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Called at 8044920024-- Routed to VM, left message 8044920011-- Transferred the Call to Elliot -- Spoke to Elliot about the open cases on Phone Provisioning -- Customer mentioned that I can close the case already Elliot#6927 01/28 CASE #: 14472836 Incontact ID: 193602062371 User ID: 210779048 RC #: 8044920011 # of DLS: 7 Caller Name: Elliot Callback Number: 8048771706 Verified Email: Y Account Verified: Y Admin/User: Y Issue: -- Dialling the number -- External calls not allowed Provided Estimated Timeframe: Y Troubleshooting: -- All extension affected -- Extensions with Video Pro should get MVP -- Check available licenses, 5 are available -- Convert VL to MVP user -- Moved VL to inventory and added the numbers to extensions assigned -- Test Call- Successful Provided Recap: Y Inform support.ringcentral.com: Y Inform Survey: Y justin@uptownsquares.com-- CASE #: 14467278 Incontact ID: 193602131152 User ID: 447684023 RC #: 6193230000 # of DLS: 2 Caller Name: Justin Shayota Callback Number: 6199875800 Verified Email: Y Account Verified: Y Admin/User: Y Issue: -- Transferred call from T1 -- Phone Provisioning Provided Estimated Timeframe: Y Troubleshooting: BYOD-- Set expectations that possible that it might not work Serial Number of the phone: FCH2211DG32 Make and Model: Cisco 8861 Gigabit Color Business Phone Digital Line: (833) 454-7867 Ext 102-- 192.168.0.104 Already contacted CISCO-- was asked for subscription before being supported -- Screen sharing session agreed -- Device is just showing a gray screen -- The device was working fine prior to changing company numbers -- Changed Phone of phone number that s when the issue started -- (619) 323-0000 to 1 (248) 200-8200 issue started when company main number was changed -- Screen just keeps on loading -- Customer mentioned that the phone has been reset yesterday.. -- Advised to factory reset the Phone -- There is no portion on the web UI to fill out the provisioning details -- Refer customer to a thrid party support -- Customer said that he is interested in getting a discounted phone from RC -- Will create a CIF case "inContact ID: 193602131152 UID: 447684023 Name of the customer: Justin Shayota Callback number: 6199875800 Related Tier 1 Case number: 14467278 Details of request or issue: Customer is asking to have a discount for purchasing the phone. Needs to be contacted ASAP/within the day. (check Case comments on what transpired on tech support call) " Provided Recap: Y Inform support.ringcentral.com: Y Inform Survey: Y darwin.isidro@ringcentral.com justin@uptownsquares.com CASE #: 14474111 Incontact ID: 193602236718 User ID: 62890348028 RC #: 8006893305 # of DLS: 2 Caller Name: Byron Callback Number: 2159017744 Verified Email: Y Account Verified: Y Admin/User: Y Issue: -- * Phone Provisioning Provided Estimated Timeframe: Y Troubleshooting: --Customer want to Provision 8 phones- CiSCO 525G -- Will create extensions for the phones -- Agreed with screen sharing -- Walk the customer thought the admin portal in creating an extension Extension 102--(267) 818-9158=== 10.1.10.4 -- 3rd party phone CISCO 525G -- Customer knows hte customized credentials for phone UI Extension 104-- (267) 996-3910= 10.1.10.87 -- Provisioned--Online Extension 101- (267) 996-4390== -- Provisioned and online Extension 105-- 10.1.10.17== (267) 996-4233 --Provisioned and online Extension 106-- (267) 996-4515- 10.1.10.113 -- Provisioned and online Extension 108=10.1.10.7--(267) 996-4090 Provisioned and online Ext 109- (267) 541-3114= 10.1.10.84 Provisioned and online Extension 110- (267) 463-5464--10.1.10.241 Provisioned and online --Customer set up call