Untitled Note

Caller Name: Fabio Callback Number: (646) 753-2543 Verified Email: fabio@fabiostreasurechest.com # of DLS: 2 InContact ID: 199398756443 User ID: 175359035 Case #: Account Verified: Y Admin/User: Issue: -xferred call from Roma (sales) -call was not recorded Troubleshooting: -checked the call recording in the call logs > no recorded call for the call below: Call Details: Calling #: (518) 605-2951 Called #: (646) 887-3532 Time and date: 03/22/2022 10:28 AM -acct has premium plan / ACR is on 5186052951 ************************************************ Caller Name: Travis Callback Number: (832) 691-8924 InContact ID: 199398794289 Admin/User: Issue: -cust is trying to create an acct but the card that he is using keeps failing -cust said he already tried 3 cards Troubleshooting: -xferred to sales 9253508331 ************************************************ Caller Name: Wolfgang RC #: 12142957970 Callback Number: 214 836 8028 Verified Email: wwillems@assistinghands.com # of DLS: InContact ID: 199398799842 User ID: 166478048 Case #: Account Verified: Y Admin/User: Issue: -the call queue ext 5 is not forwarding the call to ext 101 Troubleshooting: -customer is saying that a client told him that he called and he was routed to voicemail -checked the call from (469) 835-3219 > session log shows "Caller Hangup" -no indication that the call reached voicemail -case closed (214) 295-7970 (214) 295-7970 (214) 295-7948 (469) 835-3219 ************************************************ Caller Name: Steve Callback Number: (404) 797-3777 Verified Email: barnes.steve@mac.com # of DLS: 0 InContact ID: 199398808742 User ID: 514864048 Case #: 15176319 Account Verified: Y Admin/User: Issue: -cust is trying to use the HUD to monitor ext 101's call -outbound CNAM is incorrect -call monitoring Troubleshooting: -advised Steve that he cant use the same ext to monitor the same ext -created a free extension 102 > added ext 102 to the "Can Monitor" list -did a test call monitoring > successful -sent request for the details below: UID: 514864048 CNAM: Tina Finn Provider: RCLEC-DID Phone Number(s): (404) 949-3449 and (404) 949-3456 -created ext 102 for call monitoring to ext 101 -swapped the user details of ext 101 and 102 -adv cust tha i will call him back after 24-48 business hours for the cnam update initiative medi UID: 514864048 CNAM: Tina Finn Provider: RCLEC-DID Phone Number(s): (404) 949-3449 and (404) 949-3456 ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************