Untitled Note
By: Anonymous5/9/20222 views Public Note
OFFICE 100
09:30am
09:45am
Break
OFFICE 100
11:30am
12:30pm
Lunch
OFFICE 100
03:15pm
03:30pm
Break
OFFICE 100
Incontact Id : 198322190607
Name :Gordon
RC # : 7815355687
CB # :(781) 535-5687
UID :1287348011
Email :gglenn@phiagroup.com
DL : 224
Account Ver: Y
Issue:Internati onal calling
TS:
Cust called din saying he cant make international calls.
checked acct and intl calling is enabled.
edu cust it could be that one number for the Kamen islands.
cust will look up for another number in the Kamen islands will try that.
kept case open.
Incontact Id : 198322235053
Name : Llyod
RC # : 3024859330
CB # : 3024859330
UID : 177516031
Email :
DL : 110
Account Ver: Y
Issue: Reprovision device
TS:
cust not with the device.
cust will call back once he gets the right mac id.
User/Extension Status: 1057
Serial Number: 005e0c03d7d7
Phone Model: yealink T46S
Incontact Id : 198322260352
Name : Steve
RC # : 5032381570
CB # :
UID :
Email :
DL : 185
Account Ver: Y
Issue:
TS:
User/Extension Status: (503) 238-1571
Serial Number: 482567104E3D
Phone Model:
Device Certificate :
Device Firmware:
Billing Status:
Internet Access:
Incontact Id : 198322400875
Name : Emily
RC # : 5106295856
CB # : 5106295856
UID :195263031
Email :
DL : 2
Account Ver:
Issue: Change VM greeting
TS:
cust wants to be saying her name.
checked custom recording and did a test call 198322417108 / good it did sya her name.
cust wants me to give her a call back.
called back cust 198322423066 / no ans left a VM.
Incontact Id : 198322431431
Name : Andrew
RC # : 4349795500
CB # :4349795500
UID : 750551016
Email :
DL : 121
Account Ver: Y
Issue: activate device
TS:
Cust called in wanted to check if what he did is correct.
checked device and serial number/ ok
properly set up on the ext/ ok
edu cust that the ext needs to be activated first or email needs to be answered first.
cust undesrtood.
User/Extension Status: (434) 270-8487 / not yet activated
Serial Number: 0004F28C64AD
Phone Model: polycom vvx410
Incontact Id : 198322466591
Name : Sean
RC # : 2699240555
CB # : 2699240555
UID : 1896335020
Email : sburton@trilliumit.com
DL : 596
Account Ver: Y
Issue: Email notification
TS:
showed cust on AP where to check.
cust understood..
58201
14993742
Incontact Id : 198322484962
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
Issue: transfered call from T1 / 198322484962
TS:
showed cust on how to add another number.
and there is no exsisting number on the account.
cust wants to know how to create a new number and delete the old number.
showed cust on how to do it.
now about to show how to delete the old number and make sure that it will not be charged anymore, cust said will need to go and will do it another time.
kept case open, gave case number.
Incontact Id : 198322509372
Name : 6157278202
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
Issue:
TS:
User/Extension Status:
Serial Number:
Phone Model:
Device Certificate :
Device Firmware:
Billing Status:
Internet Access:
14824716 / 6046361263
Incontact Id : 198431562042
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
Issue: Cust called in and wants to talk to Grace.
offered assistance, hesitated to accept and wanted to talk with Grace.
case updated.
TS:
User/Extension Status:
Serial Number:
Phone Model:
Device Certificate :
Device Firmware:
Billing Status:
Internet Access:
Incontact Id : 198431568223
Name : Kela
RC # : 9033032389
CB # : 9033032389
UID :351416028
Email : C00540mgr@chilis.com
DL : 8,269
Account Ver: Y
Issue: reset password
TS:
rest password on ext.
10540
cust doesnt want to change it and will keep it.
Incontact Id : 198431580694
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
5106295856
Incontact Id : 198431688383
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
Issue:
TS:
User/Extension Status:
Serial Number:
Phone Model:
Device Certificate :
Device Firmware:
Billing Status:
Internet Access:
Incontact Id :
Name :
RC # : 2128994430
CB # :
UID :
Email :
DL :
Account Ver:
31202356007
Strawinskylaan 741 Tower C, 7th Floor, Amsterdam, XX1077, Netherlands
Issue:
TS:
User/Extension Status:
Serial Number:
Phone Model:
Device Certificate :
Device Firmware:
Billing Status:
Internet Access:
************************************************************************************
OFFICE 100
09:30am
09:45am
Break
OFFICE 100
11:30am
12:30pm
Lunch
OFFICE 100
03:15pm
03:30pm
Break
OFFICE 100
198432035481 / 198432077185
14990483
Incontact Id :
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
ntd.helpdesk@ringcentral.com
Issue:
TS:
User/Extension Status:
Serial Number:
Phone Model:
Device Certificate :
Device Firmware:
Billing Status:
Internet Access:
Incontact Id : 198432108659
Name : Alex
RC # : 6468074420
CB # : 6468074420
UID : 59630871
Email : alex@brookwide.com
DL :
Account Ver: Y
Issue: Adviced cust to use any of the Super admins on the acct
TS:
Adviced cust to use any of the Super admins on the acct for the LOA.
cust understood.
User/Extension Status:
Serial Number:
Phone Model:
Device Certificate :
Device Firmware:
Billing Status:
Internet Access:
Incontact Id : 198432184214
Name : Katie
RC # : 5803722268 / 337
CB # :5803722268
UID : 465942023
Email :katiem.drig@gmail.com
DL : 118
Account Ver: Y
Issue: Cust asking how to change status or working hours.
TS:
checked ext 343
edu cust that she is toggling the on off switch under call forwarding and voicemail on their ext.
cust tested the procedure and it did the same.
issue resolved.
Incontact Id : 198432317840
Name : Jeffrey
RC # : 6674011282 55171/
CB # : 6674011282
UID : 62817942028
Email : jeffery.reinertsen@bnsflogistics.com
DL : 582
Account Ver: Y
Issue: Number of rings is 2/10 sec but it rings 11
TS: 54321 / 80808
: (667) 401-1282 / (970) 893-7800
7734106039 / 55171
replicated ext.54321 / 100003 / HPIL
1300 GREENBROOK BLVD, STE 301, HANOVER PARK, IL, 60133, United States
according to the cust it still rings 11 times before it goes to the next ext
no go.
when placed back to to the original ext 54321, even though audio while connecting is under ringtones, it still played the acoustic sound.
placed it back to the test or new replicated ext.
2192927810
edu cust that even if its 0 rings it will still ring as default.
edu cust in order for the number of rings to work it should have another deskphone assigend to his ext.
cust understood.
issue resolved.