queue -- Test Call Provided Recap: Y Inform support.ringcentral.com: Y Inform Survey: Y CASE #: Incontact ID: 193602463795 User ID: 178446048 RC #: 8557383283 # of DLS: Caller Name: Michael Callback Number: (248) 200-9975 Verified Email: Y Account Verified: Y Admin/User: Y Issue: -- Account set up -- Provided Estimated Timeframe: Y Troubleshooting: -- 6 Yealink phones -- Customer is calling about implementations set up Provided Recap: Y Inform support.ringcentral.com: Y Inform Survey: Y CASE #: 14476165 Incontact ID: 193602475537 User ID: 229363048 RC #: (805) 250-7486 # of DLS: 3 Caller Name: Moris Callback Number: Verified Email: Y Account Verified: Y Admin/User: Y Issue: -- Transferred call from Mark t1- -- Phone Provisioning Provided Estimated Timeframe: Y Troubleshooting: -- Phone provisioning Extension Number in Issue: ext.102/103 Extension 102-- phone is not getting an IP, customer tried a different connection- Customer connected the phone directly to the modem as they were using some kind of link between modem and phone. Serial Number of the phone: 64167F53B48C Make and Model: Polycom WX350 Digital Line: 805) 250-7569 --Assisted Provisioning successful -- Factory Reset-- Phone is online and registered -- Test Call- Successful -- Screen sharing agreed- Serial Number of the phone: 64167F6B8F04 Make and Model: Polycom WX350 Digital Line: (805) 250-7520 -- IP: 10.1.10.149-- Assisted provisioning Successful -- Factory Reset the Phone-- Registered and online -- Successful -_Changed PIN by Customer -- Manually PIN in AI- 650121 -- Test VM-- Successful Provided Recap: Y Inform support.ringcentral.com: Y Inform Survey: Y CASE #: 14477228 Incontact ID: 195712552181 User ID: 389671029 RC #: (909) 361-4629 # of DLS: Caller Name: Jacob Callback Number: 9093424830 Verified Email: Y Account Verified: Y Admin/User: Y Issue: -- Annabelle from T1 Provided Estimated Timeframe: Y Troubleshooting: ----Phone replacement arrived ---Customer set up the new phone but still not working because of pending replacement stat --- Contacted FS, completed the order -- Reboot the Phone 4 times-- -- Check connection, advised to transfer to the another port on the modem -- Advised to change cable, customer will use the old cable -- Phone is just obtaining IP address Advised to do screen sharing-- -- Advised customer to call their IT support to whitelist RC network and check the router settings -- Customer will call back T46S-- Replacement Phone 805E0C4B26F6-- DL (909) 618-1207-- Ext 101-- Provided Recap: Y Inform support.ringcentral.com: Y Inform Survey: Y 01/29 CASE #: 14476843 Incontact ID: 195712989746 User ID: 2485104008 RC #: 360 882 0501 # of DLS: 2 Caller Name: Susan Callback Number: 360 882 0501 Verified Email: Y Account Verified: Y Admin/User: Y Issue: -- Pairing Issue Provided Estimated Timeframe: Y Troubleshooting: Pairing Issue-- RC#: 360 882 0501 User ID: 2485104008 Caller Name: Susan Email: info@vancouvermusicacademy.com Callback Number: 360 9783 -- Check on the the serial number of the base from the handset -- Paired device successfully -- Test Call-_ Successful -- No other concerns - Explained Billing Charges Provided Recap: Y Inform support.ringcentral.com: Y Inform Survey: Y -- Callback Number: 4015962418 -_Customer said issue was fixed after rebooting the switch/bridge where the Phone is connected to -- Agreed to close the case CASE #: Incontact ID: 195712633251 User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin/User: Y Issue: -- Van from Implementations Provided Estimated Timeframe: Y Troubleshooting: -- Customer Wants to remove options for Yealink -- Phone is from RC -- Yealink T48s-- Provided Recap: Y Inform support.ringcentral.com: Y Inform Survey: Y 01/29 CASE #: 14481775 Incontact ID: 195713056445 User ID: 158082049 RC #: 8475201099 # of DLS: Caller Name: john Callback Number: 8473316413 Verified Email: Y Account Verified: Y Admin/User: Y Issue: -- Dan from T1 -- 3 phones received for phone provisioning -- Customer has a Daisy Chain Connection --Customer has security settings on network that does not allow access -- Provided Estimated Timeframe: Y Troubleshooting: --- Phone Provisioning Extension Number in Issue: 102. Newly arrived deskphones (Order in progress Serial Number of the phone: 301202D078606792--805E0C465AD6 Make and Model: Yealink T43U Ultra-elegant Gigabit IP Phone Digital Line: Y=(847) 615-9671- -- 192.168.40.59 -- Registered, Provisioning Counters are up -- Test Call Successful Extension Number in Issue: 101. Newly arrived deskphones (Order in progress) Serial Number of the phone: 301202D078607220 Make and Model: Yealink T43U Ultra-elegant Gigabit IP Phone Digital Line: Y= -Elegant Gigabit IP Phone (847) 318-3536--192.168.40.61-- -- Registered, Provisioning counters up Extension Number in Issue: 103. Newly arrived deskphones (Order in progress Serial Number of the phone: 805E0C1BEBC7 Make and Model: Yealink W60P Cordless Phone with 2 Handsets Digital Line: Y-- (847) 901-3183 -- Successfully Paired Phone -- Screen sharing agreed-- -- No provisioning counter-- 805E0C465AF1 -- Manually put the MAC in the AI- as it using the long Serial Number -- Customer does not want to wait- -- Callback after an hour- to check on cordless Phone Status Provided Recap: Y Inform support.ringcentral.com: Y Inform Survey: Y 8473316413-- Called number, John was not able to pair the other cordless phone yet - -Customer requests for a callback after 30 mins Contact ID: 195713235754 Contact ID: 195713293092-- Call back -- Was able to talk to John, phones are workig -- Test Call successful - -Closed case CASE #: 14483638 Incontact ID: 195713181124 User ID: 570836040 RC #: 9189263788 # of DLS: 3 Caller Name: Colton Callback Number: 9184041253 Verified Email: Y Account Verified: Y Admin/User: Y Issue: -- Ordered 2 new deskphones Provided Estimated Timeframe: Y Troubleshooting: -- Extension 102 (918) 994-0668--805E0C505DD1 -- Phone is connected to Wifi -- Assigned Phone to extension -- Provision counters are up, registered -- Successful- Test Successful --Extension 103 (918) 994-0710--805E0CF505D81 -- Phone is connected through Wifi -- Assigned phone to extension -- Provision counters are up, registered -- Test Call--Successful -- Presence set up -- Operator Extension Set Up-- Provided Recap: Y Inform support.ringcentral.com: Y Inform Survey: Y CASE #: 14483934 Incontact ID: 195713249769 User ID: 224992048 RC #: 3123195514 # of DLS: 3 Caller Name: Rene Callback Number: 2197712841 Verified Email: Y Account Verified: Y Admin/User: Y Issue: -- Jay from T1 -- Bought a 3rd party phone, assistance in provisioning Provided Estimated Timeframe: Y Troubleshooting: -- Phone provisioning 3rd Party Phone-- Network not available -- Paired on the Base -- Phone is provisioned, counters up and registered -- Waiting for the phone to be fully updated with firmware -- Test Call-- Successful Extension Number in Issue: (Provide all that applies)102 Serial Number of the phone: Make and Model: Yealink W60B Digital Line: (312) 300-4853 Provided Recap: Y Inform support.ringcentral.com: Y Inform Survey: Y 4016519168-- Contact ID: 195713371765 -- Talked to Emma, -- Was able to set the Extension 101 to not ring on desktop app --Wants to port in. these numbers 8134387240/ 8134254644/8134254673/8135013522/ 8134525287 -- Provided info that they have to call the losing provider to get