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Customer Name: Mike Nolan UID: 2169956020 InContact ID:458496709874 Extension #: 101 Company#: 888 372 3610 Best callback number: (408) 826-7002 Email address: michael@embodiedrecovery.com Customer's preferred callback time (with timezone): N/A Admin: Y Account Verified: Y Issue: 1) when someone calls the main # is only ringing once and then disconnects the call 2) when someone calls ext. 101 cx wants to transfer to ext 105 if he is not able to answer. Troubleshooting: created call queue Embodied Recovery, voicemail PIN: 031884. Performed a test call after turning off the DND feature on ext. 105. Recap: Y Support Site provided: Y Survey Spiel: Y callback attempt #1: 458496748404 callback attempt #2: 458496750591 | performed a test call and everything is working smoothly