Untitled Note
By: Anonymous12/16/20212 views Public Note
Incontact ID: 194057720716
RC Number: 7145434200
Caller's Name: Cesar
UID: 629080020
Callback Number: 7144188173
Email: kmarquez@msapcg.com
Number of DL: 3
Troubleshooting:
> Customer needed help to connect the phone via wifi
> Phone was working over the weekend
> No change in the network
> Phone still connected to 2.4G
> No WPS button on the router
> Loop in - Wifi must be enabled message
> Re-did wifi phone setup still the same
> Asked customer to do harwired temporarily to get into the GUI
wifi must be enabled
Resolution:
192.168.25.117
over the weekend
7.6.1
Close Case:
Promoted Support Site:
failed to assoacite SSID