*********************************************************************************
OFFICE 100
09:30am
09:45am
Break
OFFICE 100
11:30am
12:30pm
Lunch
2;15am
3:15am
Training
OFFICE 100
03:15pm
03:30pm
Break
OFFICE 100
Incontact Id : 198432914599
Name : Ashlee
RC # : 8434050572 / 314
CB # : 8434050572
UID : 3473050020
Email :
DL : 418
Account Ver: Y
Issue: Cust wants to activate device
TS:
assigned to ext.
asked to reboot device.
no go.
no network connection.
asked to connect to another port/ go.
asked to do test call / success
User/Extension Status: okay/ activated
Serial Number: 805ec0795d1d
Phone Model: T48S
issue resolved.
Incontact Id : 198432927255
Name : Joe
RC # : 3123802364
CB # : 3123802364
UID : 1565535027
Email : jgallante@goldcoastlogistics.com
DL :
Account Ver: Y
Issue: Cust wants to activate device to a new user
TS:
Set up user.
rebooted device.
no network.
asked to connect to different port.
worked.
asked to do test call.
success
issue resolved
User/Extension Status:(773) 313-3756/ activated
Serial Number: 805ec0d0b9da
Spencer Nelson / Spencer.nelson@goldcoastlogistics.com
Phone Model: T48S
Incontact Id : 198432965408
Name : Eric
RC # : 4244167455 / 101
CB # : 4244167455
UID : 2176700020
Email : tech@advantagewoundcare.org
DL :
Account Ver: Y
Issue: White listing
TS:
sent form to the cust
Incontact Id : 198433001645
Name : kawane
RC # : 9786306627
CB # :
UID :1777063020
Email :
DL :
Account Ver:
Incontact Id : 198433178030
Name : GIn
RC # : 2037172214 /4
UID :62408711023
Email :titiknearby@gmail.com
DL : 1,091
Account Ver: Y
Issue: Cust wants to set up forwarding to CP.
TS:
checked the set up.
theres custom rule.
cust did a test call and it works now.
issue resolved.
Incontact Id : 198433231541
Name : Curt
RC # : 4405055596 / 10000
CB # : 4405055596
UID : 2130658020
Email : cockenfels@stratoswp.com
DL : 272
Account Ver: Y
Issue: Cust called in to ass
TS:
4405055688
6023131112
Incontact Id : 198433240169
Name : Raul
RC # : 4152998697 / 8679
CB # : 2579 / (415) 287-2579
UID : 1496515021
Email : rcolindres@caredx.com
DL : 781
Account Ver: Y
Issue: Cust called in to to make direct to digital line
TS:
changed to digital line.
gave cust the cost. cust agrees.
issue resloved.
cust would like to keep the case open.
Incontact Id : 198433265156
Name :
RC # : 8189018778
CB # :
UID :
Email :
DL :
Account Ver:
Incontact Id : 198433409541
Name : Gene
RC # : 2038837303
CB # : 2038837303
UID : 370061028
Email :jaurelien@rockitco.com
DL : 223
Account Ver: Y
Issue: Download list of users
TS:
edu cust to go to Phones and devices.
user phones.
click on the 3 dots.
then edit device configuration.
send to email.
issue resolved.
User/Extension Status:
Serial Number:
Phone Model:
Device Certificate :
Device Firmware:
Billing Status:
Internet Access:
14997284
Incontact Id : 198433451171
Name : Gaye
RC # : 18772118645
CB # : (214) 499-2996
UID : 351416028
Email : gpaul@carouselindustries.com
DL :
Account Ver: Y
"This is a Critical account. Please support this account as a VIP customer and notify the assigned CSM of any urgent/escalated issues immediately"
Issue: Cust req a new RMA label because cust shipped the wrong device.
TS:
Serial Number: 64167fe810fd
Phone Model: Polycomvvx350
*********************************************************************************
OFFICE 100
09:30am
09:45am
Break
OFFICE 100
11:30am
12:30pm
Lunch
OFFICE 100
03:15pm
03:30pm
Break
OFFICE 100
14822269
Duplicate off 14823376
Incontact Id : 198535789917
Name : Rahman
RC # : 4387003035 / 43355
CB # : 4387003035
UID : 1793060020
Email : r.farjamfar@liminalebiosciences.com
DL : 271
Account Ver: Y
Issue: cust called in saying they are asked to DL old RC phone app
TS:
asked cust to to go to settings.
then Phone.
then chose under default phone app Use RingCentral(this App)
cust said the user hasn't responded yet but will call back if it worked.
gave case number.
Incontact Id : 198535811469
Incontact Id : 198535845951
Name : Karen
RC # : 7184745999
CB # : 7184745999
UID : 62155451016
Email : kgleason5@schools.nyc.gov
DL : 428
Account Ver: Y
3476340871
Issue: Called in to set up call forwarding to external number
TS:
went ext 101 / created a custom rule / external number 3476340871
showed cust where to find it and how to turn it off or how to set up the time longer.
cust understood.
issue resolved.
14970297
Incontact Id : 198535886825
Name : Lyle
CB # : 4172663325
UID : 323855026
Told cust case has already been escalated to next level of support and told cust to wait for them to call back within the day.
cust understood.
4152872579 / 4152872579 / 198536326043
Incontact Id :
Name :
RC # :
CB # :
UID : 2612064015
Email :
DL :
Account Ver:
Incontact Id : 198535919427
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
Incontact Id : 198535937136
Name : Thomas
RC # : 6172432296
CB # : 6172432296
UID : 355584027
Email : TConnors@lasell.edu
DL : 563
Account Ver:
Issue: Cust called in about their fax number/ trace it or if it could be used again.
TS:
Checked 6172432342 in quarantine/ not there anymore.
checked in admin portal / no go.
told cust it might have taken out a long time ago.
cust understood and may need to get approval from his boss.
issue resolved.
Incontact Id : 198536041083
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
Incontact Id : 198536046206
Name : Maria
RC # : 4086757702 / 3787
CB # : 4086757702
UID : 409248028
Email : msolorio@scusd.net
DL : 2,348
Account Ver: Y
Incontact Id : 198536064532
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
Incontact Id : 198536076689
Name : Sheenie
RC # : 8315741775 101
CB # : 8315741775
UID : 62457272004
Email : hello@spaadeline.com
DL : 1,168
Account Ver: Y
Issue:Activate device
TS:
cust said they just moved and just want to activate phone device.
removed and reassigned device/ no go.
restore factory settings.
adviced cust to contact their isp.
cust understood.
issue resolved.
