Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers:Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers:Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontrac

1. 01352714316 // victor jones Name of contact (if non account holder):  IDV passed/failed: passed (today, mobile and email) Reason for contact: I was asking earlier if my Router is VPN compatible and was given this number: 03331506287 which I rang but the people do not install routers only the cables for them. Resolution provided: check records, accounts is under FTTP // transfer FTTP Timeframe (if applicable): NA Upsell/recontract (if accepted): na Agreed offers: na 2. Martin Rowles Name of contact (if non account holder):  IDV passed/failed: na Reason for contact: I had a visit from a rep regarding 6 months free then 20 pound a month. I opted in but not heard from anyone. My phone us set to block certain calls Resolution provided: educated cx that I can't check his account status, because he can't provide the details we need to pull up his account Timeframe (if applicable): na Upsell/recontract (if accepted): na Agreed offers: na 3. 01316293974 // Sumit saxena Name of contact (if non account holder):  IDV passed/failed: passed Reason for contact: i paid 27 pound on 9 april and now another bill of 30 pound came asking to pay me by 24 april Resolution provided: checked trio, CSA // ask my assistance from my supervisor to process credit Timeframe (if applicable): na Upsell/recontract (if accepted): na Agreed offers: na 4. 01904289558 // George Vasili Name of contact (if non account holder):  IDV passed/failed:  CUSTOMER LOGGED INTO MYACCOUNT, DPA NOT NEEDED Reason for contact: I was given a phone number to ring to talk about my contract renewal 03451720088 I have been waiting for over an hour and a half now listening to music ... is there another number Resolution provided: checked BA, no offers available // transfer BV Timeframe (if applicable): NA Upsell/recontract (if accepted): NA Agreed offers: na 5. 1014129661 // Riccardo Di Stefano Name of contact (if non account holder):  IDV passed/failed: passed (password) Reason for contact: , I just joined Talk Talk but my account page is not working // cx account is new, he wants to have an early activation, as per your colleague told me to contact by phone the customer care to try to have an earlier appointment Resolution provided: transfer OM Timeframe (if applicable): na Upsell/recontract (if accepted): na Agreed offers: na 6. 1010959838 // Rachael Mackie Name of contact (if non account holder):  IDV passed/failed:  CUSTOMER LOGGED INTO MYACCOUNT, DPA NOT NEEDED Reason for contact: cx wants to cancel account Resolution provided: educate cx that there will be the right department who can assist and process that to her. cx ask contact number // provide cx contact number Timeframe (if applicable): na Upsell/recontract (if accepted): na Agreed offers: na 7. 01249815004 // Barry Penicud Name of contact (if non account holder):  IDV passed/failed: passed Reason for contact: Hi trying to log in with new account with you I enterer email address, request a text with code, try to put the code in but refuses to go any further Resolution provided: check CSA, upon checking account was block // unblocked // cx went idle Timeframe (if applicable): na Upsell/recontract (if accepted): na Agreed offers: na 8. 01443564926 // Kelly saunders // 07534467226 Name of contact (if non account holder):  IDV passed/failed: CUSTOMER LOGGED INTO MYACCOUNT, DPA NOT NEEDED Reason for contact: Hi I've been disconnected as my bill is late being paid butni get paid on the 27th can you help as I work from home and need the connection Resolution provided: ask assistance from supervisor to connect to the collections department Timeframe (if applicable): na Upsell/recontract (if accepted): na Agreed offers: na 9. 01507466019 // Kim Handley Name of contact (if non account holder):  IDV passed/failed: CUSTOMER LOGGED INTO MYACCOUNT, DPA NOT NEEDED Reason for contact: I no longer use my talk talk box since getting the now TV as its on the apps on my smart TV so would only use it for the normal TV is it possible to just cancel the TV part please? Resolution provided: removed TV Timeframe (if applicable): na Upsell/recontract (if accepted): na Agreed offers: na 10. Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: