Untitled Note

Incontact ID: 0000000000 RC#: 8882205587 User ID: 1626492020 Caller Name: Mike Email: mike.lopez@ringcentral.com Callback Number: 8882205587 Account Verified: Y - Ext 101 Admin/User: Admin Issue: open from 9 -6 whenever call the number it should be 101 Monday to Friday Troubleshooting: - Working - No other concerns. Incontact ID: 0000000000 RC#: 8882205587 User ID: 1626492020 Caller Name: Bruno Email: bruno.donot@gmail.com Callback Number:6051234456 Account Verified: Y - Ext 102 Admin/User: Admin Issue: change the call forwarding for user ext 88888 when he receives a call routed to 60512344456 ext 103 to route to mobile *********** Troubleshooting: advice to log in to portal at service.ringcentral.com walkthrough the cx on the portal ******************************************* Incontact ID: 0000000000 RC#: 8882205587 User ID: 1626492020 Caller Name: Thor Email: thor.odinson@valhalla.com Callback Number: 6051126785 Account Verified: Y - Ext 1123 Admin/User: Admin Issue: logging in the app/forgot password Troubleshooting: reset password>provide temporary password walkthrough provided the website *********************** Incontact ID: 0000000000 RC#: 8882205587 User ID: 1626492020 Caller Name: Mike Email: mike.lopez2gmail.com Callback Number: 6502401746 Account Verified: Y - Ext 101 Admin/User: Admin Issue: set up a call handling procedures to calls the company bet Dec 17 -Jan 02 2023 bet Dec 17 6pm -Jan 02 10 am EST sister company 8888984591 Troubleshooting: Walkthrough the cx set the custom rule from Dec17 6pm to Jan 2 10 est ******************************************************************* *********************** Incontact ID: 0000000000 RC#: 8882205587 User ID: 1626492020 Caller Name: MIke Email: mike.rc@ringcentralmnl.com Callback Number: 8882205587 Account Verified: Y - Ext 101 Admin/User: Admin Issue: changing the credit card for the company Troubleshooting: walkthrough the cx to do it to the portal>admin portal>billing and payment method