Untitled Note

Customer Name: Company: User ID: Contact ID: Extension #: Company#: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N ------------------------------------------------------------------ Account Verified Y/N: yes How many phones are affected?: 1 Error on the Display Screen: no error Extension Number in Issue: (Provide all that applies): 101 Serial Number of the phone: 805E0C4CE74B Make and Model: Yealink T33G Digital Line: (831) 331-4987 Other Notes: Is the customer on the same location where the phone is?: Internet connection working?: Additional Question -Phone has user extension and DL assigned: Y/N yes -Customer's internet connection is working: Y/N -Customer is in the same location as the phone is: -Phone is powered ON: