Untitled Note

Account ID: 62485201004 InContact ID 456699524933 Customer Name: Sandie RC Phone Number: 9367882012 Extension #: Best callback number: 9367882012 Email address: info@woodforestpharmacy.com Customer's preferred callback time (with timezone): Admin: N Account Verified: Y Description: ch changed account schedule settings and was having issues receiving calls after 4pm Issue/Subject: For Sandie | Issue: Ch not receiving inbounds after 4pm | By Andres Camp. Troubleshooting: (steps taken to address the issue) Account settings checked Auto receptionist checked The call queue schedule was wrong walked the ch through the steps to fix the issue on the call queue customer saved the changes and made a test call, test call successfully working Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N