the new BTN as the previous BTN has already been ported to RC --- Customer agreed to call the case CASE #: Incontact ID: 195713462149 User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin/User: Y Issue: -- Desk Phones Provided Estimated Timeframe: Y Troubleshooting: -- Wants to order Phones -- Provided Recap: Y Inform support.ringcentral.com: Y Inform Survey: Y CASE #: 14485874 Incontact ID: 195713485832 User ID:364338026 RC #: 9492007055 # of DLS: 5 Caller Name: Jeff Russel Callback Number: 6266952576 Verified Email: Y Account Verified: Y Admin/User: Y Issue: -- Cordless yealink Provided Estimated Timeframe: Y Troubleshooting: rrg@russellrealtygrp.com--6386Silent -- Want to create an extension 7621 with a cordless phone associated to it -- Provided Information that he has to purchase an MVP license -- Customer agreed, Moved the (949) 200-7621 to inventory, assigned Yealink W60P Cordless Phone with 1 Handset -- 805E0C1C9B7A -- to the number -- Set up device to extension 7621 -- Set call forwarding number to mobile for extension 7621 -- (626) 695-2576/(424) 835-1710 -- Test Call-- Successful -- Test Call for forwarding Provided Recap: Y Inform support.ringcentral.com: Y Inform Survey: Y CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Yvilla Callback Number: Verified Email: Y Account Verified: Y Admin/User: Y Issue: -- Nico Provided Estimated Timeframe: Y Troubleshooting: -- Provided Recap: Y Inform support.ringcentral.com: Y Inform Survey: Y CASE #: 14486020 Incontact ID: User ID: 144105048 RC #: 7088533936 # of DLS: 6 Caller Name: Evilla Callback Number: 7089075694, 7737097656 Verified Email: Y Account Verified: Y Admin/User: Y Issue: -- Activate 6 - Phone Provided Estimated Timeframe: Y Troubleshooting: -- Transferred call from t1 for phone provisioning 2003 - cbt15400yqk-- (708) 722-0759-- IP: 10.1.10.216 -- Assisted provisioning, counter up, registered -- Test Call Successful 2004 - cbt15460diu -- (708) 722-5524: IP: 10.1.10.189 -- Assisted provisioning, counter up, registered -- Test Call Successful 2300 - cbt15400yqk-- SPA 525G-- IP 10.1.10.4-- (708) 765-4486 -- Assisted provisioning, counter up , registered -- Test Ca;; successful 2005 - vvx300 (708) 765-4483--IP: 10.1.10.193 0004F27017B4--Customer said phone is online, tested it and working 1111- POlycom VVX -- IP: 10.1.10.107-- SoundPoint IP 335-- (708) 765-4589 -- Assited Provisioning did not wirk, unable to do manual provisi0nining as there is an alert in the admin portal when it on the emergency response location update Serial Number of the phone: 1100 - cbt15460dk0-- SPA525G-- not getting an IP address -- advised to plug in/replace device to the other SPA525 Device that is working -- IP: 10.1.10.21--(708) 608-2403 -- unable to do manual provisi0nining as there is an alert in the admin portal when it on the emergency response location update Advised to do screen sharing--customer agreed -- evelia_pita@yahoo.com sent meeting link -- Advised customer to call back and provided case number as provisioning the phone won' push through -- Customer agreed Provided Recap: Y Inform support.ringcentral.com: Y Inform Survey: Y 01/31 CASE #: 14491070 Incontact ID: 195714427750 User ID: 203971048 RC #: (659) 977-4026 # of DLS: 2 Caller Name: Valentin Callback Number: 4044225723 Verified Email: Y--service@911applianceemt.com Account Verified: Y Admin/User: Y Issue: -- Edith from VAR-- caller is authenticated -- Phone Provisioning Provided Estimated Timeframe: Y Troubleshooting: -- Customer has the calls forwarded to their mobile number at the moment -- Pending CIF case and he has not received a call back yet -- Has 3rd party phone and wants it activated -- Customer