User/Extension Status:
Serial Number: ccq17080wqc
Phone Model:
Device Certificate :
Device Firmware:
Billing Status:
Internet Access: 192.168.6.11
Incontact Id :
Name :
RC # : 5103250101 / called back 198536115585
CB # :
UID :
Email :
DL :
Account Ver:
Incontact Id : 198536138422
Name :
RC # : 2175353170
CB # :
UID :
Email :
DL :
Account Ver:
Incontact Id : 198536156056
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
Incontact Id : 198536167011
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
14944799
Incontact Id : 198536165301
Name : 56162386425616238642
RC # : Called bakc 5616238642 / 198536187482 no ans keft VM.
CB # : 198536353633
UID :
Email :
DL :
Account Ver:
Incontact Id : 198536192258
Name :
RC # : 315991190
CB # : 6313483254
UID :
Email :
DL :
Account Ver:
Issue:
TS:
User/Extension Status:
Serial Number:
Phone Model:
Device Certificate :
Device Firmware:
Billing Status:
Internet Access:
Incontact Id : 198536217688
Name : teddy
RC # : 7144801120
CB # :
UID :
Email :
DL : 28
Account Ver:
14830796 , 5002h00001nvb0dqad
Incontact Id : 198536265371
Name :
RC # : 71448011
CB # :
UID :
Email :
DL :
Account Ver:
4152872579
Incontact Id : 198536307496
Name : Ghost call
RC # : 198536329530 / 7327772588 / called back and was supposed to be trasfered to the person who called but was on the line for a long time got discon,
CB # :
UID :
Email :
DL :
Account Ver:
Incontact Id : 198536353297
Name : Dropped call
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
Incontact Id : 198536352734
Name : Flor
RC # : 9496400900
CB # : 9496400900
UID : 1918385021
Email :
DL :
Account Ver:
kalen
Issue: calls are taht are coming in doesnt stay long and cuts out or failed
TS:
91000
User/Extension Status:
Serial Number:
Phone Model:
Device Certificate :
Device Firmware:
Billing Status:
Internet Access:
*********************************************************************************
OFFICE 100
09:30am
09:45am
Break
OFFICE 100
11:30am
12:30pm
Lunch
OFFICE 100
03:15pm
03:30pm
Break
OFFICE 100
Incontact Id : 198654145135
Name : Ted
RC # : 8668848917 / 3
CB # : 8668848917
UID : 64802865
Email : tedchase49@comcast.net
DL : 279
Account Ver:
Issue: Call forwarding
TS:
cust called in saying calls aree going to VM
cust CP number (610) 612-7962 (198654153794) went to VM
Called (484) 755-5649 (198654153794) Went to VM.
sceening and greeting has user greeting enabled.
while doing a test calls line got discon.
cust said ext 3 doesnt need to go to the group ext.
called back cust 198654156801 / no ans
15039512
Incontact Id : 198654179196
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
Issue: Transferred call from T1 0-19 198654179196 / echo in group meeting
TS:
Cust said he is just using desktop app and no mobile app.
edu cust that the group members should only be logged in on the Desktop.
cust said they are.
edu cust that the members should only have one app open.
cust said will monitor.
15049006
Incontact Id : 198654222299
Name :
RC # :
CB # :
UID :
Email : help@rdssolutions.com
DL :
Account Ver:
Issue: forward an email to a preferred email so that they could ans.
TS:
cust gave case number.
cust gave help@rdssolutions.com.
forwarded email.
no TS done on issue.
1
Incontact Id :
Name :
RC # :
CB # :
UID : 1714408021
Email :
DL :
Account Ver:
Incontact Id : 198654278074
Name : Eric
RC # : 7753434209
CB # : 7753434209
UID : 2669753015
Email : eric.resner@randa.net
DL : 693
Account Ver: Y
Issue: For whitelisting of numbers
TS:
cust called in to open case for white listing numbers.
cust already has the form.
Incontact Id : 198654298654
Name : Elliot
RC # : 8437908976
CB # : 8437908976
UID : 2322840004
Email :
DL : 345
Account Ver: Y
15051722
Incontact Id :
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
stephen.debien@ringcentral.com
Issue: Transferred call from T1 / 198654420983
TS:
Called in about UK number: 441212959207
called NTD UK.
and was told that there is no req sent.
it could be that the req was rejected.
it could be the address or LOA.
informed cust to contact NTD.helpdesk@ringcentral.com
cust undesrtood.
Incontact Id : 198654466755
Name : Ben
RC # : 4789741082 / 109
CB # : 4789741082
UID : 2124319012
Email : beknaus@interimhealthcare.com
DL :
Account Ver: Y
Issue: cust wants to have auto receptionist call greeting
TS:
Edu on cust rule.
guided on how to record voice on voicemaker.in
cust okay with it.
issue resloved.
6785282818
198765523794 / GC / 9175881086
Incontact Id : 198765535071
Name : Alicia
RC # : 8432789808 /
CB # : 8432789808
UID : 137352009
Email : aabrahams@nhe-inc.com
DL : 203
Account Ver: Y
Issue: Cust called in about activating device
TS:
device from RC.
order in progress.
checked ai already with cust.
asked to reboot the device.
provisioning counter moved to 3, but no date of registrations
User/Extension Status: 457
Serial Number: 4825670498a8
Phone Model: Polycom vvx150
phone online.
asked cust to do test call/ success
issue resolved
Incontact Id : 198765572846
Name : heidi
RC # : 3105077813
CB # : 3105077813
UID : 440034016
Email : esmeraldasantos@theoncologyinstitute.com
DL : 131
Account Ver:
Issue: ext 213 not ringing
TS:
ext 213 is (909) 552-6099
added ext on ext 109.
did a test call/ no ans
called the ext 213/ no ans
cust trying to check with the ext 213.
right now ext 109 has custom lunch rule
kept case open.
cust will call back.
Incontact Id : 198765675336
Name :
RC # : 9512003120 / 9512340890
CB # : 5614760072 / 198765687883
Email :
DL :
Account Ver:
15055028
Incontact Id : 198765696117
Name : Kelly
RC # : 6692666827 ext 1022
CB # : 4087951022
UID : 279076035
Email : kWilhelm@fcservices.org
DL :
Account Ver: Y
Issue: cust called din saying ths icons on the meeting are small
TS:
asked cust to send SS of the screen with small icons.
cust using RCV.
asked to uninstall to reinstall.
gave cust case.
did not promise a call back bec of unknown call volume.
cust understood.
943724716
User/Extension Status:
Serial Number:
Phone Model:
Device Certificate :
Device Firmware:
Billing Status:
Internet Access:
*********************************************************************************
OFFICE 100
09:30am
09:45am
Break
OFFICE 100
11:30am
12:30pm
Lunch
OFFICE 100
02:15pm
02:30pm
Break
OFFICE 100
4:00pm
5:00pm
Training
15084894
15085937
2036665578 / 261
juan hernandez
Incontact Id : 198880106810
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
Issue: Transferred call from T1/ 198880106810
TS:
cust wants to speak with the fraud department
Cust wants to know about how to this was set up.
cust wants to speak with the fraud department to get this investigated.
cust gave case 15084894
cust wants to know how this happened,2036665578 / 261 / juan hernandez
call back number: 9548995523
as per FS escalate to fraud.
