Untitled Note
By: Anonymous2/15/2022159 views Public Note
Caller Name: Ed
RC #:
Callback Number: (212) 459-9191
Verified Email: ebrill@dreamvacations.com
# of DLS: 59
InContact ID: 196429784856
User ID: 63433792
Case #: 14613680
Account Verified: Y
Admin/User:
Issue
-xferred call from Tophe (t1)
-cannot call Barbados
Troubleshooting:
-sent email to cust to download and fillout the form to request for whitelisting
-cust said that their client said that they cant reach the voicemail of their company / did test call / after a few seconds, was able to reach the voicemail / cust said they will monitor it
-created related / escalated to fraud
cb #: 9253018832
cb icid: 196429906231
-no answer / left vm / sent email
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Caller Name: Stacy
RC #:
Callback Number: (619) 609-0934
Verified Email: stacyd@coast1.com
# of DLS: 30
InContact ID: 196429823359
User ID: 1856306008
Case #:
Account Verified: Y / 145
Admin/User:
Issue
-deskphone of ext 120 is not receiving
Troubleshooting:
-changed the c all forwarding setting for ext 120
-turned off the apps since they only want the deskphone to ring
-did test call / all good
LINE: (619) 202-0906
MODEL:Polycom IP 335 HD IP phone
SN: 0004F2B17BE8
(800) 750-9109
8008640283
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Caller Name: Jeanni
RC #: 8045208005
Callback Number: (804) 486-6967
Verified Email:
# of DLS: 6
InContact ID: 196429917769
User ID: 262169048
Case #: 14615937
Account Verified: N
Admin/User:
Issue
-phone is acting weird
-calls are forwarded to iphone
- error message "im sorry i cant hear or i didnt get that or press star for more option or press 1 to answer the call "
-caller unable to verify the acct / no other actions taken
-cust will callback
Troubleshooting:
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Caller Name: Chris
RC #: 2123193191
Callback Number: 2123193191
Verified Email: chris.ragalie@ssh.com
# of DLS: 20
InContact ID: 196429941027
User ID: 521809040
Case #: 14615932
Account Verified: Y / ext 108
Admin/User:
Issue
-xferred call from rebelsa (t1)
-crm HubSpot integrations
Troubleshooting:
--Needs assistance in integrating HubSpot to RingCentral
Customer Name: Chris
Callback Number: 3125454129
Integrations App/ CRM: HubSpot
Third Party or Supported (Y/N): Supported
Issue: Integration of hubSpot
-Needs assistance in integrating HubSpot to RingCentral
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Caller Name: lisa
RC #: 13038724477
Callback Number: (303) 6572405
Verified Email: lisa@clearcomfort.com
# of DLS: 20
InContact ID: 196429997104
User ID: 3612669020
Case #: 14616675
Account Verified: Y
Admin/User:
Issue
-update user details on ext 1114
Troubleshooting:
-Assisted Lisa in updating the user details for ext 1114 through admin portal
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Caller Name: Justin
RC #:
Callback Number: (770) 375-6248
Verified Email: justin.o@mammothholdings.com
# of DLS: 36
InContact ID: 196430017844
User ID: 1638193012
Case #: 14616723
Account Verified: Y
Admin/User:
Issue
-xferred call mark (t1)
-unable to login to RC app using email address on ext 402
Troubleshooting:
-assisted cust in signing in using his direct number (207) 305-2220 / successful
LINE: (207) 305-2220 ext 402
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Caller Name: Bill
RC #:
Callback Number: (740) 676-1572
Verified Email: carol.electric.83@outlook.com
# of DLS: 0
InContact ID: 196430036871
User ID: 895888020
Case #:
Account Verified: Y
Admin/User:
Issue
-xferred call from Nikki (billing)
-unable to login to the rc acct because of the 2-factor authentication
Troubleshooting:
-offered disabling the 2-factor authentication for one hour > cust refused because he wants to turn off the process for 4 hours
-explained that we can only do 1 hour
-cust said he will callback because he is not in the office anymore
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Caller Name: Chris
RC #: 2897990891
Callback Number: 9055188607
Verified Email:
