Untitled Note

09:00am 10:45am OFFICE 100 10:45am 11:00am Break 11:00am 01:00pm OFFICE 100 01:00pm 02:00pm Lunch 02:00pm 04:00pm OFFICE 100 04:00pm 04:15pm Break 04:15pm 06:00pm OFFICE 100 Incontact Id : 455784693916 Name : Benjamin RC # : (407) 845-1829 CB # : (407) 845-1829 UID : 355061048 Email : Benjamin.Broadway@newlinlaw.com DL : Account Ver: Y Issue: Cust called in about Port-in req. TS: Edu cust confirmed date is on the 18th of nov. edu cust it could happen on the day itself or earlier. gave cust NTD.helpdesk@ringcentral.com. Incontact Id : 455784701040 Name : Cyrena RC # : (203) 883-0355 CB # : (203) 883-0355 / 2032493421 UID : 1982567008 Email : cyrena.melich@proprium.com DL : Account Ver: Y Issue: Cust called in about calls getting static sound or crackling sound TS: intl. numbr 97143647545 / 97143667071 not blocked on session log. called Polycom/ success and it sounds good. cust mentioned that she tried it yesterday. edu cust that the polycom is online. gave cust network recomendation for their IT. cust understood that it could be that. issue resolved. 16736393 Incontact Id : 455784776585 Name : Liz RC # : (919) 890-0025 CB # : (919) 890-0025 / 9195592614 UID : 58686739 Email : liz@customavrack.com DL : Account Ver: Y Issue: Cust called in about ticket# 16736393 TS: did a test call 18004068520 / 455784811843 / success was able to connect did a test call 18005908610 / 455784821592 / success was able to connect edu cust its a carrier issue and mentioned for her she could call ATT and have them whitelist RC. and suggested to tell their clients to call their carriers and have them whitelist RC. but cust is kind of not sure about that reso. advised cust to try it first on her CP number, cust agreed. and will do a FF up on her. calling number: 15712294842 called number: 18005908610 Date