15055267
Incontact Id : 198880133562
Name : Glenn
RC # : 972-494-7159
CB # :972-494-7159
UID : 278922040
Email : gmaneja@hat-co.com
DL :
Account Ver: Y
Issue:Activate Device
TS:
accessed gui 172.16.50.29 / and phone from RC
cust already did factory reset.
provisioned device, provisioning counter only moved once.
asked cust to to do factory reset again.
reprovisioned device.
date registration current now and counter moved.
cust sees the the X mark still on the screen.
changed the DNS server 8.8.8.8 and alternate to 8.8.4.4
asked cust to reboot device/ no go.
User/Extension Status: 7121 / (972) 494-7121
Serial Number: 64167fe74170
Phone Model: Polycom VVX350
Internet Access: 172.16.50.29
Device is rental.
for replacement.
435365040
Incontact Id : 198880248013
Name : Drew niess
RC # : 4044775500 / 101
CB # : 4044775500
UID : 1464330020
Email : dniess@allstate.com
DL : 545
Account Ver: Y
Issue: Cust wants email notiff for VM
TS:
added email on ext 101
dniess@allstate.com
kandissrice@allstate.com
lucindabonds@allstate.com
Incontact Id : 198880273412
Name : Tara
RC # : 101 / 7175692674
CB # : 7175692674
UID : 2069893020
Email : tara@lancasterbuilders.org
DL : 1802
Account Ver: Y
Issue: Cust want to change ring set up
TS:
cust want to have it ring all at once.
101, 105, 102
changed to ring all at once
did a test a call 198880296406.
cust said its all good.
issue resolved.
Incontact Id : 198880383468
Name : Jennifer
RC # : 4405201563 / ext 142
CB # : 4405201563
UID : 2487566036
Email : jennifer.s.madria@gmail.com
DL : 113
Account Ver: Y
Issue: cust called in to change number but same area code
TS:
5852090167 changed to (585) 504-4669
5184196117 changed to (518) 419-6057
issur resolved
Incontact Id : 198880407092
Name : Donald
RC # : 6469649460
CB # : 6469649400
UID : 286046022
Email : donald.x.bertucci@ampf.com
DL : 714
Account Ver: Y
Issue: Cust wants to log in on ext.
TS:
Cust wants to add new phone on acct.
assisted on new password.
cust was able to log in on acct.
issue resolved.
Incontact Id : 198880487939
Name : Gilberto Villegas
RC # : 3053648246
CB # : 3053648246
Email: gvillega@usfoundry.com
UID : 177477048
DL : 120
Account Ver: Y
Issue: Cust wants to activate device
TS:
asked cust to restore factory settings.
phone rebooted by itself.
3331 / (786) 598-7466
User/Extension Status:
Serial Number: 0004f2b44e66
Phone Model: Polycom SPIP321
Internet Access:10.0.10.111
cust will have to call back tomorrow.
gave case number.
15091930
Incontact Id : 198979580920
Name :
RC # :
CB # : 2099383164
UID :
Email :
DL : 406
Account Ver:
2092471823
Issue: Transferred call fro T1/ 198979627588
TS:
gace case number 15091930.
cust said when he is trying to put in a number it gives him an error.
asked NTD and was told there is an exsisting req but was rejected due to wrong PIN.
asked cust what number they are trying to port in.
and was told that it is entirely a different number no rejection yet.
2092471823.
walked cust thru transfering number.
getting an error he is getting.
numbers are already on RC.
Cust said will check and will call back.
gave case number.
*********************************************************************************
OFFICE 100
09:30am
09:45am
Break
OFFICE 100
11:30am
12:30pm
Lunch
OFFICE 100
03:15pm
03:30pm
Break
3:30pm
4:30pm
Training
4:30pm
5:00pm
OFFICE 100
Incontact Id : 198980014202
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
Incontact Id : 198980018466
Name : Dan
RC # : 8325296496
CB # : 8325296496
UID : 2759805020
Email : dan.herrera1960@gmail.com
DL : 105
Account Ver: Y
Incontact Id : 198980110619
Name :
RC # : 6262789100
CB # :
UID :
Email :
DL :
Account Ver:
Incontact Id : 198980119922
Name : Aaron
RC # : 7179395155
CB # : 7179395155
UID : 230557035
Email :
DL : 1504
Account Ver: Y
Issue: Cust called in saying cant make outbound or inbound call
TS:
(717) 455-7494 ext 101
(717) 455-7506 ext 102
asked cust to pick up the handset and dial ***.
cust wasnt able to get an IP address.
edu cust to call ISP or IT dept.
cust understood.
User/Extension Status: (717) 455-7494 ext 101
Serial Number: 9CADEF464E83
Phone Model: Polycom OBi302 ATA
Internet Access:
3318
Incontact Id : 198980380354
Name : Mohamed
RC # : 4048464090
CB # : 4048464090
UID : 62138167016
Email : mohammad.k.rasheed@nm.com
DL :
Account Ver:
Issue:Cust calle din to recover number
TS:
3028 / 4048463028
User/Extension Status:
Serial Number:
Phone Model:
Device Certificate :
Device Firmware:
Billing Status:
Internet Access:
Incontact Id : 198980397244
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
15100701
Incontact Id :
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
2297829015, 2130658020
Issue: Transferred call from T1 0-19 / 198980399843
TS:
cust wants to trasfer number to another RC acct thats also his.
6149737298 transfer to 4405055758
from 2297829015 pod 6 to 2130658020 pod 16
5080 TUTTLE CROSSING BLVD, STE 250, DUBLIN, OH, 43016, United States
transfered number.
provisioned device to the ext on the actual acct.
Serial Number: 64167FA45D46
Phone Model: Polycom VVX 500
cust could access GUI.
restored to factory.
reprovisioned
device online.
did test call success.
okay to close case.
*********************************************************************************
OFFICE 100
09:30am
09:45am
Break
OFFICE 100
11:30am
12:30pm
Lunch
OFFICE 100
03:15pm
03:30pm
Break
3:30pm
5:00pm
Incontact Id : 198980923287
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
Issue: Fax question
TS:
Incontact Id :
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
Issue: Network requirments
TS:
edu on
User/Extension Status:
Serial Number:
Phone Model:
Device Certificate :
Device Firmware:
Billing Status:
Internet Access:
Incontact Id : 198980948242
Name : Larry
RC # : (601) 213-3089 / 4504
CB # : (601) 213-3089
UID : 427644048
Email : larry.chance@pinelake.org
DL : 136
Account Ver:
Issue: Transferred from Implementation / Network req.
TS:
edu on https://support.ringcentral.com/s/article/9233?language=en_US.
Incontact Id : 198980968650
Name : dawn
RC # : 3217665674
CB # : 3217665674
UID : 153383023
Email : solutionspmteam@gmail.com
DL :
Account Ver: Y
Issue: device offline
TS:
had cust checked the connections.
cust said they got the connections mixed up.
cust connected the device to LAN port and its back online.
issue resolved.
2257 spm acct
User/Extension Status:
Serial Number: 0004F2B45614
Phone Model: Polycom
Device Certificate :
Device Firmware:
Billing Status:
Internet Access:
Incontact Id : 198980991117
Name : GC
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
Incontact Id : 198980992198
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
Incontact Id : 198981017527
Name : Mickey
RC # : 7702259933
CB # : (470) 693-7158
UID : 668062040
Email : suwanee@rainbowintl.com
DL : 3,130
Account Ver: Y
Issue: Cust called in about VM messages and swapping the device
TS:
showd cust how to access VM on her ext 101.
swapped the device to ext 102 from 103
asked cust to reboot device
issue resolved.
15109302
Incontact Id : 198981169965
Name :
RC # :
CB # :
UID : 230557035
Email :
DL :
Account Ver:
Issue: Transferred from T1 / 198981169965
TS:
cust not getting calls.
adaptor offline.
10.255.127.141
User/Extension Status: 101
Serial Number: 9cadef464e83
Phone Model: Polycom OBi302 ATA
asked cust to reboot device.
cust desnt know where the router is.
while explaining waht need to be done line got discon
called back cust no ans left a VM / 198981209011.
Incontact Id : 198981212590
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
Incontact Id : 198981214229
Name : Erik
RC # : 4107805203
CB # : 4107805203
UID : 62809642028
Email : etrue@thrivebh.com
DL : 328
Account Ver: Y
Issue: FAX and SMS issue
TS:
Cust called in saying she cant send SMS,.
cust said it only hapened today.
as per OUTAGE reprt
Team OUTAGE RC Ops teams are moving a portion of RC customer to an alternate data center as a preventative measure
UID: 62809642028 / POD: 13
affected ext ;604/ (443) 537-1283
15106542
Incontact Id :
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
Issue: trasferred call from T1 / 198981259132
TS:
transfer failed..
was calling out, no ans.
did ghost spiel.
no TS done.
Incontact Id : 198981266876
Name : Logan
RC # : 7042085713 / 2182
CB # : 7042085713
UID : 2650152015
Email : lyongue@extendedstay.com
DL : 318
Account Ver: Y
Issue: Cust called to add mobile number
TS:
walked cust on his extension.
edu on adding mobile number.
issue resolved.
Incontact Id : 198981293068
Name : Tim
RC # : 3022212291
CB # : 3022212291
UID : 2554689036
Email : tyork@esdel.org
DL : 330
Account Ver: Y
Issue: Call forwarding
TS:
called back 3022212291 / 198981301421
added number to ext 2036 / 3024828333
showed cust how to.
issue resolved.
14991521
Incontact Id : 198981317546
Name : Anthony
RC # : (978) 513-7414
CB # : (978) 513-7414
UID : 1640500020
Email : araphel@bartonassociates.com
DL :
Account Ver: Y
Issue: Cust called back about case number 14991521
TS:
Cust called din saying that calls are not being identified
as per FS escalate to integrations
15110974
Incontact Id : 198981382588
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
Issue: Transferred call from T1 0-19 / 198981382588
TS:
caller wants to to delete 105 and put back 102.
added (346) 398-6445 to ext 102.
michael.edwards@landstarmail.com
issue resolved.
Incontact Id : 198981427638
Name : Allan
RC # : 7038374241 / 241
CB # : 7038374241
UID : 62325108008
Email : ADumo@NACDS.org
DL : 111
Account Ver: Y
Issue: cust wants to reassign a device to another ext
TS:
walked cust in swapping the device
64167F54640F
1776 WILSON BLVD, STE 200, ARLINGTON, VA, 22209, United States
asked cust to reboot the phone.
phone online
issue resoved.
Incontact Id : 198981451272
Name : hanson
RC # : 4349795500 / 335
CB # : 4349795500
UID : 750551016
Email : support@vxit.com
DL : 121
Account Ver: Y
Issue: cust called in about caller ID name
TS:
cust called in sayinig the cnam of the number is jehovas witnes
checked (626) 360-1983 and cust was right.
checked in neustar : LEVEL 3 COMMUNICATIONS LLC - CA ( 8826)
as per FS follow 411.
https://wiki.ringcentral.com/display/OPS/CNAM Update for Lumen Numbers
gave cust ETF. cust understood.
gave case number.
-cnam: California Benefit Planners
-phone number: (626) 360-1983
-ui:
-uc:
-case ID:
California Benefit Planners
User/Extension Status:
Serial Number:
Phone Model:
Device Certificate :
Device Firmware:
Billing Status:
Internet Access:
*********************************************************************************
OFFICE 100
09:30am
09:45am
Break
OFFICE 100
11:30am
12:30pm
Lunch
OFFICE 100
03:15pm
03:30pm
Break
3:30pm
5:00pm
OFFICE 100
Incontact Id : 199102768265
Name :
RC # : 7172326974 / 199102771248
CB # :
UID :
Email :
DL :
Account Ver:
Issue:
TS:
User/Extension Status:
Serial Number:
Phone Model:
Device Certificate :
Device Firmware:
Billing Status:
Internet Access:
Incontact Id : 199102770788
Name : Alexis
RC # : 7172326974 / 101
CB # : 7175718632
UID : 2575597020
Email : aminana@charneyig.com
DL : 178
Account Ver: Y
Issue: Cust called in saying that they are not getting calls
TS:
cust said they just migrated to prospera
checked ext
1011 / (747) 256-6380
1022 / (747) 800-6430
1055 / (747) 800-6504
1044 / (747) 800-6568
1033 / (747) 877-3119
10006 / (717) 945-0938
changed settings from central to eastern.
cust did test calls / success
walked cust in setting new password.
issue reslove
Incontact Id : 199102865540
Name : Newton
RC # : 4704073334 / 3334
CB # : 4704073334
UID : 62321796008
Email : newton.sloan@aveanna.com
DL : 4,930
Account Ver: Y
Issue: Cust called in saying one of his users cant access his app.
TS:
cust said user getting
968/(952) 358-3273
changed the role from standard to read only.
user was able to log in.
issue resolved.
