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OB call - 5169033023 Contact ID: 427829296057 Contacted cx for assistance Shipping admit there was issue with the encoding of serial numbers Wanted me to use the instace ID of 125710048 but it cant be done because it is a correct device sent and already in used Cx will send the details of the MAC and serial of the last 4 devices so we can cross check on the admin portal MAC SERIAL 12D5 - 0D42*** - 201046C120103077 1AA0 - 4E2A - Cx will send the email with the details 805EC0EF10CA – 201046C120103077 805EC0EF10E1 805E0C0D5C6C 805E0C0D58CA 805E0C2D4D0C 805E0C0D5B73 805EC0EF13AC 805EC0EF1386 805EC0EF10CA 12D5 - 201046C120101714 0D42*** - 201046C120103077 1AA0 - 201046C120102231 4E2A -201046D050106563 CaseID: 15937326Incontact ID: 427211492076RC#: 16312898822User ID: 214638048Caller Name: BrendaEmail: bcolon@baldongroup.comDL: 12Callback Number: 5169033023Time Zone: Account Verified: YAdmin/User: YProvided Estimated Timeframe:Issue: Provisioning Desk PhoneTroubleshooting:OB call to mobile 5169033023 for us to start the provisioning from a different locationContact ID: 427211525619 Gather the device details from customerthe first device is not on the list under their account 201046C120103077805EC0EF0D42Created a shipping case to have this validated (15937575)The other 2 devices was encoded with the serial not the MAC Address, corrected it from the AIYealink T33G201046C120102581805EC0EF10E1Device InstanceID 125709048. Parameter "Serial Number" changed from "201046C120102581" to "805EC0EF10E1"IP Address: 192.168.1.110Assign the desk phone to ext 130 as per cx request - Adrian StoneDevice Yealink T33G Gigabit Business PhoneSerial Number: 805EC0EF10E1 Assigned Type: User PhoneEquipment: Rental Status: Online Date Added: 01/13/2022 9:31 AMFirst Registration Date: 08/04/2022 9:19 AMLast Registration Date: 08/04/2022 9:19 AMYealink T33G201046C120103661805EC0EF13ACDevice InstanceID 125713048. Parameter "Serial Number" changed from "201046C120103661" to "805EC0EF13AC"IP Address: 192.168.1.130Create an extension for this device as per cx request109Miranda Donohuem.donahue@baldongroup.comAssign the device to this new extensionDate Added: 01/13/2022 9:31 AMFirst Registration Date: 08/04/2022 9:31 AMLast Registration Date: 08/04/2022 9:31 AMboth provisioned and assigned phone is now working fine. We will call back as soon as we received the update from Shipping team for the concerned device Access accpunt after cx sent email reply with the details of their devices Device InstanceID 125715048. Parameter "Serial Number" changed from "301046D030003218" to "805EC0EF0D42" 301046D030003218 - This is the wrong Serial number assigned to cx Cx never received this device that is why we use the instance ID to assign the correct MAC Address approved by FS Assign the correct device to ext 102 Email customer with the update ========================== CaseID: 16073387 Incontact ID: 427829333429 RC#: 19047604904 User ID: 159909031 Caller Name: Shakila Email: DL: 107 Callback Number: 8504596363 Time Zone: Account Verified: Authorized Caller Admin/User: Y Provided Estimated Timeframe: Issue: Call Forwarding Troubleshooting: As per cx the mobile app of one of their user ext 2121 is not ringing. Checked the call forwarding settings and it was set up correctly Educate cx its possible that on that call the users phone is not connected to the internet Advise they need to have a perfectly working internet connection Cx tried to connect the phone to the wifi and tested it and it worked just fine Also provided a work around that they can forward the call to the personal mobile number of the user (External transfer) if its really required. Cx understand . Case closed Recap Y CSAT Y Support Y ========================== CaseID: 16052422 Incontact ID: 427746390985 RC#: User ID: Caller Name: James Email: DL: Callback Number: Time Zone: Account Verified: Y Admin/User: Provided Estimated Timeframe: Issue: Porting Inquiry Troubleshooting: Telco case - 15874742 Validated with NTD Advised no action required at the moment with cx and were just waiting for the update from the designated team Recap CSAT Support ========================== CaseID: 16053812 Incontact ID: 427827583096 RC#: User ID: 1070148011 Caller Name: Matt Email: DL: Callback Number: Time Zone: Account Verified:Y Admin/User: Provided Estimated Timeframe: Issue: Call Forwarding Troubleshooting: Assist cx on creating custom rule for the main number and where to update the company hours Recap CSAT Support ========================== CaseID: 16073285 Incontact ID: 427829363239 RC#: 18004479407 ext 126 User ID: 57647387 Caller Name: Funny Email: sunny.d@s2mtrainings.com DL: Callback Number: 3023582913 Time Zone: Account Verified: Authorized Caller Admin/User: Y Provided Estimated Timeframe: Issue: Call Forwarding Troubleshooting: Confirmed previous advisor already resolved the call forwarding issue and change the email notification. Email sent to cx for conformation case closed Recap CSAT Support 3023582069 3023582064 3023582913 5105849664 ========================== 82345 InContact ID: 427828212760 UID: 330469048 Customer Name: Steve Call Back Number: 7204282150 Email Address:steve.speier@ntegritynetworks.com Time Zone: Security Question: Y Related T1 Case: 16060680 Details or Reason for Escalation: Cx requesting for an added feature to customized user roles. Identified this role only available to higher plan/package but cx was able to get this from the other account they have. CaseID: 16074734 Incontact ID: 427829350616 RC#: 14805654370 User ID: 342451040 Caller Name: Gigi Email: DL: Callback Number: 4809777835 Time Zone: Account Verified: Y Admin/User: Y Provided Estimated Timeframe: Issue: Phone Not Working - NO Service IVR Set up PIN Troubleshooting: Conduct power cycling from modem to switch to deskphone, issue with the phone is resolved Fix the auto receptionist by: Change ext 101 to 1 and ext 106 to 2 Uploaded a new custom company greeting which allow cx to press 1 and 2 managed call forwarding for Ext 2 If customer will press 2 then it will forward the call to ext 1 desk phone Confirmed working Change the VM greetings for ext 1 Uploaded custom VM greetings and custom after hours VM greetings Assist cx how to update their PIN cx happy and agreed to closed the case Recap Y CSAT Y Support Y Test call -(480) 565-4370 Contact ID: 427829484994 VM ========================== 101 106 Thank you for calling Gigi's world. for Kids transportation press one. for the Learning center press two All agents are busy at the moment. please leave a detailed message a You have reached the voice mail for Gigi's learning center. all agents are busy assisting families please leave a detailed message. You have reached Gigi's learning center after hours. if you need to schedule an appointment please visit our website at gigislearningcenter.com 16074872 CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support