Untitled Note

User ID: 732036009 InContact ID: 458143385248 Customer Name: Scott Vachon RC Phone Number: 458143385248 Extension # 101 Best callback number: 321-377-8084 Email address: scott@floridadesks.com Customer's preferred callback time (with timezone): Admin: N Account Verified: Y Description: Ch just created the account but has another one with the same email he wants to merge them both together if possible and after that make some changes on some users, devices, voicemails and so one Issue/Subject: For: Scott Vachon | Issue: duplicate email and configuration | By: Andres Camp TS taken adv ch that before any change can be made first we need to remove the second email cert called (713) 239-0974 Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: Offline Extension Number in Issue: 104 Serial Number of the phone: Make and Model: Yealink T43U Digital Line: (718) 577-5288 MAC: 805E0C0A9566 Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y