Untitled Note

Caller Name: Tony RC #: 8884119653 Callback Number: (213) 600-1203 Verified Email: tony.danvers07@outlook.com # of DLS: 8 InContact ID: 458023911818 User ID: 654041048 Case #: Account Verified: Y /ext 102 Issue: -wants to do a follow up on enabling this acct Troubleshooting: -adv cust that there is no update yet tony.danvers07@outlook.com ************************************************ Caller Name: Sam RC #: 8009854286 Callback Number: (310) 924-1765 Verified Email: sam@skamail.com # of DLS: 1 InContact ID: 458023914337 User ID: 1156665011 Case #: Account Verified: Y Issue: -RingCentral integration with RingCentral for Microsoft Dynamics 365 Troubleshooting: -did screen sharing -assisted cust in integrating RingCentral for Microsoft Dynamics 365 through https://apps.ringcentral.com -cust tried to call out but the Microsoft 365 is not showing that it is calling out thru RingCentral -updated the email add in admin portal to sam@digitalremarketer.com ************************************************ Caller Name: Michael RC #: 2028788095 Callback Number: (703) 579-7702 Verified Email: mikek101@hotmail.com # of DLS: 13 InContact ID: 458023944889 User ID: 2189812020 Case #: Account Verified: Y / 60256 Issue: -swap devices Troubleshooting: -swapped phone of ext 108 and ext 111 108 64167F88A5EB Polycom VVX 201 IP Phone 111 805E0C45EF03 Yealink T46S Gigabit Color Business Phone -swapped phone of ext 104 and ext 113 104 64167F8A2BDC Polycom VVX 201 IP Phone 113 805E0C45EFB2 Yealink T46S Gigabit Color Business Phone ************************************************ Caller Name: Romero Callback Number: (920) 609-5941 InContact ID: 458023963062 Issue: -payment method inquiry in Ring Doorbell company ************************************************ Caller Name: Sean RC #: 3217882640 Callback Number: (971) 4130658 Verified Email: Sean.Branom@Gmail.Com # of DLS: 0 InContact ID: 458023979812 User ID: 63124345008 Case #: Account Verified: Y / mythical 5 Issue: -enable sms feature Troubleshooting: -explained that we cannot enable the sms feature of a trial acct -sent email to cust to fillout the tcr form if ever that he is ready to enable the sms feature -pending cust action for the cust has not filled out the tcr form yet during the call ************************************************ Caller Name: Gabriella RC #: 6789054352 Callback Number: 310 592 6234 Verified Email: gaby@schwartzlawcenter.com # of DLS: 2 InContact ID: 458023991775 User ID: 1866146027 Case #: 17186092 Account Verified: Y / ext 102 Issue: -not receiving faxes on (678) 905-4352 Troubleshooting: -faxes to (678) 905-4352 are going to ext 102 -did test fax to (678) 905-4352 -checked the call logs / the fax went to ext 101 even the Operator ext is set ext 102 -added email add matt@schwartzlawcenter.com for email notifications -assigned the fax number to ext 102 -did another test fax / ext 102 received it -case closed 4329 ************************************************ # of DLS: 1 InContact ID: 458024008635 User ID: 192473049 Case #: Account Verified: Y Issue: -consultation call from Victoria (soho) -question about bill -adv rep to refer the cust to AM ************************************************ Caller Name: Samantha RC #: 2282063934 Callback Number: Verified Email: samantha.m.isenhour@gmail.com # of DLS: InContact ID: 458024006907 User ID: 250453051 Case #: Account Verified: Y Issue: -portin submission Troubleshooting: -referred to Spectrum Business (800) 314-7195 8003147195 ************************************************ Caller Name: Michael RC #: 5717745073 Callback Number: 7866443348 Verified Email: info@injurycaseclaims.com # of DLS: 3 InContact ID: 458024020762 User ID: 63006850008 Case #: Account Verified: Y Issue: -phone provisioning Troubleshooting: -did screen sharing / accessed gui LINE: (571) 774-5073 ext 101 SN: 0004F227B09D MODEL: Polycom IP 550 HD Manager IP phone IP ADD: 10.0.0.171 -updated the server add to: Server Address : pp.ringcentral.com/pp -did test call / success LINE: (571) 620-3639 ext 102 SN: 0004F21DBE2C MODEL: Polycom IP 550 HD Manager IP phone IP ADD: 10.0.0.193 -updated the firmware version to 4.0.15.1047 -reset the phone to factory settings / prov the phone -error message " service unavailable" -tried another phone LINE: (571) 774-5073 ext 101 SN: 0004F23DDFD0 MODEL: Polycom IP 550 HD Manager IP phone IP ADD: 10.0.0.184 -did test call / success ************************************************ Caller Name: Michael RC #: 7866257115 InContact ID: 458024134628 Account Verified: NO Issue: -update card info on file -adv cust to go to service.ringcentral.com -cust has to go then disconnected the call ************************************************ Caller Name: Christine Glover RC #: Callback Number: 8327382196 Verified Email: 1.christine.glover.1@gmail.com # of DLS: InContact ID: 458024139658 User ID: 63124570008 Case #: Account Verified: NO Issue: -update card on file -adv cust to contact bank ************************************************ Caller Name: Dana Sigman RC #: Callback Number: 3034892544 Verified Email: markdana133@gmail.com # of DLS: InContact ID: 458024146241 User ID: 63013668008 Case #: Account Verified: Y Issue: -unauthorized charges Troubleshooting: XXXX-XXXX-XXXX-3500 ************************************************ Caller Name: Mr. Parminder Singh RC #: 8003351888 Callback Number: (347) 944-2453 Verified Email: admin@delivver.com # of DLS: 1 InContact ID: 458024147910 User ID: 168434048 Case #: Account Verified: Y / mythical 5 Issue: -account cancellation Troubleshooting: -adv cust that CERT is closed -cust will callback on Monday ************************************************ Caller Name: Frank RC #: 8183866360 Callback Number: 8183866360 Verified Email: fkoomson@primehh.com # of DLS: 46 InContact ID: 458024168059 User ID: 2157642020 Case #: Account Verified: Y Issue: -ext 155 is unable to receive calls Troubleshooting: -did test call to direct number of (424) 512-4851 ext 155 / no answer / after a few rings, call went to vm -cust was trying to call the user ext 155 / no response -cust has to go -keep case open / cust unable to continue ts ************************************************ Caller Name: Ruthie Woods RC #: 6173994930 Callback Number: (954) 770-2696 Verified Email: woods.ruthie@gmail.com # of DLS: 1 InContact ID: 458024178537 User ID: 62826093008 Case #: Account Verified: Y Issue: -phone number (617) 753-6489 is not verifiable Troubleshooting: -published the phone number (617) 753-6489 / adv cust that it may take up to 5 business to publish -assisted cust in updating the card info on file thru admin portal -case closed 53 Westmore rd, apt 1, boston 02126 376749143001004 10/27 5403 By providing a valid and primary credit card, Customer is expressly authorizing that all charges for Services, Products and Usage based overages, including taxes and fees to be billed on this card. Note, the billing address provided with this credit card will serve as the primary billing address and will be used for tax purposes. 75 state st ste 100 02109 53 westmore rd apt 1 boston, ma 02126 mattapan ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************