Untitled Note

Caller Name: Hugo RC #: Callback Number:2123792274 Verified Email: hugo.coello@prideglobal.com # of DLS: 488 InContact ID: 426650682364 User ID: 218813035 Case #: 15783596 Account Verified: Y / 2274 Issue: -cnam on ext 5367 shows CARLOS ALAMEDA -ext 5248 unable to sign in through the app and website while in the Philippines Troubleshooting: -changed the caller id for the deskphone and RC app of ext 9599 to their direct numbers instead of the main company number -there is already open ticket for T2 15763223 for the issue in signing in to the app and website while in the Philippines -sent email to level 3 to update the cnam of (212) 235-5300 to PRIDE GLOBAL 15783669 -- DUPLICATE !!!! cb #: (484) 450-8320 cb icid: 426650728625 -no answer / left vm / sent email Settings > Video ************************************************ Caller Name: Kevin RC #: 15184521242 Callback Number: 5182885042 Verified Email: kgoodman@fye.com # of DLS: 422 InContact ID: 426650727112 User ID: 1675724015 Case #: Account Verified: Y Issue: -phone provisioning to ext 1026 Troubleshooting: -cust said that the order says that the device was delivered and someone signed for it / seems that the device is either missing or was sent to another location -manually completed the order for ext 1026 -the new device with MAC 805E0C8D40E6 seems to be connected to a network because the prov counter is moving up -swap the phone of ext 1026 to Yealink with MAC 805EC0AFEB4D thru admin portal - 1026 MAC: 805EC0AFEB4D UID: 1675724015 SN: 00156579D936 ph #: (518) 930-4561 ext 1026 (317) 849-0219 ************************************************ Caller Name: Carlina RC #: 12126837327 Callback Number: 9174807997 Verified Email: management@carlinaleon.com # of DLS: 1 InContact ID: 426650764123 User ID: 3438902020 Case #: 15784607 Account Verified: Y Issue: -change the main company number to (917) 410-7484 Troubleshooting: -changed the phone number of ext 101 to (917) 410-7484 (917) 4107484 ************************************************ Caller Name: Sean RC #: Callback Number: 9492859756 Verified Email: sean.vu@wlbutler.com # of DLS: 166 InContact ID: 426650856739 User ID: Case #: Account Verified: Y Issue: Troubleshooting: multiple 2228 IP ADD: ************************************************ Caller Name: Chiki RC #: Callback Number: 4158484011 Verified Email: chiki@oilseedssf.com # of DLS: 485 InContact ID: 426650861366 User ID: 2985207020 Case #: 15785191 Account Verified: Y Issue: -add user for ext 4026 Troubleshooting: -deleted the old ext 4026 for Andrew -added new user with same phone number (415) 848-4026 and ext 4026 cb #: (415) 535-1232 cb icid: 426650893883 -spoke with Tiffaney / all is set / case closed ************************************************ Caller Name: Jaime RC #: Callback Number: 410 744 4809 Verified Email: jterrazas@provenirusa.com # of DLS: 22 InContact ID: 426650884535 User ID: 1384249020 Case #: Account Verified: Y / ext 145 Issue: -non RingCentral users are not able to join the scheduled meeting of ext 118 and ext 111 Troubleshooting: -administration > toggled on external guest communications -cust did a test meeting / got an error 400 -asked cust to copy and paste the meeting link to Incognito -cust then found out the restriction in his pc -cust was able to join as an external guest -case closed gary ext 118 and ext 111 "unable to join" administration > toggled on external guest communications cb #: (480) 219-6840 / 4804599031 cb icid: 426650948882 email add : raviamita@hotmail.com -spoke with Ravi -changed Number Type from Voice only to Voice and Fax of ext 103 -changed the fax number from direct number to main number (480) 219-6840 -did test fax > failed -cust is using the web browser to send faxes -logged in as ext 103 / tried to send fax / same error -offered recreating the ext 103 / cust refused -confirmed outage FAX SAMPLES: FAXING FROM: 14802196840 FAX TO: 19808804043 TIME/DATE:7/20/2022 10:10:55 AM UTC-07:00 SESSION LOGS: -15378463404800 FAXING FROM: FAX TO: TIME/DATE: SESSION LOGS: FAXING FROM: FAX TO: TIME/DATE: SESSION LOGS: raviamita@hotmail.com rgupta2004@yahoo.com Pecos2075 ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************