Untitled Note

Customer Name: Peter Hopes UID: 2001379021 InContact ID: 2001379021 Extension #: 101 Best callback number: 925 321 0733 Ring central number : 925 659 8116 Email address: peter@itavalon.com Customer's preferred callback time (with timezone): Admin: Y/N Y Account Verified: Y/N Y Issue: Customer called to ask to add a user without having to buy a license. The customer also requested to provision a phone and assign it to ext 134. Troubleshooting: (steps taken to address the issue) The customer was guided on how to edit an unassigned extension and how to request a number for that unassigned extension. Then the cx was requested for the information of the phone he wanted to provision. Make and model: POLYCOM VVX-450 BUSSINESS IP PHONE Mac: 64167FE0D8B6 The phone was searched and assigned to the user requested, then the phone was provisioned and tested through a call. This was left up and running. Lastly, the customer requested to check if he had other open cases under his name. Cx was provided the case number. Recap: Y/N Y Support Site provided: Y/N Y Survey Spiel: Y/N Y