Feb
By: Anonymous2/2/202252 views Public Note
********************
********************
Name: Fahid
BT #:
Acct #: GP00603569
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
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********************
Name: Sadia
BT #: 020 8549 5499
Acct #: CP115263064
Callback #:07947455982
Ext #: 301
Email:
User ID: 1596579064
InContact ID: 195814280690
# DL:
Admin? Y/N: Y
Account Verified: Y/N: Y
Issue:
>Martina from SH w/ EIN; 608252740 transfer cust that wants to have a divert on his phone system.
>
Troubleshooting:
>Check Ai and SF
>Users / Users w/ ext > Click name > Call forwarding and Voicemail
Resolution:
>Cust wants to divert the calls to this mobile number.07947455982
>Process the cust request to divert all calls to this number
> Did a test and it is working.
>Walk tru cust on how turn off and on the custom rule for this setting.
EOC
********************
********************
Name: Amanda
BT #: 02039044848
Acct #:
Callback #:02039044848
Ext #:
Email:
User id:1770381064
InContact ID: 195814285228
# DL:
Admin? Y/N:Y
Account Verified: Y/N:Y
Issue:
>Cci and wants to replace the details of a user.
>
Troubleshooting:
>Check Ai and SF
>>Users / Users w/ ext > Click name >
Resolution:
>Replace the details of ext 303
>Change the password for a temporary one.
>Walk tru cust on how to do a transfer to another extension.
>All set for cust
EOC
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********************
Name: Samantha
BT #: 01884235935
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
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Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
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Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
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>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
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Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
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>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
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Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
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Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
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Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
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Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
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Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
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Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
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Troubleshooting:
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Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
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Troubleshooting:
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Resolution:
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>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
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Troubleshooting:
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Resolution:
>
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EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
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Troubleshooting:
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Resolution:
>
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EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
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Troubleshooting:
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Resolution:
>
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EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
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Troubleshooting:
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Resolution:
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EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
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Troubleshooting:
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Resolution:
>
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EOC
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********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
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Troubleshooting:
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Resolution:
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EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
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Troubleshooting:
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Resolution:
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EOC
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********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
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Troubleshooting:
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Resolution:
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EOC
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Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
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Troubleshooting:
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Resolution:
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EOC
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Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
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Troubleshooting:
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Resolution:
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EOC
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********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
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Troubleshooting:
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Resolution:
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EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
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Troubleshooting:
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Resolution:
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EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************
Name:
BT #:
Acct #:
Callback #:
Ext #:
Email:
User id:
InContact ID:
# DL:
Admin? Y/N:
Account Verified: Y/N:
Issue:
>
>
Troubleshooting:
>
>
Resolution:
>
>
EOC
********************
********************