NOTES ZTEGC4D13DDE

485754433FB053A3 Subs reports no connection due to outage |ads| isolated case Subs follow up request Checked tools Bss | Ibas | U200 | Zte | Avsystem | Entropy | Otrs for duplicate tickets Upon checking account is up and running with normal parameters Upon checking , Account is LOS | Affected by outage | ADs | Sent email to subs for BTS and account verification Moved ticket to CTS | Cuscare postmaster | residential for handling | for cc concern Waiting for clients response within sla For ticket closing no response from clients end See screenshots below for reference Subs reports no connection due to isolated case Checked tools Ibas | Zte | Avsystem | Entropy | Otrs for duplicate tickets Upon checking account is up and running with normal parameters Sent email to subs for BTS  Moved ticket to CTS residential for handling Waiting for clients response within sla ?See screenshots below for reference Subs reports for no connection  Checked tools Bss ,  Avsystem | Entropy | Otrs for duplicate tickets Upon checking , Account is ADs  Subs already settled the bill  ?See screenshots below for reference Subs reports for no connection Check account through Otrs for duplicate tickets Upon checking account is not verified Sent email to subs for BTS and verification of account Moved ticket to CTS residential for handling Waiting for clients response within sla Subs reports for no connection  Check account through Otrs for duplicate tickets Upon checking account is up and running with normal parameters For ticket closing no response from clients end Subs reports for slow connection Check account through Otrs for duplicate tickets Sent email to subs for BTS Moved ticket to CTS residential for handling Waiting for clients response and test result within sla Mobile No. used in calling: *NEW Caller's Name: GONZALEZ, MA CELIA SINENSE Affiliation to Account Holder: (If applicable) Account Name: GONZALEZ, MA CELIA SINENSE New Account Number: 0020230238294 Old Account Number: - 0030300148033 Date and Time Reported: 01/25/2022 09:02 Reported Trouble: INTERMITTENT CONNECTION DUE TO HGH LOSS Service: CONSUMER Segment: FTTX Address: METRO MANILA PARANAQUE DON BOSCO -- SAINT MICHAEL ST DON BOSCO VILLAGE 28 Registered Email Address: mcpsgonzalez@gmail.com Registered Contact Number: 09175396248 Subscription: FIBERX 1500 25MBPS (PLUS 10 FOR 99) Bandwidth: 25MBPS Modem Status: ONLINE Modem Rx Level: -28.23 Modem Temperature: - Modem Serial Number: FHTT91DD4068 Modem MAC Address: - LCP/NAP Code: PQE001 LP84 NP7-8 Status in IBAS/BSS: ACTIVE E_0000_0000_0000_0000_BILLING CONCERN FHTT91DD4068 Servicedesk@123! sd_zte@123!