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CASE #: 15153711 Incontact ID: 0000000020 User ID: 0000000020 RC #: 6506948392 / ext 102 # of DLS: Caller Name: Donna Davis Callback Number: 8087564758 Verified Email: Y /N (Email) Account Verified: Y Admin/User: User Issue: ring central app unable to receive calls Provided Estimated Timeframe: Y Troubleshooting: enabled call forwarding for ring central app over the admin portal / walked cust thru admin portal / test call / issue resolved Provided Recap: y Inform support.ringcentral.com: https://support.ringcentral.com/article/9748.html Inform Survey: y