Untitled Note
By: Anonymous1/23/20232 views Public Note
InContact ID: 458723581276
Issue:
-self resolved
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Caller Name: Fred Samuels
RC #: 7134631537
Callback Number: (281) 407-5678
Verified Email: fsamuels@wapitienergy.com
# of DLS: 71
InContact ID: 458723609556
User ID: 2480171036
Case #:
Account Verified: NO / ext 206
Issue:
-move phone number to another user
Troubleshooting:
-caller unable to verify account or own SQ in ext 206
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Caller Name: Dave
RC #:
Callback Number: 2489870499
Verified Email:
# of DLS:
InContact ID: 458724086273
User ID: 2540406036
Case #:
Account Verified: Y
Issue:
-xferred call from Lovely (sales)
-create IVR menu to be forwarded to another account's phone tree
Troubleshooting:
-created a template to forward all calls of all phone numbers
-created ivr menus and call queue
-did test calls / success
17303771
58064433 - 2nd acct
1-forward to
(800) 7604989 - switch
(888) 376-4364 - lifetime
866) 472-3326
national general press 5
safeco press 4
progressive press 6
westfield press 7
Encompass press 8
Grange press 9
amrican modern press 10
for all other carriers press 11
4 6 and 7
Arizona Customers
(888) 376-4364
1480
1623
1520
1602
monday to friday 6-8
Auto Forward To Progressive
19892395530
19044420053
company numbers
(586) 480-2110 - ivr
(586) 838-2819
102 - 105
9am to 5:30pm
(800) 760-4989
Jeff Mittleman
heather@lifetimeinsuranceservices.com
hello@insswitch.com
2-on ext 107
Todd Gould
todd@insswitch.com
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