# of DLS: 42
InContact ID: 196430049877
User ID: 1390547020
Case #: 14538668
Account Verified: Y
Admin/User:
Issue
-wants to continue the TS to the existing case that is handled by tier 2 rep
Troubleshooting:
-sent message to Erik Jitomo (t2 rep who handles the case)
-cust requested a callback the erik today until 6:00 pm est
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Caller Name: ryan
RC #: 3133383647
Callback Number: (313) 338-3647
Verified Email: rwaidmann@rockcitydet.com
# of DLS:
InContact ID: 196430069376
User ID: 215396040
Case #:
Account Verified: Y
Admin/User:
Issue
-activate exts 126, 111 and 121 / total of 25 exts / cust needs 27 exts
Troubleshooting:
-assisted cust in assigning the unassigned ext to a new user ext
-assisted cust in assigning the deskphone to ext 126
-assisted cust in adding 2 unassigned exts / cust all good
MODEL: Polycom VVX 450 Business IP Phone
SN: 4825670b9550
LINE: (313) 263-6207 ext 126
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Caller Name: Daryl Blowes
RC #: 9254564468
Callback Number: (631) 861-5811
Verified Email: daryl@gogovapps.com
# of DLS: 14
InContact ID: 196430112323
User ID: 180907037
Case #:
Account Verified: Y
Admin/User:
Issue
-change limted ext to hotdesk
Troubleshooting:
-deleted the limted extension (631) 861-3299 then add it as hotdesk
-converted the digital line (631) 861-3337 to a limited ext / adv cust to consult with his AM to delete the license
-assisted cust in changing the user details for limited ext
-rebooted the phones / cust did a test call / all good
-deleted existing phones under the unassigned phones
assisted cust in converting the phone FCH2302DUMZ to a hotdesk
User ID: 180907037
LIMITED EXT: (631) 861-3299
DEVICE NAME: Hot desk 1
SN: FCH2316DXXT
LINE: (631) 861-3337
MODEL: Polycom Trio 8500 Conference Phone
SN: 64167FDE7902
conferenceroom@gogovapps.com
76 W MAIN ST, STE 202, PATCHOGUE, NY, 11772, United States
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Caller Name: Dolores
RC #: 6613275161
Callback Number: 6614932693
Verified Email: officemanager@watsonrealty.com
# of DLS: 34
InContact ID: 196430319828
User ID: 227030040
Case #:
Account Verified: Y
Admin/User:
Issue
-when ext 5701 got missed got and try to call the number back, the app is dialing his direct number
Troubleshooting:
-ask cust to send me a video on what is happening
-uninstall then reinstall the rc app / user is not available for the ts
-cust will callback if needed
LINE: (661) 859-5701 ext 5701
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Caller Name: michelle
RC #: 7022479994
Callback Number: (702) 247-9994 ext 425
Verified Email: omanager@neurocnv.com
# of DLS: 49
InContact ID: 196430411011
User ID:151025041
Case #: 14621326
Account Verified: Y
Admin/User:
Issue
-phone provisioning
Troubleshooting:
-walked thru the cust in assigning an unassigned ext / added digital line to ext 513
-Assisted Michelle in provisioning the Polycom VVX 250 Business IP Phone to ext 513
--assigned the polycom phone to ext 513
-enabled ext 513 thru SCP
LINE: ext 513
SN: 4825670064D2
MODEL: Polycom VVX 250 Business IP Phone
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Caller Name: Jose
RC #: 8888770231
Callback Number: (949) 471-0621
Verified Email: josef@xyzies.com
# of DLS: 39
InContact ID: 196430447832
User ID: 1001528019
Case #: 14621670
Account Verified: Y / ext 102
Admin/User:
Issue
-unable to call internationally / Colombia on the app
-when cust tries to call, it is just a busy tone
8887804143
Troubleshooting:
-Assisted Jose in dialing an international with the country code ( countrycode) then the number / successful
-walked thru the cust in forwarding the calls to an international number for ext 12353
Scott
cb #: 6106781015
icid: 196430443074
-scott call
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Account Verified: Y
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Account Verified: Y
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Account Verified: Y
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