Untitled Note

Caller Name: Ferras RC #: 17037072020 Callback Number: (703) 967-3014 Verified Email: ferras@connectbbc.com # of DLS: 39 InContact ID: 225986590447 User ID: 62371197004 Case #: 15650379 Account Verified: Y / ext 100 Issue: -add a call queue group to presence of a user ext Troubleshooting: -unable to add a call queue group ext to the presence of a user ext -discussed Park Locations as another option cb #: (662) 913 1382 - ************************************************ Caller Name: John RC #: Callback Number: (678) 253-7283 Verified Email: Belizaireinsurance@gmail.com # of DLS: 221 InContact ID: 225986616455 User ID: 1320516008 Case #: 15651196 Account Verified: Y Issue: -xferred call from Veda (CERT) -call forwarding for ext 103 Troubleshooting: -set up call forwarding for ext 103 to an external number (803) 394-0824 then missed calls to ext 100 -did test call to (404) 596-8461 -case closed main number > thursday and friday cb #: (806) 787-2688 cb icid: 225986653217 -no answer / left vm /sent email (662) 913 1382 ************************************************ Caller Name: Brylle RC #: 14085497183 Callback Number: 4085497183 Verified Email: solutions@peachtreehomes.org # of DLS: 3 InContact ID: 225986647419 User ID: 419038048 Case #: 15651459 Account Verified: Y Issue: -Request to show what their customers dialed instead of the caller id of the customer calling them Troubleshooting: -Incoming call information in ext 102 is already set to "called number" -did a test call > cust answered call thru app and web version of the app > cust said that my call still shows my caller id not the number I called -assigned the phone number (650) 502-4218 to auto receptionist > did test call still the same -asked cust to use a mobile phone (diff carrier) to call the (650) 502-421 > sign out the app then sign back in > app shows the caller id of his phone not the number dialed by the caller -cust has to go to a meeting -will call cust back tomorrow 1pm EST main number (650) 452-6414 ************************************************ Caller Name: Aura RC #: Callback Number: 888 551 3007 Verified Email: aura@zalazarholdings.com # of DLS: 2 InContact ID: 225986696719 User ID: 480578048 Case #: 15652180 Account Verified: Y Issue: -remove a participant from a conference call or merged call Troubleshooting: -adv cust that once the call is merged, the will be no way to split the callers or to remove one caller only / the entire call must be ended ************************************************ Caller Name: Kevin RC #: Callback Number: 209 580 6000 Verified Email: ksk@tbred.com # of DLS: 16 InContact ID: 225986735498 User ID: 463861040 Case #: 15652379 Account Verified: Y Issue: -add new user Troubleshooting: -assisted Kevin in adding new user Vicki Burkholter -assigned Cisco 7841 Gigabit Business Phone to ext 4315 LINE: (732) 584-0003 SN: WZP25440CVQ MODEL: Cisco 7841 Gigabit Business Phone ************************************************ Caller Name: Dan RC #: 17542085214 Callback Number: (754) 812-8749 Verified Email: dans@missionmovinggroup.com # of DLS: 15 InContact ID: 225986751044 User ID: 498372048 Case #: 15652696 Account Verified: Y / ext 1076 Issue: -change phone number from (754) 802-3528 to (754) 802-3504 for ext 1081 -numbers are tagged as spam callers Troubleshooting: -assisted Dan in moving the phone numbers to number inventory then assigning them to ext 1081 with switched licenses -changed phone number of ext 1072 from (754) 400-6301 to (754) 778-9792 -sent email to cust to register the numbers tagged as spam (754) 802-3528 to (754) 802-3504 InContact ID: 225986828259 -ghost call ************************************************ Caller Name: Dan RC #: 17542085214 Callback Number: (754) 812-8749 Verified Email: dans@missionmovinggroup.com # of DLS: 15 InContact ID: 225986840453 User ID: 498372048 Case #: 15653878 Account Verified: Y Issue: -outbound caller id shows spam likely -change all phone number s with area code 754 Troubleshooting: -explained that the spam tagging depends on the recipient's carrier --cust then prefer to change the phone number instead of registering the phone numbers -assisted cust in changing the phone numbers for call queue ext 1900 and the phone numbers assigned to auto-receptionist (561) 849-4114 ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************