Untitled Note
By: Anonymous10/4/20222 views Public Note
October 4, Tuesday
1.)
CASE NUMBER -
Issue: For Fatima_Phone Order Status_Assisted by Mira
Campaign Name: RingCentral Main Customer Service
Contact ID: 429848678520
Date and Time: 10/4/2022 6:15:49 AM
Reason for Call:
Incontact ID: 429848678520
RC#: 9416297000
User ID: 62782330008
Caller Name: Fatima
Email: briangoodfriend@gmail.com
Callback Number: 9414674505
Account Verified: y sq - admin
Total # of DL's: 8
Company Name: Goodfriend Financial Solutions
Sign Up Date: 09/12/2022
Troubleshooting: Ann from billing transferred the call - was able to speak with cust
-cust said that she ordered phone with AM and was
Notes: Ann from billing - call forward to toher rc number
Security Question: What is the middle name of your youngest child?
Answer: Jacob
prince.amansec@ringcentral.com
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2.)
CASE NUMBER -
Issue: For Stephen_Cannot Log In_Assisted by Mira
Campaign Name: RingCentral Main Customer Service
Contact ID: 429848682670
Date and Time: 10/4/2022 6:27:17 AM
Reason for Call: credit_card
Incontact ID: 429848682670
RC#: 6103651801
User ID: 352180008
Caller Name: Stephen Pellegrini
Email: sgpabs@gmail.com
Callback Number: 6103507403
Account Verified:
Total # of DL's: 0
Company Name: automated business solutions
Sign Up Date: 03/23/2012
Troubleshooting: Stephen called in saying that he cannot sign in to rc app
-cust said that when he tried to reset the password - he is not getting an email notification to reset his pw
-walk through cust in resetting his password - did go to admin portal
-cust was able to reset his password
-call got disconnected - was not able to call cust back - another call came in
Notes:
Security Question: In what city were you born?
Answer:Dayton
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3.)
CASE NUMBER -
Issue: For Beth_Provisioning_Assisted by Mira
Incontact ID: 429848693242
RC#: 8024478104
User ID: 675750040
Caller Name: Michael Pagano
Email: Mpagano@Lsubaru.com
Callback Number:
Account Verified: y sq ext 7304
Total # of DL's:
Company Name: Lundgren Automotive Group
Sign Up Date: 04/15/2021
Troubleshooting:
Notes: need a to add a phone number || Active ContactID: 429848693242
8025001240
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4.)
CASE NUMBER -
Issue: For Beth_Provisioning_Assisted by Mira
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified:
Total # of DL's:
Company Name:
Sign Up Date:
Troubleshooting:
Notes:
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5.)
CASE NUMBER -
Issue: For Beth_Provisioning_Assisted by Mira
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified:
Total # of DL's:
Company Name:
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Troubleshooting:
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6.)
CASE NUMBER -
Issue: For Beth_Provisioning_Assisted by Mira
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified:
Total # of DL's:
Company Name:
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Troubleshooting:
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7.)
CASE NUMBER -
Issue: For Beth_Provisioning_Assisted by Mira
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified:
Total # of DL's:
Company Name:
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8.)
CASE NUMBER -
Issue: For Beth_Provisioning_Assisted by Mira
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified:
Total # of DL's:
Company Name:
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Troubleshooting:
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9.)
CASE NUMBER -
Issue: For Beth_Provisioning_Assisted by Mira
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified:
Total # of DL's:
Company Name:
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10.)
CASE NUMBER -
Issue: For Beth_Provisioning_Assisted by Mira
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified:
Total # of DL's:
Company Name:
Sign Up Date:
Troubleshooting:
Notes: