Untitled Note

For Sarah | Voicemail Greeting - Resolved by Jam Case ID: 17325635 Incontact ID: 458609500421 RC#: 9199608696 User ID: 1934372005 Total DLs: 3 Caller Name: Sarah Callback Number: (984) 286-0147 Verified Email: office@clearpathhospitality.com Account Verified: Y Admin / User: admin Issue: - need to change the voicemail greeting Troubleshooting Done: - disable the account access confirmation for her to to be able to access the account - send password reset e-mail - customer was able to log in - update the voicemail greeting -users > users with extensions > voicemail