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User ID: Customer Name: Hector Montoya Company#: 8553833474 Admin: Y/N yes Extension #: 101 Account Verified: Y/N yes Best callback number: (214) 310-6576 Email address: InContact ID: 458143363599 Issue: The voicemail greeting is wrong because it says the owner's name. The customer would like to have a different voicemail greeting for each number he has. The customer wanted to disable a user that will not be in used for some time. Troubleshooting: Change the greeting name in the Record User Name from the owner name to the name of the company as the customer wants. Walked the customer through the steps to edit custom rules to customize the voicemail greeting. Recap: Y/N yes Support Site provided: Y/N yes Survey Spiel: Y/N yes ------------------------------------------------------------ Inquiries please post in this format: Case#: UID: Issue: Troubleshooting steps so far:   ----------------------------------------------------------- Add a contact on Sales Force: UID: NAME: PhoneNumber: Email: ----------------------------------------------------------- Account Verified Y/N: How many phones are affected?: Error on the Display Screen: Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: Digital Line: Other Notes: Is the customer on the same location where the phone is?: Internet connection working?: Additional Question -Phone has user extension and DL assigned: Y/N -Customer's internet connection is working: Y/N -Customer is in the same location as the phone is: -Phone is powered ON: --------------------------------------------------------- Hi , Thank you for contacting Ring Central Technical Support, my name is Victor and I am the specialist who is helping you with the issue "-------." Responding to your query, I hope you find this information useful, please respond to this email and let me know if I have completely answered your question, if not I will be happy to continue working with you. Best regards, Victor Chinchilla | (650) 709-2278 ext: 2241 | Ring Central Technical Support | victor.chichilla@ringcentral.com | Mon-Fri 10:00am to 7:00pm (GMT-6) CST time zone.