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User ID: 172733023 Customer Name: Jhon Company#: 7782942940 Admin: Y/N yes Extension #: 8 Best callback number: 7786284994 Account Verified: yes Email address: john@samedaygeek.com InContact ID: 457892859812 Issue: Help with settings. Change IVR menu key presses and not received calls directly through outside area codes. Customer asked for a callback tomorrow around 8:30 am PST. Troubleshooting: Changed IVR menu key presses and created a custom rule to allow only the following area codes: 604, 778, 250 , 236, 587, 825, 368, 403. Other notes: Recap: Y/N yes Support Site provided: Y/N yes Survey Spiel: Y/N yes ----------------------------------------------------------- Account Verified Y/N: How many phones are affected?: Error on the Display Screen: Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: Digital Line: Other Notes: Is the customer on the same location where the phone is?: Internet connection working?: Additional Question -Phone has user extension and DL assigned: Y/N -Customer's internet connection is working: Y/N -Customer is in the same location as the phone is: -Phone is powered ON: