Untitled Note

Caller Name: Dior Verified Email: dmcloud@castlegroup.com # of DLS: 197 InContact ID: 199498352755 User ID: 63070175028 Case #: 15200936 Account Verified: Y Admin/User: Issue: -cust wants to know if we have phone number (305) 705-2415 -update email address Troubleshooting: -adv cust that we dont have the phone number (305) 705-2415 in the RingCentral system -updated email of ext 102 to dmcloud@castlegroup.com as well as for the voicemail notifications ************************************************ Caller Name: Diana RC #: 12292336336 Callback Number:(229) 616-6134 / 229 3190235 Verified Email: diana.zapote@raymondjames.com # of DLS: 516 InContact ID: 199498519464 User ID: 315275027 Case #: Account Verified: Y Admin/User: Issue: -phone provisioning to ext 114 and ext 115 Troubleshooting: -enabled the web server of both phones -reset phone to factory settings LINE: (229) 226-8060 ext 114 SN: 64167F5B86AC MODEL: Polycom VVX 311 Gigabit Ethernet Phone IP ADD: 192.168.1.148 -the phone below is stucked in a bootloop LINE: (229) 302-5234 ext 115 SN: 64167F58A2D MODEL: Polycom VVX 311 Gigabit Ethernet Phone IP ADD: 192.168.1.149 ************************************************ Caller Name: Meghan RC #: (212) 828-3647 Callback Number: (646) 809-2854 ext 895 Verified Email: meghandavison@instinctdogtraining.com # of DLS: 61 InContact ID: 199579646068 User ID: 1456489020 Case #: 15108862 Account Verified: Y Admin/User: Issue: - ext 924 is not getting voicemail in her app Troubleshooting: -cust said that the user already uninstall and reinstall the app -adv cust that we need to navigate the user's computer -ext 924 is not available / cust will callback with affected user ************************************************ Caller Name: Matthew RC #: 12489888845 Callback Number: (248) 961 0530 Verified Email: mrobert@rivstone.com # of DLS: Matthew InContact ID: 199579669575 User ID: 2225575011 Case #: 15203286 Account Verified: Y Admin/User: Issue: -portin submission for a toll free number Troubleshooting: -Assisted Matthew in submitting portin through the admin portal *** admin portal > phone system > phone numbers > transferred and vanity *** ************************************************ Caller Name: Corey RC #: 18009137747 Callback Number: (804) 823-7535 Verified Email: cory.owens@wayforth.com # of DLS: 202 InContact ID: 199579711017 User ID: 2992225020 Case #: 15198347 Account Verified: Y Admin/User: Issue: -wants to get an update on this case regarding sms issue -adv cust that it is not resolved yet / no eta Troubleshooting: ************************************************ Caller Name: Elliott RC #: 18027329410 Callback Number: (802) 732-0983 / 603 321 3938 Verified Email: elliott.ortiz@pvc2.com # of DLS: 4,460 InContact ID: 199579717863 User ID:940972011 Case #: 15203749 Account Verified: Y / ext 423 Admin/User: Issue: -accidentally deleted the phone number -the phone number was with ext 219 that he deleted -cust is just trying to chage the password for the user Troubleshooting: -Asked cust to create another ext for the user Mark > cust created ext 219 -cust recreated ext 219 with phone number (802) 232-4574 / changed number to (802) 275-5377 through SCP -case closed (802) 232-4574 - (802) 275-5377 ************************************************ Caller Name: Vincent Callback Number: (303) 523-4662 Verified Email: vfratini@mcleanmortgage.com # of DLS: (303) 523-4662 InContact ID: 199579733018 User ID: 1805805027 Case #: 15203962 Account Verified: Y Admin/User: Issue: -Yealink phone of ext 6177 is only ringing once -issue started last week Troubleshooting: -did a test call to (610) 934-2818 > i heard 3-4 rings but the cust said that he only heard 1 ring > resynced the phone > still same thing, the phone rings only once -reset phone to factory settings -re-provisioned the phone > accessed GUI Configure Provisioning Server https://yp.ringcentral.com/provisioning/yealink/T48S -did another test call to (610) 934-2818 > successful IP ADD: 10.32.52.56 6175 ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: cb #: (214) 346-5556 cb icid: 199579775630 -no answer / left vm / sent email "Please be advised that we need you to confirm that you have successfully received the device by verifying the Serial number of each phone. We cannot manually complete order without verifying the serial number, to this end, we will not complete the uncompleted order in the account." ************************************************ Caller Name: Jessica RC #: 16049297944 Callback Number: 250 6321804 Verified Email: info@darwin.ca # of DLS: 28 InContact ID: 199579792392 User ID: 812691020 Case #: Account Verified: Y Admin/User: Issue: -call forwarding to external number Troubleshooting: -asked cust to create mobile user ext with no phone number attach to it -set up call forwarding to an external number for the newly added mobile users - did a test call > success -walked thru cust in setting up presence ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************