transferred me to Elena where the phone is located --- Make and Model : Yealink SIPT 54W -- MAC: 805EC0C8E8DA -- Phone is connected through WiFi-- IP address: 192.168.1.149 -- Screen Sharing agreed-- -- The line from Elena gets being disconnected -- Customer reset the Phone from her end-- Unable to access phone's web interface -- Customer will call other provider to unlock the phone -- Customer mentioned that other provider gave her instructions on how to reset the phone but it seems to be not working -- Call got DC, called customer back left VM. still on screen sharing -- Waa able to contact customer back-- Contact ID: 195812523838 -- Was advised by the previous provider that they have to Yealink for further assistance -- Gave same recommendations to customer -- Will callback customer-- Provided Recap: Y Inform support.ringcentral.com: Y Inform Survey: Y CASE #: 14492462 Incontact ID: 195812551337 User ID: 63037600028 RC #: 5163454264 # of DLS: Caller Name: Peter Brown Callback Number: Verified Email: Y Account Verified: Y Admin/User: Y Issue: -- Set up a new user -- Wont let him update the 911 address Provided Estimated Timeframe: Y Troubleshooting: -- Set up anew user -- Wont update the 911 address- -- Provided information about the outage -- Tried on my end and still getting the same error message -- Will be escalated- Provided Recap: Y Inform support.ringcentral.com: Y Inform Survey: Y CASE #: 14492786 Incontact ID: 195812589604 User ID: 63040773028 RC #: 9258331900 # of DLS: 4 Caller Name: Eric Callback Number: 9176202342 Verified Email: Y Account Verified: Y Admin/User: Y Issue: -- CISCO phone received, assigning to ext Provided Estimated Timeframe: Y Troubleshooting: -- Assign the phone extension 101 -- questions about call routing- -- Reassign phone to ext 101-- Test Call Successful -- Walk the customer through changing to multi lvl IVR -_ Will send an email to customer about -- No other concerns Provided Recap: Y Inform support.ringcentral.com: Y Inform Survey: Y eric@dublinpdo.com-- CASE #: 14493398 Incontact ID: 195812634293 User ID: 1923204027 RC #: 6194749640 # of DLS: 8 Caller Name: Andrea Callback Number: 6194749640 Verified Email: Y Account Verified: Y Admin/User: Y Issue: -- Activate a phone Provided Estimated Timeframe: Y Troubleshooting: -- Activate a phone to ext 109 -- Provided info that she has to purchase a license for it, customer agreed -- Do screen sharing- -- Make Model-- Polycom VVX 411--(619) 371-5390 -- IP address: 192.168.100.106 -- Processed adding a DL to ext 109 -- Assisted Provisioning for the phone -- Factory reset the phone -- registered and prov counters are up -- Test Call Successful Provided Recap: Y Inform support.ringcentral.com: Y Inform Survey: Y 6026093800 6029620089 Larry -- CISCO 8861-- RC -- FCH25293MAF- Ext 111 -- CASE #: 14493868 Incontact ID: 195812684082 User ID: 62854526031 RC #: 9179700900 # of DLS: 9 Caller Name: Amit Callback Number: 9177709332 Verified Email: Y Account Verified: Y Admin/User: Y Issue: -- Extension 103 has the issues Provided Estimated Timeframe: Y Troubleshooting: -- When message button is hit it automatically dials the PIN not go to VM -- 192.168.100.78-- Ext 103--(917) 970-0903-- -- Asked for screens sharing- customer agreed -- 192.168.100.74--Ext 101 (917) 970-0902 -- Change VM setting on web UI from customer's end -- Test Successful Provided Recap: Y Inform support.ringcentral.com: Y Inform Survey: Y CASE #: 14494203 Incontact ID: 195812714736 User ID: 62926831028 RC #: 6026093800 # of DLS: 2 Caller Name: Larry -- Callback Number: 6029620089 Verified Email: Y Account Verified: Y Admin/User: Y Issue: -- Wants to provision phone to exte Provided