Incontact Id : 199102910291
Name : Nicole
RC # : 9725813000
CB # : 9725813032
UID : 2575597020
Email : Nicole.Marsh@prosperafinancial.com
DL : 178
Account Ver: Y
Issue: Device no dial tone
TS:
1066 / (717) 945-0938 / no dial tone
called number but it went o VM 199102929767.
device online.
cust could make outgoing call to his cp but he said he could not hear it.
asked to check the volume on the deskphone.
cust not with the device,
cust chatted user but not responding,
cust said the device rings but they could not hear each other .
asked to check the handset.
cust said they plugged it wrong.
device okay now.
issue resolved.
gbe 1dfc5c3c-588f492b-fee-dfa5091e1331aminana@charneyig.com
15118148
Incontact Id :
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
Issue: Transferred call from T1 0-19/ 199103074342
TS:
cust wants to retrive number.
8652811746 POD 5
replace (865) 281-1591 on ext 15
went to ai to change but getting message number is in quarantine.
checked and cant find in quarantine.
as per FS create child case to telco to retrive the number.
gave cust TF but no assurance.
cust understood.
Hi Team
requesting to retrieve, the number ( 8652811746 )
to replace the number (865) 281-1591
199103160587
Incontact Id : 199103160587
Name : Adrian
RC # : 8434050063
CB # :
UID :
Email :
DL :
Account Ver:
Issue: cust called in asking if RC has a TTY number edu cust on https://support.ringcentral.com/article/Telecommunication-Relay-Service-Calling-711-Overview.html
NO TS done.
Incontact Id : 199103191220 / 199103199895
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
Issue:
TS:
User/Extension Status:
Serial Number:
Phone Model:
Device Certificate :
Device Firmware:
Billing Status:
Internet Access:
15119770
Incontact Id : 199103221610
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
Issue:Transferred from T1 0-19 / 199103221610
TS:
cust said its an external number 4439237028
cust wants, if callers call 4439237028 it should be forwarded to RingCentral Phone app (667) 309-9905
edu cust that they have to call the provider of 4439237028 for that function bec since the is not for ringcentral.
and since it is the number that their participants call.
cust understood.
issue resolved.
Incontact Id : 199103273780
Name : Jose
RC # : 6505427778
CB # : 9172240473
UID : 1860150027
Email : joset@f3eaholdings.com
DL :
Account Ver: Y
Issue: Cust wants to talk to engage voice supprt.
as per FS transfer to Support engage Voice
TS:
User/Extension Status:
Serial Number:
Phone Model:
Device Certificate :
Device Firmware:
Billing Status:
Internet Access:
Incontact Id : 199103292579
Name :
RC # : (214) 635-2680
CB # :
UID :
Email :
DL :
Account Ver:
(214) 635-2680
Issue:
TS:
5743
Oscars number 2665 / (214) 635-2665
User/Extension Status:
Serial Number: 001565B39D50
Phone Model:
Device Certificate :
Device Firmware:
Billing Status:
Internet Access:
214) 764-9545
*********************************************************************************
OFFICE 100
09:30am
09:45am
Break
OFFICE 100
11:30am
12:30pm
Lunch
OFFICE 100
03:15pm
03:30pm
Break
3:30pm
5:00pm
OFFICE 100
(561) 623-8642 Hanson
Incontact Id : 199104214928
Name : Dan
RC # : 2126973538
CB # : 2126973538
UID : 1647653020
Email : dlorey@nycirb.org
DL : 114
Account Ver: Y
Issue: Provision new device
TS:
asked for IP address 10.11.12.209
phone from RC.
swapped the device.
asked cust to reboot device.
device online.
asked cust to do test call/ success.
issue resolved
User/Extension Status: 190 / (929) 314-1910
Serial Number: 64167f1a2454
Phone Model:Polycom VVX311
Incontact Id : 199104297725
Name : Anita
RC # : 7037404731 / 102
CB # : 7037404731
UID : 161985048
Email : acrowe@remax.net
DL : 15
Account Ver: Y
Issue: Cust wants to activate Limited extensions
TS:
walked cust in activating ext 7033363360
issue resolved.
Called back cust 3074755121 / 199104341847
cust wants to have a better price and unlimited SMS wants to talk to account manager.
meliza.cortez@ringcentral.com
Incontact Id : 199202526653
Name : rachel
RC # : 9057926118
CB # : 9057926118
UID : 2307980015
Email : rparkins@m-o.com
DL : 294
Account Ver: Y
Issue: Cust called in regarding call queue
TS:
cust said if the queue is not active they cannot do internal transfer anymore.
cust said when queue is activated she was able to transfer the call.
cust will call back to gather the details on what queue needs to be activated.
Incontact Id : 199202589811
Name : Sergio
RC # : 9096207722 / 8286
CB # : 9096207722
UID : 62854584028
Email : SAguilar@sgprc.org
DL : 425
Account Ver: Y
Issue: Cust called in saying they cant search for the ext 8366
TS:
replicated ext. 8366
(909) 710-8366
8366
Guadalupe Magallanes-Angel
gmagallanes@sgprc.org
Polycom VVX 450 (909) 710-8366
issue resolved.
Incontact Id : 199202627710
Name : Tammy
RC # : 8042577533 / 1533
CB # : 8042577533
UID : 689572040
Email : Tammy.Ressler@allenandallen.com
DL : 282
Account Ver: Y
Issue: Cust called in having issues with phone devices in most their sites
TS:
Polycom VVX 250 / ext 1330 / (804) 486-4680
device online, did a test call and was forwarded to VM
cust said it is not the only number thats having the issue.
cust said there are other numbers thats having the issue.
all numbers in Chesterfield / 6123 HARBOURSIDE CENTER LOOP, MIDLOTHIAN, VA, 23112, United States any ext that start with 3
all numbers in Charlottesvile / 946 GRADY AVE, STE 201, CHARLOTTESVILLE, VA, 22903, United States / any ext that start 7
some in Richmond / 1809 STAPLES MILL RD, RICHMOND, VA, 23230, United States
some in Fredericksburg / 3504 PLANK RD, FREDERICKSBURG, VA, 22407, United States
cust wants to keep case open.
cust wants to why it happen.
15130966
Incontact Id : 199202726171
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
Issue: Transferred from T1 0-19 / 199202726171
TS:
number cannot send sms 7066234252
number is enabled SMS in AI
Outbound 17066234252 16786895153 4/25/2022 10:50:44 AM 1935007833028 Sending Failed
Outbound 17066234252 16786895153 4/25/2022 10:50:42 AM 1935007733028 Sending Failed
Outbound 17066234252 16786895153 4/25/2022 10:49:58 AM 1935005544028 Sending
created badwidth ticket Request #4488603: SMS undelivered.
Incontact Id : 199202748965
Name : Richard Bales
RC # : 7026756352
CB # : 7026756352
UID : 62141822016
Email : rbales@office1.com
DL : 216
Account Ver: Y
Issue: Cust called in saying calls are going to VM.
