Untitled Note

CASE NOTES TEMPLATE Customer Name: Gvozden Dokic Extension #: 101 Best callback number: Email address: Customer's preferred callback time (with timezone): N/A Admin: yes Account Verified: yes Issue: cx wanted to be transferred to the previous agent who assisted him about a case related to a shipping phone Troubleshooting: (steps taken to address the issue) Recap: Support Site provided: Survey Spiel: Cx asked to talk with Arcy Parayno. Cx hang up the call before solutions were provided