Untitled Note

Caller Name: Jose RC #: Callback Number: 4072347329 Verified Email: apexautoglassfl@gmail.com # of DLS: 5 InContact ID: 457892192261 User ID: 146084048 Case #: Account Verified: Y Issue: -xferred call from Mai (expansion) -phone provisioning to a new user Troubleshooting: -assisted cust in setting up a new user thru admin portal in the unassigned section -assigned the phone to ext 105 LINE: (386) 267-2136 ext 105 SN: 805E0CF62E04 MODEL: Yealink T48U Ultra-elegant Gigabit IP Phone -manually rebooted the phone -did test call / success -enabled Interrupt Audio / changed the wait setting to 5 minutes -case closed 4954 S ORANGE AVE, ORLANDO, FL, 32806 ************************************************ Caller Name: Derek RC #: Callback Number: 5099345805 Verified Email: derekg@afbolt.com # of DLS: 19 InContact ID: 457892232559 User ID: 473835048 Case #: Account Verified: Y / ext 1005 Issue: -create multi site Troubleshooting: -enabled the multi site feature in the admin portal -cust set up the new site in the admin portal for ext 30001 BestFitt Products -created custom rules for the phone numbers (509) 533-5209 and (253) 863-9521 -forwarded all calls to the vm of ext 1017 for closed hours -case closed 17133224 2538639521 Action Fasteners, Ext. 8001 ************************************************ Caller Name: Jacob Johnson RC #: 4243340800 Callback Number: (424) 334-0800 / (310) 346-9698 Verified Email: jacob@loeinvestments.com # of DLS: 1 InContact ID: 457892286881 User ID: 221714041 Case #: Account Verified: Y Issue: -audio while connecting -call routing settings Troubleshooting: -enabled Audio While Connecting / set to Ring Tones -change the number of rings to 4 rings / 20 secs -did test call / success -assisted cust in customizing the voicemail greeting in the admin portal -case closed ************************************************ Caller Name: Celestial Thomas RC #: 9166033427 / 9162494009 Callback Number: 9162494009 Verified Email: cthomas@gfsjpa.org # of DLS: 14 InContact ID: 457892309397 User ID: 62977735008 Case #: Account Verified: Y Issue: -phone does not have a power cord Troubleshooting: -cust has Mitel phone with SN: 2WLWN2223E130JA / unable to locate the SN in SCP -Discussed 3rd party phones and connectivity -customer will contact Mitel Mitel SN: 2WLWN2223E130JA ************************************************ Caller Name: John Higgins RC #: 8457748843 Callback Number: (914) 263-3116 Verified Email: jghiggs@gmail.com # of DLS: 2 InContact ID: 457892322715 User ID: 537404040 Case #: Account Verified: Y Issue: -inbound call drops on the RingCentral mobile app -charged twice a month Troubleshooting: -did test call to (914) 821-5212 / cust answered / cust walked around and the audio changes and seems to be choppy -adv cust to uninstall then re-install the RC mobile app through https://apps.ringcentral.com -adv cust to monitor the audio quality of the mobile app after re-intalling the new version -discussed the calling credit package and sms alottment -cust is interested in upgrading plan to premium (914) 263-3116 (214) 490-9669 CALLING #: (443) 707-9413 CALLED #: (845) 774-8843 DATE / TIME: 01/03/2023 06:26:15 PM 01/03/2023 06:27:44 PM SESSION LOG: 154237110041 ************************************************ Caller Name: Aimee Coffey RC #: 8283221635 Callback Number: (828) 322-1635 Verified Email: AimeeCoffey@broome-associates.com # of DLS: 48 InContact ID: 457892425184 User ID: 62338633004 Case #: 17162193 Account Verified: Y Issue: -change phone number (828) 267-0082 to a 704 area code Troubleshooting: -checked the available phone numbers with area code 704 / found (704) 666-8202 / cust refused the prefix 666 -created telco ops case 17162315 (828) 267-0082 ************************************************ Caller Name: Melinda RC #: 3473350384 Callback Number: (718) 608-4107 Verified Email: MAJLINDAVDIU@GMAIL.COM # of DLS: InContact ID: 457892469815 User ID: 249215051 Case #: Account Verified: Y Issue: -phone provisioning of Yealink w56B Troubleshooting: -xferred call Spectrum Business (800) 314-7195 -cus hung up while contacting the Spectrum business tier 1 -spoke with rep in Spectrum business tier 1 / tried to call cust back / no answer 8003147195 Jalen ************************************************ InContact ID: 457892492214 User ID: 67017665 Case #: Account Verified: Y Issue: -Consultation call from Grace (sales) -cust is receiving multiple spam calls -cust was disconnected on the rep's end -grace tried to call cust back / not successful ************************************************ Caller Name: Mark RC #: 2898125724 Callback Number: 6473001479 Verified Email: mark.bookhout@sonova.com # of DLS: 2 InContact ID: 457892498102 User ID: 2440707020 Case #: Account Verified: Y Issue: -xferred call from AJ (sales) -retrieve fax number (888) 848-1767 -change PIN Troubleshooting: -retrieved the fax number (888) 848-1767 in replacement to the temporary number (833) 317-4259 -cust agreed with the charges -did a test fax to (888) 848-1767 / success -case closed (888) 848-1767 ************************************************ InContact ID: 457892527437 User ID:62954916008 Case #: Account Verified: Y Issue: -consultation call from Joey (sales) -explained that the sms feature for the acct is enabled but not for the phone numbers -checked tcr status: Rejected - Must use current form Download PDF form here: https://www.ringcentral.com/tcr UID: 62954916008 Company Name: Zisfone LLC -call got disconnected ************************************************ Caller Name: Boggan RC #: 3093627221 Callback Number: 3093627221 Verified Email: mdwork.profile@gmail.com # of DLS: 1 InContact ID: 457892551363 User ID: 63042271008 Case #: Account Verified: Y Issue: -enable sms feature Troubleshooting: -checked tcr form: (13) - Opt-In/Opt-Out/Help Message is not within 20-320 character limitation,(2) - Missing Legal Business Name,(12) - Incorrect Opt-In/Opt-Out/Help Message UID: 63042271008 Company Name: 63042271008 -cust doesnt want to fillout the form again and wants to cancel -xferred to cert ************************************************ Caller Name: Kevin RC #: 9156157134 Callback Number: (915) 283-8894 Verified Email: ashley@cleanswipeep.com # of DLS: 2 InContact ID: 457892642798 User ID: 329323030 Case #: Account Verified: Y Issue: -create an ivr menu Troubleshooting: -did screen sharing -created ivr menu ext 1001 -swapped the main number(915) 3042818 to (915) 6157134 -modified the key presses -modified company sched -created message-only ext 1 / forwarded vms to ext 101 -enabled automatic call recording -created a call monitoring group ************************************************ Caller Name: Ang RC #: 5873332316 Callback Number: Verified Email: ang@evolutionsportsphysio.ca # of DLS: 2 InContact ID: 457892753294 User ID: 62969074008 Case #: Account Verified: Y Issue: -enable the automatic call recording Troubleshooting: -disabled On-demand Call Recording -enabled Automatic Call Recording ************************************************ InContact ID: 457892769896 User ID: 63000801028 Case #: Account Verified: Y Issue: -consultation call from Angela (sales) -unable to send sms using main number -checked TCR status: Received form 01/03 UID: 63000801028 Company Name: DIOSA CURVES -adv rep that we need to wait until the tcr is approved or completed before we can re-prov the sms feature with telco ops ************************************************ Caller Name: Tieja Thomas RC #: Callback Number: (904) 570-4777 Verified Email: Tthomas@torah-academy.com # of DLS: 21 InContact ID: 457892779646 User ID: 159868048 Case #: Account Verified: Y Issue: -xferred call from Nicky (sales) -locate the voicemail recipient of the main number Troubleshooting: -vms of key press 1 in the ivr menu are going to ext 100 -changed vm pin of ext 100 and password -assisted cust accessing the voicemails of ext 100 thru admin portal -case closed ************************************************ Caller Name: Ang RC #: 5873332316 Callback Number: Verified Email: ang@evolutionsportsphysio.ca # of DLS: 2 InContact ID: 457892827659 User ID: 62969074008 Case #: Account Verified: Y Issue: -turn off call recording announcement Troubleshooting: -adv cust that we cannot turn off the call recording announcement but she can customize it ************************************************ Caller Name: Ketan Patel RC #: 9166033550 Callback Number: 8057280584 Verified Email: centriccarehospice@gmail.com # of DLS: 1 InContact ID: 457892848987 User ID: 62603093031 Case #: Account Verified: Y Issue: -phone numbers migration from uid 63075917008 to uid 62603093031 Troubleshooting: -the acct with uid 63075917008 is in a contract -cust would like to migrate phone numbers: (916) 235-6994 replace (916) 234-5756 (916) 290-9674 replace (916) 302-9535 -both accts are verified - -same owner of the business -wants to consolidate the account Yealink T41 ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************