Untitled Note

Customer Name: UID: InContact ID: Extension #: Main Company number: Best callback number: 7085746017 Email address: williereesejr1506@gmail.com Customer's preferred callback time (with timezone): 9 am central time Admin: Y/N y Account Verified: Y/N y Issue: main number ringing to fax number the customer wants a callback to solve some questions about MVP licenses, want to add more numbers, and set dial by name directory Troubleshooting: (steps taken to address the issue) swap numbers, create a new extension, change the operator to the new ext, calls are working now Recap: Y/N y Support Site provided: Y/N y Survey Spiel: Y/N y