Untitled Note

==================== 8GYJ-GPAH A5HE-B39C Y48K-XEH2 kathyrine.caberos@ringcentral.onmicrosoft.com outlook kathy caberos RingCentral#4 hmorenewal@acquirebpo.com 252013 net issue 09266283054 193925798828 ghost 193925824230 ghost 20328040 agent id kcaberos202103737@team.acquirebpo.com Cut Off : 24 to 8 15th pay 9 to 23 30th cut off https://v.ringcentral.com/join/275200996?pw=84312dbc9b28bacfd3cfd48cf3f9080a ============================================ Incontact ID: RC # UID: 9/29/2021 name: william Callback #: 4699428346 Email: wmitchell@lanternam.com Account Verified Y/N: Y Total Account DLs: 9 issue cu called in re adding a number on the conference phone Ake some changes on the set up add user swap number add the number and assign to polycom conference phone change cll handling information issue resolved Internet is Up and ruinning: (Yes/No) Y Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: Y CSAT Spiel Provided Y/N: Y CSAT Prediction: 9 Existing Open Cases Y/N: N New/On Hold Implem Y/N: N Incontact ID: 194056753131 RC #: 6044331900 UID: 793176024 Sign-Up Date: name: SUKHWINDER Callback #: 6044331900 Email:sukh@elitelimo.ca Account Verified Y/N: Y Total Account DLs: 1 issue: cu called in re call forwarding walk cu through in AI Change password and security question issue resolved Internet is Up and ruinning: (Yes/No) Y Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: Y CSAT Spiel Provided Y/N: Y CSAT Prediction: 9 Existing Open Cases Y/N: N New/On Hold Implem Y/N: N -------------------- Incontact ID: UID: 62876340031 Sign-Up Date: 11/18/2021 name: Eladio Callback #: 3104330948 Email: rcrealty@kineticcg.com Account Verified Y/N: Y Total Account DLs: 10 issue: cu called in re porting in a bulk number walk cu through Internet is Up and ruinning: (Yes/No) Y Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: Y CSAT Spiel Provided Y/N: Y CSAT Prediction: 9 Existing Open Cases Y/N: N New/On Hold Implem Y/N: N View All ------------------------------- Incontact ID: RC #: UID: Sign-Up Date: name: Callback #: Email: Account Verified Y/N: Y Total Account DLs: issue: Internet is Up and ruinning: (Yes/No) Y Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: Y CSAT Spiel Provided Y/N: Y CSAT Prediction: 9 Existing Open Cases Y/N: N New/On Hold Implem Y/N: N View All ------------------------- Incontact ID: RC #: UID: Sign-Up Date: name: Callback #: Email: Account Verified Y/N: Y Total Account DLs: issue: Internet is Up and ruinning: (Yes/No) Y Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: Y CSAT Spiel Provided Y/N: Y CSAT Prediction: 9 Existing Open Cases Y/N: N New/On Hold Implem Y/N: N View All ------------------------- Incontact ID: 193926053164 RC #: (858) 285-4000 UID: 2871133020 Sign-Up Date: name: salomon Callback #: (858) 285-4000 Email: svaldivieso@locanabio.com Account Verified Y/N: Y Total Account DLs: 61 issue: cu setting up desktop app advised they need to have a digital line to do outbound calls cu wants to know the list of digital lines provided list via email issue resolved Internet is Up and ruinning: (Yes/No) Y Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: Y CSAT Spiel Provided Y/N: Y CSAT Prediction: 9 Existing Open Cases Y/N: N New/On Hold Implem Y/N: N View All -------------------------------- Incontact ID: 193926019363 RC #: 4153244077 UID: 198569031 Sign-Up Date: name: gina Callback #: 4158474214 Email: gina@efund.com Account Verified Y/N: N Total Account DLs: 7 issue: cu called in re porting in a number advised that we need to verify the account cu wants to change role to super admin advised to get the super admin details so we can walk cu through in porting a number Internet is Up and ruinning: (Yes/No) Y Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: Y CSAT Spiel Provided Y/N: Y CSAT Prediction: 9 Existing Open Cases Y/N: N New/On Hold Implem Y/N: N View All ----------------------- Incontact ID: 193927252242 RC #: 8005030393 UID: 147658028 Sign-Up Date: 12/31/2015 email :wihelperbuzzline@gmail.com name: vincent Callback #: 4089088682 Account Verified Y/N: Y Total Account DLs: issue: cu called in re offline error on deskphone check on cables powercycle the deskphone Serial Number: 0004F2CACD8 Polycom IP 335 HD IP phone 207 refer to provisioning Make and model " Internet is Up and ruinning: (Yes/No) Y Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: Y CSAT Spiel Provided Y/N: Y CSAT Prediction: 9 Existing Open Cases Y/N: N New/On Hold Implem Y/N: N ============ Case Update: -Called the customer back to follow up / Contact ID : 193926987623 -Reached VM. Left a VM. -Sent a follow up email When anyone calls it shows ========== "Hi ____________, Good day! I tried calling you today at _623) 267-8251 but I reached your voicemail. I would like to follow up with your concern regarding ____missed call prompt on deskphone ______. Kindly reply to this email so we can update and/or close this case accordingly. Should you need additional assistance, please feel free to call our support line at (888) 898-4591 and give your reference case number __________ . Thank you for choosing RingCentral as your communications provider. Sincerely, RingCentral | Technical Support NOTICE: This message contains information intended only for the use of the addressee named above. It may also be confidential and/or privileged. If you are not the intended recipient of this message, you are hereby notified that you must not disseminate, copy or take any action in reliance on it. If you have received this message in error, please notify the sender. All personal data shared and/or disclosed through this message will be processed pursuant with applicable privacy laws and regulations." ====================== (858) 266-0489 (858) 266-0481 (858) 900-9280 (858) 266-0471 (858) 266-0495 (858) 266-0473 (858) 295-6940 (858) 295-6560 (858) 266-0509 (858) 266-0486 (858) 266-0466 (858) 266-0467 (858) 266-0465 (858) 266-0490 (858) 266-0505 (858) 266-0482 (858) 266-0474 (858) 266-0494 (858) 266-0492 (858) 266-0483 (858) 266-0480 (858) 266-0478 (858) 266-0499 (858) 266-0470 (858) 266-0479 (858) 203-9299 (858) 266-0477 (858) 266-0484 (858) 266-0495 (858) 266-0485 (858) 266-0488 (858) 266-0502 (858) 266-0504 (858) 266-0503 (858) 266-0475 (858) 766-6396 (858) 935-4835 (858) 266-0510 (858) 266-0512 (858) 266-0513 (858) 266-0511 (858) 266-0469 (858) 266-0508 (858) 266-0491 (858) 266-0500 (858) 283-4583 (858) 935-4971 (858) 935-4159 (858) 283-4532 (858) 266-0487 (858) 283-4467 (858) 283-4466 (858) 283-4121 (858) 266-0496 (858) 266-0493 (858) 266-0476 (858) 266-0507 (858) 266-0498 (858) 266-0506 (858) 266-0472 (858) 266-0468 (858) 266-0501