Untitled Note

August 25, 2022 - Thursday 1.) 16116822 CASE NUMBER - 16116822 Issue: For Jean_Okta Log In_Assisted by Mira Incontact ID: 428185118862 RC#: 6175800722 User ID: 1008911020 Caller Name: Jean Bernier Email: jean.bernier@iorahealth.com Callback Number: Account Verified: y sq ext 7775 Total # of DL's: 115 Company Name: Iora Health Sign Up Date: 07/20/2016 Troubleshooting: Transferred call - was able to speak with Jean and said that he has issues with logging in to Okta - cust said that he is getting an error when logging in to okta - 400 bad request - request header cookies too large -cust said that it is working with other browser except for chrome -informed cust to contact his IT for browser restriction -no other issue raised during the call -informed cust that will close the case cust agreed Notes: Active ContactID: 428185118862 - logging in okta 400 bad request - request header cookies too large *************************************************** 2.) 16036898 CASE NUMBER - 16036898 Issue: For Patri_No Audio_Assisted by Mira Incontact ID: 428185131277 RC#: 2022183716 User ID: 185913026 Caller Name: Patri Lucas Email: Patri.Lucas@chapinc.org Callback Number: Account Verified: y sq ext 780 Total # of DL's: Company Name: Community Health Accreditation Program, Inc. Sign Up Date: 12/28/2016 Troubleshooting: Patri called in saying that she replaced the physical device and still having issues with audio -offered assistance cust declined and said that she does not want to stay on the line -cust said that she would like to speak with Jhonna or previous rep can reply to her email -informed cust that message was sent to Jhonna and just wait for her reply -no ts done Notes: Active ContactID: 428185131277 - could not hear on the other end *************************************************************** 3.) 16116944 CASE NUMBER - 16116944 Issue: For Mitchell_Spain Numbers Activation (EMEA)_Assisted by Mira Incontact ID: 428185136237 RC#: 4158695831 User ID: 2074651011 Caller Name: Mitchell Torres Email: mtorres@3degreesinc.com Callback Number: 4158695831 Account Verified: y sq ext 432 - admin Total # of DL's: Company Name: 3Degrees Inc Sign Up Date: 05/19/2017 Troubleshooting: Mitchell called in regarding European numbers - cust said that they already submitted the utility bill as a proof - cust provide Order: 257084011 -walk through cust in billing - licenses and inventory - mvp licenses -informed cust that Spain is part of emea and need to contact their AM for emea mvp cust understood -provide email of ryan.melorango@ringcentral.com -will leave the case open for ff up Notes: Active ContactID: 428185136237 - mitchell torres because several where we have users that are in ueripe doc that - august 16 szilvia zsakay -m order 257084011 - Order: 257084011 Sergio Cavallaro || 39 (02) 87317797 ext 271 ryan.melorango@ringcentral.com - am Security Question: What was your childhood nickname? Answer: alfonso *************************************************************** 4.) 16117958 CASE NUMBER - 16117958 Issue: For CJ_Caller ID_Assisted by Mira Incontact ID: 428185195430 RC#: 3527264646 User ID: 1479278020 Caller Name: CJ White Email: cj.white@steemer.com Callback Number: 3523023824 Account Verified: y sq ext 0201 - admin Total # of DL's: 38 Company Name: Stanley Steemer Sign Up Date: 07/27/2017 Troubleshooting: Cj called in that phone number 3526225885 is not showing the right caller id - informed cust that will request caller id or cnam push -provide TAT 24-48hrs cust understood ****CASE: 16117958 UID: 1479278020 CNAM: STANLEY STEEMER provider: IQNT-DID Numbers: 3526225885**** Notes: Active ContactID: 428185195430 one phone line company number - csa does ob call - caller id cal prior 3526225885 - caller id in question CASE: 16117958 UID: 1479278020 CNAM: STANLEY STEEMER provider: IQNT-DID Numbers: 3526225885 ************************************************************** 5.) 16118496 CASE NUMBER - 16118496 Issue: For Michelle_Email Address Change_Assisted by Mira Incontact ID: 428185275184 RC#: 8663043652 User ID: 1606735010 Caller Name: Michelle Joseph Email: michellejoseph@123exteriors.com Callback Number: 8663043652 Account Verified: y sq ext 115 - admin Total # of DL's: 3 Company Name: 123 Exteriors Sign Up Date: 06/14/2013 Troubleshooting: Michelle called in saying that she needs assistance in changing the email add for ext 115 -change email from jessicacudlin@123exteriors.com to michellejoseph@123exteriors.com -no other issue raised during the call -asked permission to close the case cust agreed -csat spiel satisfied Notes: Active ContactID: 428185275184 - reset password - change the email jessicacudlin@123exteriors.com || michellejoseph@123exteriors.com ******************************************************** 6.) 16118746 CASE NUMBER - 16118746 Issue: For Elizabeth_Issue with Desk Phone_Assisted by Mira Incontact ID: 428185291709 RC#: 4794448189 User ID: 62282988023 Caller Name: Elizabeth Jackson Email: elizabeth.rshadowens@farmersagency.com Callback Number: 4794448189 Account Verified: y sq -admin Total # of DL's: 2 Company Name: Shadowens Agency Sign Up Date: 11/29/2018 Make and Model: Cisco SPA525G SN: CCQ19380BNG || CCQ19320JK7 Troubleshooting: Elizabeth called in saying that she has issues with desk phones -cust said that she cannot complete a conversation it keeps cutting in and out -call got disconnected - did call cust back at phone number - 4794448189 - Active ContactID: 428185310703 -was able to speak with cust - continue with TS -reboot phone (unplug the power) cust said that phone is connected via wifi - cust did make a test call - did not experience cutting in and out -cust made a test call on both phones and confirmed that both are working -no other issue raised during the call -asked permission to close the case cust agreed -csat spiel - satisfied Notes: Active ContactID: 428185291709 024680 pin - make call the phone cannot in and out https://cp.ringcentral.com/httpreg/rchttpreg.dll?ipeprov