Untitled Note

08:00am 10:00am OFFICE 100 10:00am 11:00am Lunch 11:00am 12:30pm OFFICE 100 12:30pm 12:45pm Break 12:45pm 03:00pm OFFICE 100 03:00pm 03:15pm Break 03:15pm 05:00pm OFFICE 100 16062500 Incontact Id : 428509484712 Name : RC # : (804) 288-2804 CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : 428509508503 Name : Henry RC # : (908) 963-1040 CB # : 7325462608 UID : 544614048 Email : henry.wiel@epscorp.com DL : Account Ver: Y Issue: Cant log to RC app desktop TS: cust using windows 10 uninstalled and reinstalled RC app / no go. customer said still blank screen. only FILE EDIT VIEW on the top left. asked cust to CTRL SHIFT D Development Toggle Dev tools application Storage clear storage no go. walked cust on how to Clean-unistall Step 1. control panel > programs and features uninstall the app Step 2. Go to the C: drive Make sure that the hidden files are shown (View or view options - Folder and search options > show hidden files) C: drive > open program (x86) > delete RC or BT folders C: drive> Check program data folder > delete RC or BT folders C: drive> Users or the username for the computer > local> delete RC or BT Step 3. Delete the BT or RC app from the Registry editor Search regedit > open HKEY_current_user >open software> delete RC or BT still no go. rc app opens on web browser, but not on the desktop. Incontact Id : 428509508503 Name : Kenneth RC # : 2156003510 CB # : 9493657869 UID : 2444638036 Email : kennethmeraw@gmail.com DL : Account Ver: Y Issue: Transferred by retentions / sign in to RC mobile app TS: cust Incontact Id : 428509672910 Name : Kevin RC # : (818) 493-1350 / 193 CB # : (818) 493-1350 UID : 2123635011 Email : ramosk@ciga.org DL : Account Ver: Y Issue: Adding email of user but already in use. TS: is in a freyja acct heus@ciga.org removed from free acct. asked cust to set ext. issue resolved. Incontact Id : 428509704150 Name : Julia Turner RC # : 6156478901 CB # : (615) 496-7410 UID : 158609049 Email : bedwards@orangetheoryfitness.com DL : Account Ver: Y Issue: not getting calls from their mobile apps TS: called main number to do a test call 6156478901 / 428509728356 / answered by Ryan. cust confirmed that only ryan is getting the call cust said she needs to go to a meeting. Incontact Id : 428509741160 Name : Katie RC # : (847) 639-1597 CB # : 8476397490 UID : 2027008005 Email : Katie@foxrivergroveautomotive.com DL : Account Ver: Y Issue: cust wants to create a ring group on ext 4 TS: added ext 2 and 3 on ext 4. set up the missed calls to ext 2 VM did a test call when going to the cust line got discon. called back/ according to jeff katie is on another line with a cust and was told that she will call back. Incontact Id : 428509793131 Name : Jennine RC # : 6142631998 CB # : (614) 312-7828 UID : 2202049012 Email : jennineharris@comfortkeepers.com DL : Account Ver: Y Issue: Cust called in to block a number TS: walked cust thru AP. cust is the Super admin. edu cust to go to her ext. screening and hold music> blocked numbr> add the number. issue resolved. Incontact Id : 428509802233 Name : Jake RC # : (312) 967-4322 / 103 CB # : (312) 967-4322 UID : 302351030 Email : DL : Account Ver: Y Issue: TS: Incontact Id : 428509830205 Name : Aiko RC # : 6175809761 / 103 CB # : 6175809761 / 6083356285 UID : 596914040 Email : DL : Account Ver: Issue: TS: Incontact Id : 428509845836 Name : Tracy RC # : (303) 690-9591 CB # : (303) 690-9591 / 6083356285 UID : 1804681021 Email : receptionist@conesco.com DL : Account Ver: Y Issue: Ext 103 not ringing when tracy is transferring a call and when calling ext 103 directly. TS: checked ext 103 primary number toggled off. toggled on primary number. chnged to ring all at ounce cust did a test call cust now could hear ext 103 deskphone ringing. Incontact Id : 428509934462 Name : Jay RC # : 6089604411 CB # : 6089604411 UID : 1836343020 Email : FMRingCentral@FairbanksMorse.com DL : Account Ver: y Issue: cust wants to add users in an ext and create a ring group TS: ext 2144 added Myra and houston receptionist. edu cust on the presence feature. edu cust on support.ringcentral.com issue resolved. Incontact Id : 428509955377 Name : Jan RC # : (708) 301-2000 / 102 CB # : (708) 301-2000 / 6302579057 UID : 1836343020 Email : janmariebasic@gmail.com DL : Account Ver: Issue: TS: Incontact Id : 428510028993 Name : Jairo RC # : (760) 723-5900 / 557 CB # : (760) 723-5900 UID : 361527017 Email : jairo@karenberrios.com DL : Account Ver: Y Issue: Cust called in saying they are closed when their main line is called TS: called number (760) 723-5900 chose option 9 and it did say they currently closed. went to the ext fixed after hours settings. did another test call and daniela answered. went back to cust saying he will a test call. it did the same thing with other key presses. placed cust on hold to check the other key presses. then saw cust gone. called back cust 428510069434 no ans. 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