TS:
Time is 5pm to 8am / 7200 / (702) 675-6374
thats why it goes to VM.
changed it and did a test call 199202771987 / Success
did a test call 8132/ 199202790244 / forwarded to VM immedietley
Turned off Desktop and mobile (702)960-4619 / 702) 906-5595
checked set up / ok
did a test call / 199202822599 / it went to CP VM.
did another Test call/ 199202831998 ted answered, and was told he was on lunch and did not heared the phone.
Issue resolved.
199202839687
*********************************************************************************
OFFICE 100
09:30am
09:45am
Break
OFFICE 100
11:30am
12:30pm
Lunch
OFFICE 100
03:15pm
03:30pm
Break
3:30pm
5:00pm
OFFICE 100
15107442
Incontact Id : 199203115487
Name : Maggie
RC # : 6784418510
CB # : 6784418510
UID : 462141023
Email : maggie.rios@locumconnections.com
DL :
Account Ver: Y
Issue: Cust getting an error when calling out “Access to your microphone is blocked. Change your system settings to allow RingCentral to use your microphone”
TS:
did Screen share.
sent cust support site
https://support.ringcentral.com/mvp/users/how-do-i-allow-microphone-access-ringcentral-app-windows-computer.html
walked cust through process.
cust said to call her back after a min so that she could test.
called back cust 199203134951/ still getting the error.
changed the settings on the RC app.
cust asked to be called back again.
called back cust 199203150528/ still the same
checked and did wahts on https://jira.ringcentral.com/browse/COOPS-7113
still the same no sound when doing outbound calls.
as per FS Escalate to T2.
Incontact Id : 199203194155
Name :
RC # : 7139731151
CB # :
UID :
Email :
DL :
Account Ver:
Issue: Cust called in about yealink device.
TS:
cust said will try and call the site where they are having the issue.
placed on hold.
cust said will call back bec store owner is not on site.
Incontact Id : 199203218354
Name : Robert
RC # : 5166000254
CB # : 5166000254
UID : 366218040
Email : rtejada@tmagencyllc.com
DL : 1,156
Account Ver: Y
Issue: Cust called in about call forwarding
TS:
cust wants to get calls even when thext numbers are called.
edu cust that only Marcely and Sandra has the deskphones and the new RC app could not function if they are added on the actual ext.
called 5166000828 / 199203275519 / was bale to talk to Sandra but all phone ranged.
Called (516) 600-0256 / 199203280307 / all phones ranged as well.
called (516) 600-0257 / 199203284220 / only marcely's phone ranged.
going back to the cust line got discon.
called back cust but cant connect.
0257
0828
0257
199203275519
Incontact Id : 199203284220
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
15138197
Issue: Transferred call from T1 / 199203284220
TS:
cust said after her call got dicon she tried to call back but theres no more dial tone and phone is saying initializing.
asked cust to plug in to a different port on the modem, no go still initializing and no IP address.
asked cust to check to check with their IT.
cust understood.
User/Extension Status:
Serial Number:
Phone Model:
Device Certificate :
Device Firmware:
Billing Status:
Internet Access:
15100738
Incontact Id :
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
487763020
Issue:Transferred call from T1 0-19/ 199203491604
TS:
cust wants to activate 2 devices.
asked cust to activate ext 404 first.
ext 405 success after swapping and rebooting device.
User/Extension Status: 405/(315) 634-7159, 404/(315) 634-7486
Serial Number: 48256711a63b , 48256711A648
Phone Model: Polycom vvx400
last device online.
reassigned the first instead.
asked cust to do a test call/ success.
issue resolved.
Called back cust 199203667528 / ecu cust that will monitor the issue and will keep the case open till monday when cust gets back from vacation.
Incontact Id : 199203702170
Name : Herman
RC # : 2816333147
CB # : 2816333147
UID : 241149031
Email : hwest@myaccesshealth.org
DL : 366
Account Ver: Y
Issue: device is not getting calls on the new ext he created
TS:
cust saying when he calls his newly setup phone 3215 it disconects.
checked ext./ ok.
checked actual ext / its on DND.
showed it to the cust and changed it to available.
did a test call/ success.
issue resolved.
*********************************************************************************
OFFICE 100
09:30am
09:45am
Break
OFFICE 100
11:30am
12:30pm
Lunch
2;15am
3:15am
Training
OFFICE 100
03:15pm
03:30pm
Break
OFFICE 100
Incontact Id : 199308763496
Name : Jayson
RC # : 6516914466
CB # : 6516914466
UID : 161799027
Email : jmarchetti@stcroixhospice.com
DL : 447
Account Ver: Y
Issue: fax sending failed
TS:
failed sending fax 5157063256 / 63256
sending to 7126642698 7126578618 7122635613
sent cust link
https://support.ringcentral.com/article/Fax-Supported-File-Attachments.html
https://support.ringcentral.com/mvp/fax/fax-not-sending-from-ringcentral-account.html
issue according to cust was just reported.
advised to uninstall reinstall app. and follow the link.
Incontact Id : 199308820823
Name : Mark
RC # : 3034861469
CB # : 3034861469
UID : 1857107020
Email : MEOlson@amgnational.com
DL : 200
Account Ver: Y
Issue: Change name on the user
TS:
cust wants to change the name on an ext Trading room 4961.
guided customer on groups then limited ext since its a limited ext.
issue resolved
Incontact Id : 199308859911
Name : Michelle
RC # : 9704629249
CB # : 9704629249
UID : 279409023
Email : michelleharper@p-o-group.com
DL : 464
Account Ver: Y
Issue: cust wants to delete the prev chats 9493821646 / 6101
TS:
custwants to delete prev chats of prev user.
edu cust we can not delete them but create a new ext instead for the new employee.
Created a new extension and retained ext number 6101.
sent invite.
9999
daniellejones@p-o-group.com
MV Front Desk
issue resolved.