Estimated Timeframe: Y Troubleshooting: Provision a Phone CISCO 8861-- RC Phone-- -- FCH25293MAF- Ext 111 -- 14186 East hub Dr. 85641, Vale Arizona -- Asked customer to update emergency address -- Assigned the phone to extension 111--(602) 962-0070 -- Rebooted the phone -- Test Call Successful -- Walk the customer through in configuring presence Provided Recap: Y Inform support.ringcentral.com: Y Inform Survey: Y CASE #: 14494890 Incontact ID: User ID: 208720048 RC #: 6164144936 # of DLS: Caller Name: Aaron Callback Number: 6162185625 Verified Email: Y Account Verified: Y Admin/User: Y Issue: -- Niko from T1 -- Provided Estimated Timeframe: Y Troubleshooting: -- Phone provisioning Account Verified Y/N: yes How many phones are affected?: 1 Extension Number in Issue: 101 Serial Number of the phone: VX101597751-- Make and Model: VTEch CM-18445 Is the customer on the same location where the phone is?: yes Internet connection working?: yes Phone has user extension and DL assigned: yes Phone is powered ON: yes -- Provided info that an ATA device is required -_ Ordered a phone instead-- Overnight Shipping CHECK TRACKING NUMBER!!!! Provided Recap: Y Inform support.ringcentral.com: Y Inform Survey: Y CASE #: 14496446 Incontact ID: 195812878649 User ID: 62645971031-- RC #: 8889996569 # of DLS: 17 Caller Name: Ryan Callback Number: 4699992007 Verified Email: Y Account Verified: Y Admin/User: Y Issue: -- PhOnE Set Up Provided Estimated Timeframe: Y Troubleshooting: -- Activate a phone -- CISCO SPA525G-- Phone is associated on another acct 158580009-- -- CCQ18270KW5| 1C1D86025ABC -- 192.168.1.73-- (949) 561-0499 -- Verify from FS-- Advised to remove phone from active acct -- Customer is not on the area so provisioning is not working -- Advised customer to get a hold of the extension user because the phone needs to be provisioned on the same area -- Ryan instructed the extension user on provisioning -- Test Call- Successful Provided Recap: Y Inform support.ringcentral.com: Y Inform Survey: Y CASE #: 14497425 Incontact ID: 195812941534 User ID: 394688027 RC #: 7202013774 # of DLS: 2 Caller Name: Ryan Callback Number: 7858456368 Verified Email: Y Account Verified: Y Admin/User: Y Issue: -- Outage (sms issue) Provided Estimated Timeframe: Y Troubleshooting: -- 1:35 PM, not receiving sms -- SMS issue-- not sending through main number -- Customer was able to receive SMS-- -- Intermittent Issue with SMS-- Had cases every month -- Numbers affected are random--Checked via sms log and verified from Neustar -- provided Info about the sms issue RC is experiencing -- Customer provided a case number 14447626 about AM manager calling him but didnt receive any call back -- Assigned CIF to AM -- Gave email of AM-- Provided links to where customer can enrol for OB Spam risk tagging -- Customer is really frustrated about the issue -- INC-33666 Severity Level-5 OPEN RingCentral Operations is tracking an issue with delayed inbound SMS due to an underlying carrier. "Customer Name: Ryan Coole Best callback number: 785 845 6368 Customer's preferred callback time (with timezone): Email address: ryan@sewerview.com Problem: (can be the error on the device/app or a brief description of the reported issue) Background: SMS was working fine not until 1:35 local time Other leading questions that will help further isolate the issue) Steps to reproduce: Test SMS Troubleshooting: SMS sending from different providers Additional notes: An ongoing issue since september logged in SF SMS Logs in AI Outbound 17202013774 17202722932 1/31/2022 1:09:32 PM 1727226467027 Queued Outbound 17202013774 19808805739 1/31/2022 1:09:18 PM 1727226093027 Queued Outbound 17202013774 17858456368 