435 test call - 5624972553 - Active ContactID: 194373411720 - 103 101 102 103 104 105 110 5624972552 - Active ContactID: 194466530680 ***************************************************** 3.) 14261454 For John_ Provisioning_Assisted by Mira Incontact ID: 194466591547 RC#: 7737284955 User ID: 1683306027 Caller Name: John Irwin Email: jiptekash@gmail.com Callback Number: 7736103023 Account Verified: Y (SQ) Total # of DL's: 12 Company Name: JI Inc Sign Up Date: 09/24/2020 Make and Model: Cisco 7841 Serial Number: WZP21290B78 Digital Line: 8728704736 ext 101 IP Address: 192.168.1.8 Troubleshooting: John called in saying that there is no dial tone on his new phone -did factory reset -ip address is 192.168.1.8 || cannot access ip address -did ICS same ip add ||connect the phone directly from the modem still cannot access ip address -cannot access ui because of the ip address - used https || http still not working Notes: ndt ***************************************************** 4.) 14262739 For Matthew _Provisioning_Assisted by Mira Incontact ID: 194466766171 RC#: 7168156940 User ID: 155581048 Caller Name: Matthew Email:matthew@bqeautosales.com Callback Number: 9296059959 Account Verified: Y (SQ) Total # of DL's: 1 Company Name: Bqe Auto Sales Sign Up Date: 12/19/2021 Make and Model: Yealink SIPT33G Mac Address: 805E0C2D4CB1 Digital Line: 7168157161 ext 101 Troubleshooting: Chris from tech transferred the call - was able to speak with Matthew -phone offline - status check progress -reboot phone - status still - check progress -Device InstanceID 46958048. Parameter "Serial Number" changed from "201046D050108786" to "805E0C2D4CB1" -test call at phone number 7168157161 - Active ContactID: 194466805627 -cust was able to receive and make calls - forward all calls from 7168156940 to 7168157161 if no one answer it will go to 9296059959 -no other issue raised during the call -asked permission to close the case cust agreed Notes: Chris from Tech - Matthew press 1 - sales press 0 - operator ***************************************************** 5.) 14263346 For Aprilla _IVR Menu- Custom Rules_Assisted by Mira Incontact ID: 194466855662 RC#: 2087399028 User ID: 62314424023 Caller Name: Aprilla Email: aprilla@fignow.com Callback Number: 2087399028 Account Verified: Y (SQ) Total # of DL's: 15 Company Name: Financial Insurance Group Sign Up Date: 12/06/2018 Troubleshooting: Aprilla called in saying that she would like to set up custom rules for New Year -walk through cust on setting up custom rules for Dennis Walker || Travis -walk through cust on setting up custom rules for the main company number -cust did test call and confirmed that it is all good -no other issue raised during the call -asked permission to close the case cust agreed Notes: Active ContactID: 194466855662 travie 2088994139 *********************************************** 6.) For Beth_Provisioning_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total # of DL's: Company Name: Sign Up Date: Make and Model: Serial Number: Digital Line: Troubleshooting: Notes: ********************************************** Hi ____________, Good day! I tried calling you today at ___________ but I reached your voicemail. I would like to follow up with your concern regarding _____________. Kindly reply to this email so we can update and/or close this case accordingly. Should you need additional assistance, please feel free to call our support line at (888) 898-4591 and give your reference case number __________ . Thank you for choosing RingCentral as your communications provider. Sincerely, RingCentral | Technical Support NOTICE: This message contains information intended only for the use of the addressee named above. It may also be confidential and/or privileged. If you are not the intended recipient of this message, you are hereby notified that you must not disseminate, copy or take any action in reliance on it. If you have received this message in error, please notify the sender. All personal data shared and/or disclosed through this message will be processed pursuant with applicable privacy laws and regulations. Email: michael@hooperprinting.com Hi Michael, Good day!  I would like to follow up with your concern regarding you desk phone. Kindly reply to this email so we can update and/or close this case accordingly.  Should you need additional assistance, please feel free to call our support line at (888) 898-4591 and give your reference case number 14234581. Thank you for choosing RingCentral as your communications provider. Sincerely,  Mira RingCentral | Technical Support NOTICE: This message contains information intended only for the use of the addressee named above. It may also be confidential and/or privileged. If you are not the intended recipient of this message, you are hereby notified that you must not disseminate, copy or take any action in reliance on it. If you have received this message in error, please notify the sender.  All personal data shared and/or disclosed through this message will be processed pursuant with applicable privacy laws and regulations. 12.21 1.) 14231902 For Jenna_Provisioning_Assisted by Mira Incontact ID: 194251752542 RC#: 2393547920 User ID: 1787518021 Caller Name: Jenna Lombardo Email: jlombardo@advanced-outdoor.biz Callback Number: 6109969788 Account Verified: Y (SQ) Total # of DL's: 18 Company Name: Advanced Outdoor Solutions Sign Up Date: 08/27/2019 Make and Model: Polycom VVX350 Serial Number: 482567097403 Digital Line: 2393106419 Troubleshooting: Jenna called in saying that she has the wifi dongle connected to the phone - ip address is blank || cust said that she has it connected at the back of the phone -cust hung up - did call cust back at 6109969788 || ContactID: 194251776399 -cust not available, reached vm, left vm -send ff up email Hi Jenna, We apologize for the inconvenience that the call got disconnected. We tried to contact you back but we were unable to reach you. Please call us back at (888) 898-4591 and give the ticket number 14231902, for further assistance. Thank you for choosing RingCentral as your communications provider! Sincerely, Mira RingCentral | Technical Support NOTICE: This message contains information intended only for the use of the addressee named above. It may also be confidential and/or privileged. If you are not the intended recipient of this message, you are hereby notified that you must not disseminate, copy or take any action in reliance on it. If you have received this message in error, please notify the sender. All personal data shared and/or disclosed through this message will be processed pursuant with applicable privacy laws and regulations. *************************************** 2.) 14231303 For Molly_Provisioning_Assisted by Mira Incontact ID: 194251803653 RC#: 7274308750 User ID: 304081026 Caller Name: Molly Email: cadillacsandcorvettes@gmail.com Callback Number: 5172140973 Account Verified: Y (SQ) Total # of DL's: 3 Company Name: RB Auto Service Sign Up Date: 09/23/2020 Make and Model: Polycom VVX400 Serial Number: 0004F29182DC Digital Line: 7272143606 ext 102 Troubleshooting: Molly called in to set up her desk phone -cust said that she already did factory reset -ipv4 address is blank || cust said that her phone is connected to her desktop - walk through cust with ICS - cust said that she does not have the time right now and hung up -informed cust that the phone is not connected yet to the internet -cust said that she has a lot of things to do and will call back later -will leave the case open Notes: ContactID: 194251803653 - deskphone ipv4 address is blank ********************************** 3.) 14233195 || 14233195 For Sandy_IVR Menu (Key Press)_Assisted by Mira Incontact ID: 194251879057 RC#: 9083255300 User ID: 363333017 Caller Name: Sandy Munoz Email: maindesk@terralife.com Callback Number: 9082448087 Account Verified: Y (SQ) Total # of DL's: 9 Company Name: Terra Realtors Sign Up Date: 02/12/2013 Troubleshooting: Sandy called in saying that she would like to make some changes regarding the way they receive calls -add key press 0 - Sandy Munoz ext 112 || advised cust to log in to admin portal to check if key presses are correct -cust said that it is working now -no other issue raised during the call -asked permission to close the case cust agreed Notes: ContactID: 194251879057 || 9089567161 ext 112 - on the greetings dial 0 - come to ext 112 dont answer - vm ************************************** 4.) 14229704 For Wilson_Provisioning_Assisted by Mira Incontact ID: 194251927848 RC#: 5108868899 User ID:336404023 Caller Name: Wilson Email: wilsonleungdds@gmail.com Callback Number: 5104591049 Account Verified: Y (SQ) Total # of DL's: 5 Company Name: Wilson Leung Sign Up Date: 10/29/2014 Make and Model: Yealink T48S Serial Number: 805E0C1F04B3 Digital Line: 5108860820 ext 105 Troubleshooting: Wilson called in saying that he has an open case 14229704 -ip address - 192.168.1.118 -input sip deatil in ui || successful -phone is online - cust can make and receive calls - no other issue raised during the call -asked permission to close the case cust agreed Notes: Active ContactID: 194251927848 || case open yealink - case number 14229704 *************************************** 5.) 14234581 For Michael_Provisioning_Assisted by Mira Incontact ID: 194252231180 RC#: 6168976719 User ID: 60522675006 Caller Name: Michael Hooper Email: michael@hooperprinting.com Callback Number: 6166902886 Account Verified: 45430 Total # of DL's: 3 Company Name: HOOPER PRINTING Sign Up Date: 01/24/2012 Make and Model: Yealink W6P Serial Number: 805EC0D7230C Digital Line: 6165308008 ext 101 Locked: NO Troubleshooting: Michael called called in saying that yealink phone is not working -walk through cust on how to change the password in admin portal -change the business hours || test call to phone number 6168976719 || ContactID: 194252266070 -cust was able to answer the phone at Tina's phone -ip add: 10.1.10.190 || cannot get in to the ui because of the password -cust said that it is his daughters bday today and need to go to the restaurant -advised cust that will leave this case open for ff up cust agreed Notes: Active ContactID: 194252231180 || Yealink W6P change password ext 100 - ContactID: 194252266070 *************************************** 6.) 14237688 || 14237688 For Maribel_Call Forwarding_Assisted by Mira Incontact ID: 194252338279 RC#: 6192026888 User ID: 1589182020 Caller Name: Maribel Ayala Email: mayala@exitconsultinggroup.com Callback Number: 6198713470 Account Verified: Y (SQ) Total # of DL's: 3 Company Name: Exit Consulting Group Sign Up Date: 11/03/2017 Make and Model: Yealink W56H Digital Line: 6192054484 ext 102 Troubleshooting: Maribel called in saying that she is new to RC and needs assistance with call forwarding -did call phone number 6198713470 || ContactID: 194252338279 was able to speak with cust - call got dc again - did call cust back 6198713470 || Active ContactID: 194252386823 -test call to 6192026888 || Active ContactID: 194252387343 -dl 6192054484 ext 102 - able to receive calls -change vm pin -modified user details || change admin password -log out and log back in - no other issue raised during the call -asked permission to close the case cust agreed Notes: maribel ayal exec grp - new office manager tyring all calls forwarded to me my email did call phone number 6198713470 || ContactID: 194252338279 || Active ContactID: 194252370798 6192054484 ************************************* 7.) For Beth_Provisioning_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total # of DL's: Company Name: Sign Up Date: Make and Model: Serial Number: Digital Line: Troubleshooting: Notes: ******************************************* 8.) For Beth_Provisioning_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total # of DL's: Company Name: Sign Up Date: Make and Model: Serial Number: Digital Line: Troubleshooting: Notes: 12.20 1.) 14222230 For Beth_Provisioning_Assisted by Mira Incontact ID: 194156780748 RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total # of DL's: Company Name: Sign Up Date: Make and Model: Serial Number: Digital Line: Troubleshooting: Notes: Susan easy links - outlook - Incontact ID: 194156780748 ***************************************************** 2.) 14222398 For Hector _Account Cancellation Incontact ID: 194156787893 RC#: 8008820996 User ID: 62824061028 Caller Name: Hector Email: support@theskyteam.us Callback Number: 2407602181 Account Verified: Y (SQ) Total # of DL's: 8 Company Name: THE SKY TEAM Sign Up Date: 06/13/2021 Troubleshooting: Hector called in would like to speak with Denice (AM) || cust said that he would like to cancel his account -cust said that there are a lot of unwanted charges from his account -informed cust that will transfer the call to CERT cust declined and said to inform his AM to call him back -sent DM to his AM -no other issue raised during the call Notes: Hector - disconnect from the month of Dec - Active ContactID: 194156787893 - Denise unwanted charges case number- 14216339 ******************************************* 3.) 14222599 For Kathleen_International Calling_Assisted by Mira Incontact ID: 194156814372 RC#: 3129442700 User ID: 366051020 Caller Name: Kathleen Palacios Email: kpalacios@prodigyreg.com Callback Number: 6303523231 Account Verified: Y (SQ) Total # of DL's: 12 Company Name: Prodigy Real Estate Group Inc. Sign Up Date: 07/31/2014 Troubleshooting: Kathleen called in asking about sending international fax -cust said that she enabled the international from Monaco -informed cust that there is no special process in receiving and sending faxes -no other issue raised during the call Notes: faxing international - inte calling - monaco - Active ContactID: 194156814372 *************************************** 4.) 14221714 - transferred by lei For Tyler_Provisioning_Assisted by Mira Incontact ID: 194156842240 RC#: 2318323551 User ID: 678595040 Caller Name: Tyler Cook Email: sales@cookmfg.com Callback Number: 2312501070 Account Verified: Y Total # of DL's: Company Name: Cook Manufacturing Sign Up Date: 04/16/2021 Make and Model: Polycom VVX 250 Business IP Phone Serial Number: 64167FFEB483 || 64167FFEB4A Digital Line: (231) 225-0397 ext 101 || (231) 225-0410 ext 102 Locked: NO Troubleshooting: Lei from tech transferred the call - Lei said that she is not yet trained for prov - was able to speak with Tyler -did factory reset -ip address - 192.168.10.119 || ip address refused to connect - computer ip add - 192.168.10.105 -change dns server to 8.8.8.8. || al server 4.2.2.2 -phone 1 online - 2312250397 - test call - ContactID: 194156977395 - successful phone 2 online - 2312250410 - ContactID: 194156985885 - successful -cust confirmed that he has dial tone and can make and receive calls on both phones -no other issue raised during the call Notes: Active ContactID: 194156842240- 14221714 Lei from tech - 2312250397 - test call - ContactID: 194156977395 2312250410 - ContactID: 194156985885 **OUTBOUND CALL** Case Number: 14204979 RC#: 3038051690 User ID: 149062028 Caller Name: Charles Bucknam Email: chb@bucknam.com Callback Number: 3038051690 Account Verified: Y (SQ) Total Account DL\'s: 1 Company: Analytical Unlimited LLC Sign Up Date: 01/03/2016 Make and model: Yealink T46G Serial Number: 805E0C63145F Digital Line: 7203721493 ext 101 -did call cust back at phone number 3038051690 || ContactID: 194157007930 -cust said that he is not ready to t/s - provide case number and said that he will call back once he has the time to do t/s ************************************************* 5.) 