15070076
Incontact Id : 199308910989
Name : Jordan
RC # : 3037474003
CB # : 3037474003
UID : 478646028
Email : studiomanager0504@orangetheoryfitness.com
DL : 3,176
Account Ver: Y
Issue: Activate device
TS:
Cust called in to activate device
User/Extension Status: 101
Serial Number: 001565A906FA
Phone Model: Yealink W52P
Device online.
did test call/ success
issue resolved
Incontact Id : 199309051877
Name : Kelly
RC # : 7207982543 / 72059
CB # : 7207982543
UID : 62866452028
Email : Kelly.Tinberg@myccmortgage.com
DL :
Account Ver: Y
Issue: Cust asking about port issue
TS:
3035259077
Incontact Id : 199309071627
Name : Alexa
RC # : 7172326974
CB # :
UID :
Email :
DL :
Account Ver:
Incontact Id : 199309092276
Name : Robin
RC # : 6126176193
CB # : 6126176193
UID : 1510557021
Email : NSAccounting@northstarfinancial.com
DL : 323
Account Ver: Y
(512) 610-1833 Austin, TX
(512) 610-1834 Austin, TX
(512) 610-1835 Austin, TX
Port-in request
Incontact Id : 199309154261
Name : Andrey
RC # : 6513796455/ 6512097684
CB # : 6513796455 / 6512097684
UID : 62946654031 / 62946680031
Email : dispatch@daily-trans.com
DL :
Account Ver: Y
Issue: Cust called in to add another line on the
TS:
User/Extension Status:
Serial Number:
Phone Model:
Device Certificate :
Device Firmware:
Billing Status:
Internet Access:
Incontact Id : 199309249038
Name : Glenn
RC # : 6368613388 / 5237
CB # : 6368613388
UID : 194576035
Email : grhodes@globalsurgical.com
DL :
Account Ver: Y
*********************************************************************************
OFFICE 100
09:30am
09:45am
Break
OFFICE 100
11:30am
12:30pm
Lunch
2;15am
3:15am
Training
OFFICE 100
03:15pm
03:30pm
Break
OFFICE 100
Incontact Id : 199399224172
Name : Sandra
RC # : 6153757145 / 1506295
CB # : 6153757145
UID : 62834089028
Email : x1506295@cke.rest
DL : 1048
Account Ver:
Issue: Cust wants to login to acct.
TS:
edu cust on how to log in to RC
went to service.ringcentral.com
issue resolved.
Incontact Id : 199399248008
Name : Arjun
RC # : 9138978900 / 105
CB # : (913) 370-9000
UID : 1656030012
Email :
DL : 1048
Account Ver: Y
Issue: Device offline
TS:
cust rebooted the device/ no go.
cust rebooted the router/ no go
cust said he went away from the site.
needed to go to the GUI.
cust said will call back.
User/Extension Status: 105
Serial Number: 001565F82C76
Phone Model: Yealink W56P
Incontact Id : 199399307029
Name : Darryl
RC # : 8004979402
CB # : 8004979402
UID : 56900455
Email : Dd1001@optimum.net
DL :
Account Ver: Y
Issue: Hold music / Audio While Connecting
TS:
cust wants Goerge Ezra's Budapest song on eon ext 614 and 1107
changed the sonng on audio while connecting and hold music.
issue resolved
Incontact Id : 199399335440
Name : Gregory
RC # : 8282204062
CB # : 8282204062
UID : 153950049
Email : geldertax@gmail.com
DL : 206
Account Ver: Y
Issue: activate device
TS:
(828) 470-7335
192.168.11.193
accessed GUI.
cannot access interface with admin / admin
cust said device was on a previous phone system.
advice cust to call prev carrier to have them unlocked first.
User/Extension Status: 113
Serial Number: 805ec0b89003
Phone Model: Yealink T41S
Incontact Id : 199399391923
Name : derrick
RC # : 6173140355
CB # : 6173140355
UID : 1837057020
Email : doduro@moorscabot.com
DL :
Account Ver: Y
Issue: Add device
TS:
3rd party phone
6654
User/Extension Status: active
Serial Number: 64167F7FD871
Phone Model: Polycom VVX 601
Internet Access: 192.168.1.111
access GUI.
did assited provisioning.
device online.
did a test/ success.
issue resolved.
15149938
Incontact Id : 199496587630
Name : Dan
RC # : 5744066892
CB # : 5744066892
UID :
Email :
DL :
Account Ver:
Issue:
TS:
User/Extension Status:
Serial Number:
Phone Model:
Device Certificate :
Device Firmware:
Billing Status:
Internet Access:
Incontact Id : 199496618870
Name : Devin
RC # : 9162503300 / 105
CB # : 9162503300
UID : 63046813028
Email : devin.lee@waxingthecity.com
DL : 489
Account Ver: Y
Issue: Call forwarding to another ext
TS:
cust called in about calls that are coming in on sundays when they are closed.
checked user details user hours.
toggled off sunday.
issue resolved.
Incontact Id : 199496700457
Name : Victoria
RC # : 5107365683 /
CB # : 5107365683
UID : 1417756021
Email : studiomanager0701@orangetheoryfitness.com
DL : 3,884
Account Ver:
Issue: Phone no power
TS:
cust was using 20 mns ago.
asked cust to connect device on another port.
cust said the box where the phone is connected to doesnt have power as well.
cust said will call their IT guys instead.
issue resolved.
User/Extension Status: 101
Serial Number: 64167f2ef0f6
Phone Model: Polycom vvx 311
15181546
Incontact Id : 199496745100
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
Issue: Cust called back about case number 199496745100 / 15181546
TS:
checked AP.
order in progress.
Had FS compete the order.
asked cust to reboot device.
dhcp failed.
10.20.0.19
did SS to access GUI.
cant login to GUI
1104 / (463) 213-3906
cust using POE.
edu cust to Bypass the wall port or switch and connect directly to the router to isolate potential hardware issues.
User/Extension Status: 1104
Serial Number: 48256715cf60
Internet Access: 10.20.0.19
edu cust on support site 9233
edu cust it is network issue.
sent email on how to set up.
cust said will into it and will call back if needs more help.
15184497
Incontact Id : 199496900312
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
Issue: Transferred call from Implementation / 199496900312 / activate
TS:
192.168.11.52
did SS.
mentioned disclaimer.
cust asking for web interface.
cust is following the support site kb article 15642.
telling cust that there is supposed to be a digital line assigned to the device first.
cust said he cant access the interface and asking what interface is needed.
cust cant move on from Enable the Web Interface instruction.
cust wants to talk to somebody who knows the issue.
transferd call to FS Greg.
*********************************************************************************
OFFICE 100
09:30am
09:45am
Break
OFFICE 100
11:30am
12:30pm
Lunch
2;15am
3:15am
Training
OFFICE 100
03:15pm
03:30pm
Break
OFFICE 100
Incontact Id : 199497216868
Name : John
RC # : 6177746000
CB # : 6178471950
UID : 395859027
Email : jdemko@aspirehealthalliance.org
DL : 1041
Account Ver: Y
Issue:password issue Cant login to call queue
TS:
gave cust temp password.
cust is the under admin.
edu cust to go to own number and go to call queue mangnt.
issue resolved.
Incontact Id : 199497257993
Name : Alexis
RC # : 7172326974 / 1011
CB # : 7172326974
UID : 2575597020
Email : aminana@charneyig.com
DL : 178
Account Ver: Y
Issue:Remove email address
TS:
cust wants to remove the email for ext 1033 that starts with a "A" and keep the one with a "a".
https://support.ringcentral.com/search.html#q=setting volume for RCV