1/31/2022 1:08:16 PM 1727224388027 Queued Outbound 17202013774 17854103910 1/31/2022 1:08:01 PM 1727224006027 Queued Outbound 17202013774 17204289013 1/31/2022 1:06:33 PM 1727221372027 Queued Outbound 17202013774 17208358533 1/31/2022 1:06:16 PM 1727220922027 Queued Outbound 17202013774 17208358533 1/31/2022 1:06:01 PM 1727220596027 Queued Outbound 17202013774 17202722932 1/31/2022 1:05:33 PM 1727219847027 Queued Outbound 17202013774 17858456368 1/31/2022 1:04:57 PM 1727218975027 Queued Outbound 17202013774 17858456368 1/31/2022 1:04:34 PM 1727218374027 Queued Provided Recap: Y Inform support.ringcentral.com: Y Inform Survey: Y Contact ID: 195813039684-- CASE #: 14497785 Incontact ID: 195813042524 User ID: 67549229 RC #: 5108366001 # of DLS: 3 Caller Name: Katrina Callback Number: 5105179094 Verified Email: Y Account Verified: Y Admin/User: Y Issue: -- Got a new phone Provided Estimated Timeframe: Y Troubleshooting: -- Extension 4 is in issue- (510) 788-2770 -- 10.1.10.246-- Customer is unable to identify SN -- 0004F238AEC9-- | Error phone removed -- Screen sharing session agreed -- Customer has to leave- gave customer 0004F238AEC9 this Serial number is not associated to her extension Provided Recap: Y Inform support.ringcentral.com: Y Inform Survey: Y CASE #: Incontact ID: 195813085645 User ID: 1648903020 RC #: 4164901702 # of DLS: 10 Caller Name: Sadaf Callback Number: 6479724447 Verified Email: Y Account Verified: Y Admin/User: Y Issue: -- Move offices- Provided Estimated Timeframe: Y Troubleshooting: -- Extension 105 is using daisy chain connection -- test call if Phone is working -- Computer's internet is not working -- URL Calling is disabled-- Line unregistered -- 192.168.0.67-- Phone chor from the wall going into the phone -- Advised to disconnect daisy chain, the phone rang but still Line Unregistered error -- Advised to connect directly to modem, still the same error -- Advised to use another phone connected to Modem-- Phone worked -- Customer called someone to ask if there is some kind of setting on the network that would not allow the RC to work, was told that there is none -- Customer used the phone that worked and put it on original set up-- Ext 108 Phone is working--(416) 490-1612 -- Ext 104--(416) 769-2043-- --Test Call is successful-- Ext 100-- (416) 410-1931 -- Phone is working, test Call successful 103- -(416) 490-9453 is working Ext 105-- (416) 853-7283-- Set on another location, not working still , 64167F1A6581-- Do screen sharing-- -- Customer put me on hold-- -- There is an between connection between Provided Recap: Y Inform support.ringcentral.com: Y Inform Survey: Y CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin/User: Y Issue: -- Provided Estimated Timeframe: Y Troubleshooting: -- -- -- -- -- -- Provided Recap: Y Inform support.ringcentral.com: Y Inform Survey: Y CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin/User: Y Issue: -- Provided Estimated Timeframe: Y Troubleshooting: -- -- -- -- -- -- Provided Recap: Y Inform support.ringcentral.com: Y Inform Survey: Y CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin/User: Y Issue: -- Provided Estimated Timeframe: Y Troubleshooting: -- -- -- -- -- -- Provided Recap: Y Inform support.ringcentral.com: Y Inform Survey: Y CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin/User: Y Issue: -- Provided Estimated Timeframe: Y Troubleshooting: -- -- -- -- -- -- Provided Recap: Y Inform support.ringcentral.com: Y Inform Survey: Y CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin/User: Y Issue: -- Provided Estimated Timeframe: Y Troubleshooting: -- -- -- -- -- -- Provided Recap: Y Inform support.ringcentral.com: Y Inform Survey: Y