14224352 For Beth_Provisioning_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total # of DL's: Company Name: Sign Up Date: Make and Model: Serial Number: Digital Line: Troubleshooting: Notes: Active ContactID: 194157009985 || GHOST CALL *********************************************** 6.) 14218948 For Daniel_Provisioning_Assisted by Mira Incontact ID: 194157019164 RC#: 6785280234 User ID: 283370030 Caller Name: Daniel Zetts Email: computersplus.gm.dz@gmail.com Callback Number: 4049884617 Account Verified: Y (SQ) Total # of DL's: 3 Company Name: Computers Plus Sign Up Date: 10/25/2021 Make and Model: Polycom IP 550 HD Manager IP phone Serial Number: 0004F237A76A Digital Line: 6785280234 ext 102 Troubleshooting: Joemel from Imp transferred the call - was able to speak with cust Daniel and said that he needs to provision the phone Additional Number changed from (510) 954-3964 to 16785280234 -ip address 192.168.1.19 -change dns server to 8.8.8.8 and alt dns server to 4.2.2.2 || change back to the original dns and alt server -make a test call to 6785280234 || Active ContactID: 194157109140 - cust said that phone has dial tone but phone is offline in the portal - call got disconnected || did call cust back at phone number 4049884617 || ContactID: 194157169712 -was able to speak with cust - dd factory reset - reprov the phone -current sw version is 4.0.4.2906 -informed cust that will dl the update firmware -after firmware update manual -phone is not purchased from RC cust understood Notes: Jomel from imp - case 14218948 Additional Number changed from (510) 954-3964 to 16785280234 ******************************************* 7.) For Beth_Provisioning_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total # of DL's: Company Name: Sign Up Date: Make and Model: Serial Number: Digital Line: Troubleshooting: Notes: **OUTBOUND CALL** Case Number: 14214108 RC#: 7724692755 User ID:759318040 Caller Name: Francisco Email: harbourbaypartyrental@gmail.com Callback Number: 7722381195 Account Verified: Y (SQ) Total # of DL's: 1 Company Name: Harbour Bay Party Rental Sign Up Date: 05/10/2021 Make and Model: Cisco CP8851 Gigabit Color Business Phone Serial Number: FCH2414E12W Digital Line: 7724692755 ext 101 -did call cust back at phone number- 7722381195 || ContactID: 194157457539 -cust not available, cust vm is not yet set up -will send ff up email Hi Francisco, Good day! I tried calling you today at 7722381195 but you voicemail is not set up yet. I would like to follow up with your concern regarding you desk phone. Kindly reply to this email so we can update and/or close this case accordingly. Should you need additional assistance, please feel free to call our support line at (888) 898-4591 and give your reference case number 14214108. Thank you for choosing RingCentral as your communications provider. Sincerely, Mira RingCentral | Technical Support NOTICE: This message contains information intended only for the use of the addressee named above. It may also be confidential and/or privileged. If you are not the intended recipient of this message, you are hereby notified that you must not disseminate, copy or take any action in reliance on it. If you have received this message in error, please notify the sender. All personal data shared and/or disclosed through this message will be processed pursuant with applicable privacy laws and regulations. ******************************************** 8.) For Beth_Provisioning_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total # of DL's: Company Name: Sign Up Date: Make and Model: Serial Number: Digital Line: Troubleshooting: Notes: ***************************************************** 9.) For Beth_Provisioning_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total # of DL's: Company Name: Sign Up Date: Make and Model: Serial Number: Digital Line: Troubleshooting: Notes: ****************************************** 10.) For Beth_Provisioning_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total # of DL's: Company Name: Sign Up Date: Make and Model: Serial Number: Digital Line: Troubleshooting: Notes: ********************************************* 12.17 1.) 14213711 For Dave _Desk Phone Password Change_Assisted by Mira Incontact ID: 194058490158 RC#: 9543701900 User ID: 2304301004 Caller Name: Dr Dave Email: drdavepopkin@gmail.com Callback Number: 9544614156 || 9547985567 Account Verified: Y (SQ) Total # of DL's: 4 Company Name: Quantum Medical