Untitled Note

Customer Name: Joseph Rickard RingCentral Number:9727462380 UID:2392234044 InContact ID:458977111833 Extension #:102 Best callback number:9727462380*102 Email address:Joseph@crownbullion.com Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: The cx wants to know if his fax number (855) 278-1168 is working because he is not receiving a fax from his customer Troubleshooting: I advised the customer that his fax number is unable to receive faxes due to being a toll-free number so I helped him swapping the number with (972) 587-9652 and he will test it later and will call us back in case it keeps having issues Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by (Agent’s Name)