Untitled Note

ID: 2391599015 Customer Name: mike RC Phone Number: 818-725-1623 Extension #: 102 Best callback number: 818-725-1623 Email address: aceangelobueno17@gmail.com Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y Issue/Subject: For mike | Issue: Ch requested to change the password for ext 103 | By Andres Camp. Description: Mike called on behalf of the super admin to change the password for user ext 103, ch verified with a security question and also the extension Troubleshooting: (steps taken to address the issue) -Walked the ch through the admin portal to make the change -adv the ch go to users with ext, select the user, security, and then change password, ch knew admin portal security password so it wasn't necessary to perform another change password protocol -ch verified that it was working, working properly. -no further questions or requests made -case closed