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to see if we ported her number 713 401 9771 katina williams 346-514-3300 Allan Baraquia Product Training | Costa Rica | 8-5CST CASE NOTES TEMPLATE InContact ID 456195078994 Customer Name: Bob Giraud RC Phone Number: 800-408-2561 Extension #: ---- Best callback number: 480-399-0044 Email address: m.v.p.dentrepair@icloud.com Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Issue/Subject: Ch state that the app is requesting a pin for the voicemail and messages, also unable to get into the account, ch doesn't remember his password. Troubleshooting: (steps taken to address the issue) -Email sent to reset the password on the email we have on file, adv ch to review all the emails he has since he wasn't able to provide the email. he has multiple email addresses -adv ch to get into his account look for the settings option then phone and finally voicemail and look for the option to change PIN Recap: Y Support Site provided: N Survey Spiel: N