Untitled Note

User ID 1893932021 InContact ID 458854181785 Customer Name: Dustin Buck RC Phone Number: 916-579-5160 Extension #: 101 Best callback number: 916-955-1381 Email address: dustin.buck@buckwealth.com Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: For some reason when calling the main company number the call is being forwarded to this number 916-955-1381 (cell phone) Issue/Subject: For: Dustin Buck | Issue: cx receiving calls on his cell phone | By: Andres Camp No custom rules on the auto-receptionist no custom rules on ext 101 company call handling>> incoming calls >> specific user >> ext 101 ext 101 >> call handling >> incoming calls >> app and existing phone ( number not listed) while talking to the cx we notice that maybe is the app the one ringing and not his personal provider for ext 101 >> call handling >> app turned off test call made Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: No response from the machine Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: lex-m03-001 Digital Line: (805) 419-2687 Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y