Untitled Note

Customer Name: Hillary BEINHAUR. Company name: Fair point marina. UID:62758129. InContact ID: 456402381211. Extension #: N/A. Best callback number: is 717-275-3949. Email address: dm@fairpointmarina.com Customer's preferred callback time (with timezone): EST. Admin: Yes. Account Verified: No. Company # 1-800-947-9480 Issue: The user cannot access the account, nor verify the account. She doesn't know the information because the previous owner died and never gave her the information either. Troubleshooting: The account was not verified. I ask on floor support what could I do and I was told I could verify the payment method but she did know that information either. Case: 16861228. NO ACCOUNT CASE. ISSUE: The user cannot access the account, nor verify the account. She doesn't know the information because the previous owner died and never gave her the information either. ISSUE RESOLVED: No. SURVEY SPIEL: Yes. ----------------------------------------------------------------------------------- Customer Name: Paul Klein. UID:3591092020. InContact ID:456402483005 Extension #:224. Best callback number: is 905-228-4000. Email address:pklein@strategic-energy.ca Customer's preferred callback time (with timezone):N/A Admin: Yes. Account Verified: Yes. Issue: The customer needed help setting up a conference call meeting for tomorrow. Troubleshooting: I send to the customer a link with the support article for setting up conference call meetings. Recap: No. Support Site provided: Yes. Survey Spiel: No. Case:16861861. ISSUE: The customer needed help setting up a conference call meeting for tomorrow. ISSUE RESOLVED: Yes. SURVEY SPIEL: No.