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Customer Name: Hilda Almazan UID: 62127555016 InContact ID: 458725206589 Extension #: 101 Main Company number: 2817475790 Best callback number: 3465033035 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: phone line, conected to base but doesnt ring Troubleshooting: (steps taken to address the issue), 001565F647BF, 10.1.10.15 rebooted the phone checked the serial number checked the ip entered the Yealink site with the ip check auto provision link changed the URL for this one https://yp.ringcentral.com/provisioning/yealink/W56P and auto provisioned again after rebooting it worked Recap: Y/N y Support Site provided: Y/N y Survey Spiel: Y/N y donkirrin@hotmail.com