Untitled Note

============61067810156 ======== kathyrine.caberos@ringcentral.onmicrosoft.com outlook kathy caberos RingCentral#1 hmorenewal@acquirebpo.com 252013 net issue 09266283054 20328040 agent id kcaberos202103737@team.acquirebpo.com Cut Off : 24 to 8 15th pay 9 to 23 30th cut off https://v.ringcentral.com/join/275200996?pw=84312dbc9b28bacfd3cfd48cf3f9080a ============================================ Incontact ID: RC # 2128318940 UID: name: daniel Callback #: Email: Account Verified Y/N: Sign up date : Total Account DLs: issue : cu called in re setting the account to 24 hours monday thurs 9am to 9pm friday 9am to 5 pm sa sun 10am to 4pm Internet is Up and ruinning: (Yes/No) Y Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: Y CSAT Spiel Provided Y/N: Y CSAT Prediction: 9 Existing Open Cases Y/N: N New/On Hold Implem Y/N: N Incontact ID: 194156493199 RC #: 7183130214 UID: Sign-Up Date: name: emily Callback #: 7188740103 Email: Account Verified Y/N: Y Total Account DLs: issue: cu called in re 7183559732 Internet is Up and ruinning: (Yes/No) Y Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: Y CSAT Spiel Provided Y/N: Y CSAT Prediction: 9 Existing Open Cases Y/N: N New/On Hold Implem Y/N: N -------------------- Incontact ID: 194057912743 RC # 7194440300 UID: 305703029 Sign-Up Date: 06/17/2021 name: jordan Callback #: 2544347933 Email: jordan@goldberglawcenter.com Account Verified Y/N: Y Total Account DLs: 7 issue: cu called in re cannot log in to desktop and phone app getting an error authentication disable authentication issue resolved Internet is Up and ruinning: (Yes/No) Y Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: Y CSAT Spiel Provided Y/N: Y CSAT Prediction: 9 Existing Open Cases Y/N: N New/On Hold Implem Y/N: N View All ------------------------------- Incontact ID: 194155617232 RC #: (888) 688-8504 UID: 1570554004 Sign-Up Date: name: yaron Callback #: (888) 688-8504 Email: ron.midtachi@gmail.com Account Verified Y/N: Y Total Account DLs: 2 issue: cu called in re cannot make or receive calls after porting in the numbers (718) 7762050 and (718) 7405625 swap numbers assign number assign extension issue resolved wants to remove greeting working already did a test call wants to change the greeting on the other number call got disconnected call back vm answer Internet is Up and ruinning: (Yes/No) Y Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: Y CSAT Spiel Provided Y/N: Y CSAT Prediction: 9 Existing Open Cases Y/N: N New/On Hold Implem Y/N: N View All ------------------------- Incontact ID: 194156522043 RC #: 8886465545 UID: 154923048 Sign-Up Date: 12/18/2021 name: kevin Callback #: 8886465545 Email: priya.kumarappan@travoglobe.com Account Verified Y/N: Y Total Account DLs: 5 issue: cu called in re the bill expalin the charges cu wants to add 8339542523 however it belongs to different account refer to cert but the department is close cu wants to be called tom 12 atlantic time Internet is Up and ruinning: (Yes/No) Y Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: Y CSAT Spiel Provided Y/N: Y CSAT Prediction: 9 Existing Open Cases Y/N: N New/On Hold Implem Y/N: N View All ------------------------- Incontact ID: RC #: 8555836383 UID: Sign-Up Date: name: Callback #: 8555836383 Email: Account Verified Y/N: Y Total Account DLs: 0 issue: Internet is Up and ruinning: (Yes/No) Y Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: Y CSAT Spiel Provided Y/N: Y CSAT Prediction: 9 Existing Open Cases Y/N: N New/On Hold Implem Y/N: N View All -------------------------------- Incontact ID: 193926019363 RC #: 4153244077 UID: 198569031 Sign-Up Date: name: gina Callback #: 4158474214 Email: gina@efund.com Account Verified Y/N: N Total Account DLs: 7 issue: cu called in re porting in a number advised that we need to verify the account cu wants to change role to super admin advised to get the super admin details so we can walk cu through in porting a number Internet is Up and ruinning: (Yes/No) Y Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: Y CSAT Spiel Provided Y/N: Y CSAT Prediction: 9 Existing Open Cases Y/N: N New/On Hold Implem Y/N: N View All ----------------------- Incontact ID: 194155876490 RC #: 6468231655 UID: 62874532031 Sign-Up Date: email : mw@washingtonfirmpllc.com name: melissa Callback #: 3475642442 Account Verified Y/N: Y Total Account DLs: 1 issue: cu called in re setting up voicemail after hours change the timezone issue resolved Internet is Up and ruinning: (Yes/No) Y Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: Y CSAT Spiel Provided Y/N: Y CSAT Prediction: 9 Existing Open Cases Y/N: N New/On Hold Implem Y/N: N ============ Case Update: -Called the customer back to follow up / Contact ID : 193926987623 -Reached VM. Left a VM. -Sent a follow up email When anyone calls it shows ========== "Hi ____________, Good day! I tried calling you today at _623) 267-8251 but I reached your voicemail. I would like to follow up with your concern regarding ____missed call prompt on deskphone ______. Kindly reply to this email so we can update and/or close this case accordingly. Should you need additional assistance, please feel free to call our support line at (888) 898-4591 and give your reference case number __________ . Thank you for choosing RingCentral as your communications provider. Sincerely, RingCentral | Technical Support NOTICE: This message contains information intended only for the use of the addressee named above. It may also be confidential and/or privileged. If you are not the intended recipient of this message, you are hereby notified that you must not disseminate, copy or take any action in reliance on it. If you have received this message in error, please notify the sender. All personal data shared and/or disclosed through this message will be processed pursuant with applicable privacy laws and regulations." ====================== (858) 266-0489 (858) 266-0481 (858) 900-9280 (858) 266-0471 (858) 266-0495 (858) 266-0473 (858) 295-6940 (858) 295-6560 (858) 266-0509 (858) 266-0486 (858) 266-0466 (858) 266-0467 (858) 266-0465 (858) 266-0490 (858) 266-0505 (858) 266-0482 (858) 266-0474 (858) 266-0494 (858) 266-0492 (858) 266-0483 (858) 266-0480 (858) 266-0478 (858) 266-0499 (858) 266-0470 (858) 266-0479 (858) 203-9299 (858) 266-0477 (858) 266-0484 (858) 266-0495 (858) 266-0485 (858) 266-0488 (858) 266-0502 (858) 266-0504 (858) 266-0503 (858) 266-0475 (858) 766-6396 (858) 935-4835 (858) 266-0510 (858) 266-0512 (858) 266-0513 (858) 266-0511 (858) 266-0469 (858) 266-0508 (858) 266-0491 (858) 266-0500 (858) 283-4583 (858) 935-4971 (858) 935-4159 (858) 283-4532 (858) 266-0487 (858) 283-4467 (858) 283-4466 (858) 283-4121 (858) 266-0496 (858) 266-0493 (858) 266-0476 (858) 266-0507 (858) 266-0498 (858) 266-0506 (858) 266-0472 (858) 266-0468 (858) 266-0501 ======================= streamtech acct number 210709-0639 atm reference # 07016228111231 bill invoice 2021/734365