Untitled Note

For David limo|SNS| Handled by Gerardo. Quiros Customer Name: David limo UID:602327048 InContact ID:458367726742 Extension #: RingCentral phone number: 3105267672 Best callback number: (310) 526-7150 Email address: Customer's preferred callback time (with timezone): Admin: NO Account Verified: Yes Issue: David is calling on behalf of the super admin Unable to send Text messages to the number 3102470804 Troubleshooting: (steps taken to address the issue) -No error message on the logs of scp -Explained the number 3105267672 is the main company number -SMS feature is enabled -Explained about the TCR The form is in pdf format and has required fields for the end customer to fill out. Also, new fields are mandatory from TCR going forward and have been added to the form and Verification of this kind helps to ensure that trusted messages are delivered and that “unverified” traffic, spam, and malicious or fraudulent activity are minimized. -Verification of this kind helps to ensure that trusted messages are delivered and that “unverified” traffic, spam, and malicious or fraudulent activity are minimized. Recap: NO Support Site provided: NO Survey Spiel: NO Resolution: I guided him through the admin portal he saw there is no error message from ring central end 3102470804 424281 Ringcentral is linked with limo software The Campaign Registry - TCR: https://www.campaignregistry.com/ Download Form Here: https://www.ringcentral.com/tcr something I do not know how to answer Is why when he sends a text message to 1 (424) 2817488 KLS immediately he gets a reply you are texting over the national line from 1 (818) 7786587 ---------------------------------------------------------- FOR RESOLVED CASES CASE #: ISSUE: ISSUE RESOLVED: Y SURVEY SPIEL: Y/N --------------------------------------------------------------- FOR QUICK QUESTIONS ISSUE: David is calling on behalf of the super admin Unable to send Text messages to the number 3102470804 I was trying to see on the admin portal on the search bar I put the number but I'm getting this error message , based on what the customer is telling me is that they send SMS all the day but they are not able to get them UID: 602327048 Ticket :17265233 TS STEPS: -No error message on the logs of SCP -Explained the number 3105267672 is the main company number -SMS feature is enabled ---------------------------------------------------------------- Contact Address for adding contact please i need the following UserID: Name: Email address: Callback number: 7146627218