Untitled Note

9992438212*11530 Feb 1 Wednesday 1.) 17422065 CASE NUMBER - 17422065 Issue: For Michelle_ Unable to Log In_Assisted by Mira Authorized Caller - Alan Teague CPA Campaign Name: RingCentral Main Customer Service 3 Case Number: 12234168 Extension: 110 Contact ID: 459105033856 Date and Time: 2/1/2023 4:56:55 AM Reason for Call: Incontact ID: 459105033856 RC#: 7042741763 User ID: 2500265008 Caller Name: Michelle Ports Email: michelle@teague-cpa.com Callback Number: 7042741763 Account Verified: y sq ext 110 Company Name: Alan Teague CPA Sign Up Date: 02/05/2015 Troubleshooting: Michelle called in saying that she cannot log in ringcentral web -password reset -no other issue raised during the call -asked permission to close the case cust agreed -csat spiel satisfied Notes: Authorized Caller - Alan Teague CPA Campaign Name: RingCentral Main Customer Service 3 Case Number: 12234168 Extension: 110 Contact ID: 459105033856 Date and Time: 2/1/2023 4:56:55 AM Reason for Call: Campaign Name: RingCentral Main Customer Service Contact ID: 459105028326 Date and Time: 2/1/2023 4:27:06 AM Reason for Call: fax ****************************************************************** 2.) CASE NUMBER - Issue: For Beth_ Provisioning_Assisted by Mira Authorized Caller - Campaign Name: RingCentral Main Customer Service Case Number: Extension: Contact ID: 459105074177 Date and Time: 2/1/2023 6:16:20 AM Reason for Call: not_ringing Incontact ID: 459105074177 RC#: 2142957970 User ID: 166478048 Caller Name: Wolfgang Willems Email: wwillems@assistinghands.com Callback Number: 2142957210 Account Verified: y sq admin Company Name: Assisting Hands Frisco Sign Up Date: 12/23/2021 Troubleshooting: Authorized Caller - Campaign Name: RingCentral Main Customer Service Case Number: Extension: Contact ID: 459105074177 Date and Time: 2/1/2023 6:16:20 AM Reason for Call: not_ringing Case Number - 17422465 Campaign Name: LNP Requests Direct Contact ID: 459105060229 Date and Time: 2/1/2023 5:51:35 AM Reason for Call: Scott Call Notes: Active ContactID: 459105043240 || 6106781015 ***************************************************************** 3.) 17426379 CASE NUMBER - 17426379 Issue: For Susan_ User Extension_Assisted by Mira Campaign Name: Support One and Done DNIS: 8663092827 Skill: Support T1 0-19 Call Came From: Support T1 0-19 Account Name: Anderson and Associates, P.A. Salesforce ID: 0012H00001f0wSIQAY Active ContactID: 459105263015 Incontact ID: 459105263015 RC#: 4078439901 User ID: 256910048 Caller Name: Susan Brosch Email: susan@consultlawoffice.com Callback Number: 4078439901 Account Verified: y sq admin Company Name: Anderson and Associates, P.A. Sign Up Date: 01/28/2022 Troubleshooting: Susan called in saying that she would like to remove the name on the desk phone -remove the name of previous employee Joshua Floth in ext 110 - change it to Vacant Phone -no other issue raised during the call -asked permission to close the case cust agreed -csat spiel satisfied Notes: Active ContactID: 459105263015 - joshua floth - (407) 634-4068 ext 110 - Joshua@consultlawoffice.com - Joshuaremove@consultlawoffice.com || VacantPhone@consultlawoffice.com **************************************************************** 4.) 17426810 CASE NUMBER - 17426810 #TCR For Mark_ Unable to Send and Receive SMS_Assisted by Mira Campaign Name: LNP Requests Direct Contact ID: 459105291849 Date and Time: 2/1/2023 9:02:56 AM Reason for Call: Incontact ID: 459105291849 RC#: 8043793969 User ID: 262123041 Caller Name: Mark Williams Email: info@jerrys23carwash.com Callback Number: 7032788934 Account Verified: y sq - timberchild Company Name: Jerry's 23 Car Wash Sign Up Date: 04/20/2021 Troubleshooting: Mark called in saying that he cannot send and receive sms -educate cust with tcr -no other issue raised during the call Notes: 7032788934 ************************************************************* 5.) 17427102 CASE NUMBER - 17427102 Issue: For David_ Port Out Status_Assisted by Mira Campaign Name: LNP Requests Direct Contact ID: 459105315133 Date and Time: 2/1/2023 9:16:56 AM Reason for Call: Incontact ID: 459105315133 RC#: 2408001191 User ID: 63136528008 Caller Name: David Reumont Email: dndremodelingllc@gmail.com Callback Number: 2403381673 Account Verified: y sq admin Company Name: D