Untitled Note

08:00am - 09:30am OFFICE 100 09:30am - 10:30am LUNCH 10:30pm - 12:30pm OFFICE 100 12:30pm - 12:45pm BREAK 12:45pm - 03:00pm OFFICE 100 03:00pm - 03:15pm BREAK 03:15pm - 05:00pm OFFICE 100 Incontact Id : 426789532906 Name : Laurie RC # : 2057785425 / 1035 CB # : 2057785425 / 2057341195 UID : 309217048 Email : ldawkins@diversifiedm.com DL :263 Account Ver: Y Issue: 1900 - 1907 7045274099/ 2513324824 TS: When pressing 0 it just repeats the message or if pressed again it will say we are exp technical difficulties. option 9 works. replicated ext to EXT.8387/ same issue told cust will check on this issue and will her back. UID: 309217048 CNAM: ESS LLC TN: 7045274099 Carrier: ONVOY LLC - NC ( 638E) UID: 309217048 CNAM: ESS LLC TN: 2519998239 Carrier: ONVOY, LLC - AL ( 604E) UID: 309217048 CNAM: ESS LLC TN: 3342197986 Carrier: ONVOY LLC - AL ( 604E) Incontact Id : 426789737107 Name : Cindy RC # : 8015284221 / 57380104 CB # : (385) 498-5230 UID : 1774783021 Email : cindyStudebaker@churchofjesuschrist.org DL : Account Ver: Y Issue: Access VM on polycom VVX250 TS: 57380104 Serial Number: 64167FE4DBDF Phone Model: Polycom VVX250 edu on account setup. issue resolved 9522231025 Incontact Id : 426789832573 Name : Elizabeth RC # : (952) 283-3220 CB # : (952) 283-3220 UID :1595561021 Email : eeven@loandepot.com DL : 18 Account Ver: Y Issue: Transferred call from retention 426789832573 / CNAM TS: cust wants to change CNAM for (952) 283-3220 sent email to cnam.level3@centurylink.com edu cust req sent and cnam will be changed within 24-48 hours. UID : 1595561021 CNAM : LOAN DEPOT TN: 9522231025 Carrier: RCLEC INC. - MN ( 314H) eoc. Incontact Id : 426789886077 Name : Phil RC # : 4808959300 / 4299 CB # : (815) 685-1303 UID : 2378806015 Email : phil.lucafo@robson.com DL : Account Ver: Y Issue: Cust called in about provisioning devices TS: did SS. cust said when he rebooted a device and placed in a different network the device connected. cust tried another one / success User/Extension Status: active / limited ext. (480) 895-4721 Serial Number: 482567226276, Phone Model: POlycom VVx150 cust said he knows how to take form there and will just call back if ever encounters any more issue. EOC. Incontact Id : 426789923732 Name : Mark RC # :3469803535 CB # : (346) 340-6385 UID : 63015868028 Email : DL : Account Ver: Y Issue: TS: User/Extension Status: 2009 / (602) 848-2064 Serial Number: 805e0c4ab556 Incontact Id : 426789985289 Name : Chuck RC # : 8033932433 / 360 CB # : 8033932433 UID : 367349028 Email : chuck.caldwell@fnamerica.com DL : Account Ver: Y Issue: cust called in asking who changed email address of ext 111. TS: told cust that email was changed by Mike OShields, Ext. 908 on 7/19. cust said he understand now bec that was a supervisor of ext 111. EOC. Incontact Id : 426790009384 Name : Neil RC # :4077924691 / 104 CB # : 4077924691 UID : 1949094021 Email : yperez@voyagehealth.com DL : 26 Account Ver: Y Issue: cust called to swap device TS: 3rd party device walked cust in assisted provisioning User/Extension Status: 111 (407) 792-4679 Serial Number: 4825672389b7 Phone Model: Polycom vvx 250 10.16.0.45 Device on line. asked cust to do a test call/ success Issue resolved. Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : 426789532906 Name : Laurie RC # : 2057785425 / 1035 CB # : 2057785425 / 2057341195 UID : 309217048 Email : ldawkins@diversifiedm.com DL : Account Ver: Y Issue: 1900 - 1907 7045274099/ 2513324824 TS: 8387 Pa push po..Thank you UID: 309217048 CNAM: ESS LLC TN: 7045274099 Carrier: ONVOY LLC - NC ( 638E) UID: 309217048 CNAM: ESS LLC TN: 2519998239 Carrier: ONVOY, LLC - AL ( 604E) UID: 309217048 CNAM: ESS LLC TN: 3342197986 Carrier: ONVOY LLC - AL ( 604E)