Untitled Note

CASE NOTES TEMPLATE Customer Name: Dan Miller UID: 707164048 InContact ID: Main company number 901 255 2812 Extension #: 105 Best callback number: 901 255 2812 Email address: Customer's preferred callback time (with timezone): Admin: Y/N y Account Verified: Y/N y Issue: no log-in URL blocked, loging to ring central.com, logged in with the exact same credentials in the app no error Troubleshooting: (steps taken to address the issue) User wasnt able to log in the page said "url blocked" fixed by trying with another browser Second issue was that when someone calls to the main number the voicemail email its send to just one person, the customer wanted to add more emails to the list. this was resolved by going to groups - call queues - voicemail and notifications - edit - and added more emails Recap: Y/N y Support Site provided: Y/N y Survey Spiel: Y/N y