Untitled Note

Caller Name: Max RC #: Callback Number: 9292092909 Verified Email: jmax.ids@gmail.com # of DLS: 9 InContact ID: 458142731746 User ID: 63052103008 Account Verified: Y Case #: Issue: -xferred call from Michael (sales) -MMS is not working -ext 105 is unable to make outbound calls Troubleshooting: -checked TCR status: COMPLETED ON 12/19/2022 Company Number: ideal dispatch services llc -cust said that they are trying to send pdf -explained that pdf is not supported by MMS -sent email to cust with files supported for sending and receiving MMS -assisted cust in customizing the notifications for sms for the users -turned off On-demand Call Recording / keep Automatic Call Recording / added extensions to record -cust logged in as ext 105 / did a test call / success -the direct number (929) 2094142 was just ported in to RingCentral -cust requested to keep case open for monitoring cb #: (310) 924-1765 cb icid: 458142796901 -no answer / left vm ************************************************ Caller Name: Amy Pan RC #: 6139097533 Callback Number: (613) 907-4656 Verified Email: amy@epopack.com # of DLS: 3 InContact ID: 458142805391 User ID: 672100009 Case #: Account Verified: Y Issue: -ext 102 is unable to use sms Troubleshooting: -checked tcr status: NOT LISTED UID: 672100009 Company Name: epopack inc -assisted cust in filling out the tcr form 8003864197 ************************************************ Caller Name: Kate RC #: Callback Number: 6318975415 Verified Email: kmeier@cirenyc.com # of DLS: 2,210 InContact ID: 458142875800 User ID: Case #: Account Verified: Y Issue: -xferred call from Maria (expansion sales) -forward the voicemails of ext 103 to voicemail of an external number Troubleshooting: -added external number (518) 852-0462 in the Missed calls -did test call / success to leave vm to the external number -case closed ************************************************ Caller Name: Matthew RC #: Callback Number: 5618662279 Verified Email: matthew@celebrityvanlines.com # of DLS: 3 InContact ID: 458142897093 User ID: 528714048 Case #: Account Verified: Y Issue: -xferred call from Rio (sales) Troubleshooting: -checked tcr status: Rejected - (2) - Missing Legal Business Name UID: 528714048 Company Name: Celebrity Van Lines -adv cust to fillout the updated tcr form https://ringcentral.com/tcr -assisted cust in filling out the form ************************************************ Caller Name: Shiva RC #: Callback Number: 9088959017* 223 Verified Email: mhrcadmin1@mindlance.com # of DLS: InContact ID: 458142971744 User ID: 570891040 Case #: Account Verified: Y / ext 223 Issue: -wants to speak case owner Angeline -unable to archive call recordings Troubleshooting: -xferred call to Contact center 17194147 9088959017 Pam ************************************************ Caller Name: Leslie RC #: 3107515948 Callback Number: 3107515948 Verified Email: lchapa@treehouselaw.com # of DLS: 6 InContact ID: 458142999036 User ID: 852493048 Case #: Account Verified: Y / ext 104 Issue: -check if phone number (310) 9000724 has sms feature Troubleshooting: -chexked tcr status: NOT LISTED UID: 852493048 Company Name: Tree House Law LLP -adv cust to fillout the tcr form thru website https://ringcentral.com/tcr -assisted cust in filling ot the tcr form cb #: (310) 924-1765 cb icid: 458143022731 -spoke with Sam -explained that he needs a premium or ultimate plan -referred to AM ************************************************ Caller Name: Michael RC #: Callback Number: (859) 907-6098 Verified Email: mrosine@jqfinancialgroup.com # of DLS: 5 InContact ID: 458143044325 User ID: 62785450008 Case #: Account Verified: Y / ext 102 Issue: -audio delay of around 3 secs when ext 102 is using the RC mobile app -issue happening for both inbound and outbound Troubleshooting: -cust said that he already uninstalled then re-installed the RC mobile app -did test call to the direct number of ext (859) 407-5854 / audio seems to be fine while connected to mobile data -customer connected the phone to wifi then issue started to occur -adv cust that the problem is with his wifi connection -adv cust to reboot his router since he prefers to use his wifi / he will do it after business hours -pending cust action / for monitoring 12:01 8594690056 ************************************************ Caller Name: Victor Schwartz RC #: 2129676948 Callback Number: Verified Email: vos@vosselections.com # of DLS: 9 InContact ID: 458143079086 User ID: Case #: Account Verified: Y Issue: -cust received an email about a change in his RingCentral account Troubleshooting: -cust sent me the screenshot of the email he received -checked the audit trail, no recent changes -no ts done ************************************************ Caller Name: Gregory RC #: 7738565100 Callback Number: (773) 230-4484 Verified Email: gregory@ccmmc.com # of DLS: 3 InContact ID: 458143288205 User ID: 59917586 Case #: Account Verified: Y /ext 14 Issue: -move license from ext 55 to ext 17 Troubleshooting: -moved the license and phone number (773) 832-7761 of ext 55 to ext 17 -cust confirmed he sees the change -case closed 55 to 17 ************************************************ RC #: 8884002042 # of DLS: 7 InContact ID: 458143297766 User ID: 1196751011 Issue: -consultation call from Grace (sales) -cust is having issues with SMS / sometimes it sends , sometimes it does not -adv rep to have the cust fillout the tcr form to register the acct ************************************************ Caller Name: David Jackson / Amaree RC #: 9082790674 Callback Number: (860) 513-8194 Verified Email: djackson@colonialsecurityservices.com # of DLS: 10 InContact ID: 458143311611 User ID: 63037289008 Case #: Account Verified: Y Issue: -ext 110 is having one - way audio issue on the RingCentral app -issue occurs on both inbound and outbound Troubleshooting: -enabled microphone access on the laptop -did test call / success -case closed 110 ************************************************ Caller Name: Ozan Toy RC #: 4103843110 Callback Number: (201) 788-7765 Verified Email: otoy@telapsychiatry.com # of DLS: 2 InContact ID: 458143346325 User ID: 725008009 Case #: Account Verified: Y Issue: -unable to sign in using email add otoy@telapsychiatry.com Troubleshooting: -enabled "Use email to log in" for email add otoy@telapsychiatry.com / the email add is already in use for uid 725003009 -adv cust to use his RingCentral number (410) 384-3110 as the username to sign in / success -case closed 8889035505 ************************************************ Caller Name: Kaulana Clark RC #: 8448335784 Callback Number: 3852330346 Verified Email: kaulana@tephrasolar.com # of DLS: 43 InContact ID: 458143395774 User ID: 625034040 Case #: Account Verified: Y Issue: -change ivr menu for the main number (844) 833-5784 Troubleshooting: -assisted cust in changing the ivr menu for main company number from ext 1001 to ext 1002 thru admin portal -case closed ************************************************ Caller Name: Benjamin RC #: Callback Number:508 212 1146 Verified Email: benc0nr0y88m@yahoo.com # of DLS: 1 InContact ID: 458143405417 User ID: 63126153008 Case #: 17213163 Account Verified: Y Issue: -xferred call from Kate (sales) -unable t o call out using the RingCentral app Troubleshooting: -cust is using the email add benc0nr0y88m@yahoo.com to login -changed the email add in the freya acct with uid 3063322044 -allowed email add to be used as username -cust signed in and confirm that he can now call out -case closed ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************