Untitled Note

Customer Name: Katie Elliot RingCentral Number:9493391689 UID:351075040 InContact ID:458608609530 Extension #:162 Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: The cx is calling regarding an open case# 17127213 cx wants to know the status of her TCR form Troubleshooting: Advised the cx that the status is pre-approved and wait a few days more Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by (Agent’s Name)