Untitled Note

User ID 1839909010 InContact ID 458977106865 Customer Name: Kalisha Hang RC Phone Number: 760-444-4949 Extension #: 102 Best callback number: 760-444-4949 Email address: khang@diagnamics.com Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: Ext 101 is not receiving any faxes. 858-207-4988 Issue/Subject: For: Kalisha Hang | Issue: unable to receive faxes | By: Andres Camp I sent a fax to check with her is she received it -- it was sent but she didn't receive anything Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: Extension Number in Issue: (Provide all that applies) Serial Number of the phone: 0004F2FF8447 Make and Model: Polycom Trio 8800 Conference Digital Line: (240) 883-6819 Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y