Untitled Note

Grammar 101 Assessment - "place score here" Phrasal Verbs Assessment - 95 Transitional Device Assessment - 100 BEST (Build-up) - "place score here" BEST (Explore) - 100 BEST (Sell) - 100 BEST (Tie-up) - 100 BEST Overall - - "place score here" Ruth Aguilar 12/2, 1:45 PM Customer Name: Jocelyn Giron. UID:2215541020 InContact ID: 456403285590. Extension #:102. Best callback number: is 310-360-8700. / (310) 360-8700. Email address:mistyka@soevents.com Customer's preferred callback time (with timezone): Admin: Yes. Account Verified: Yes. Issue: The customer wanted to know how to set a conference call to receive calls. Troubleshooting: We were looking for information to set a conference call and she hung up the call, I called her back but I couldn't reach her out. Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N -------------------------------------------------------------------------------------------------------------------------------------------------- Customer Name: ANNETTE BURGESN. UID: InContact ID: Extension #: Best callback number: 770-990-9230. Email address: Customer's preferred callback time (with timezone): Admin: Yes. Account Verified: Yes. Issue: Troubleshooting: (steps taken to address the issue) Recap: Yes/N Support Site provided: Y/N Survey Spiel: Y/N -------------------------------------------------------------------------------------------------------------------------------------------------- Customer Name: Steve Counce. UID:730632048. InContact ID: inContact Contact Id:456403490225. Extension #:101. Best callback number: is 205-901-5899. Email address: chris@techworksconnect.com Customer's preferred callback time (with timezone): EST. Admin: Yes. Account Verified: Yes. Issue: Reprovisioning. Troubleshooting: Transfer to provisioning. Recap: Yes Support Site provided: Yes. Survey Spiel: Yes. Cisco FCH2660226E./ Show on the front of the phone 101 ext./ 1 (205) 9948337. #104. Case #16870319. Account Verified: Yes. How many phones are affected: One. Error on the Display Screen: Not showing contact info. Extension Number in Issue: (Provide all that applies):104. The serial Number of the phone: is FCH2660226E. Make and Model: Cisco 8861 Gigabit Color Business Phone. Digital Line: 1 (205) 9948337. Other Notes: SN:FCH2660226E. Extension has attached a different SN phone. Is the customer in the same location where the phone is?: Yes. Internet connection working?: Yes. Additional Question -Phone has user extension and DL assigned: Yes. -Customer's internet connection is working: Yes. -Customer is in the same location as the phone is: Yes. -Phone is powered ON: Yes. --------------------------------------------------------------------------------------------------------------------------------------------- Customer Name: UID: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Account Verified: Issue: Troubleshooting: (steps taken to address the issue) Recap: Yes/N Support Site provided: Y/N Survey Spiel: Y/N --------------------------------------------------------------------------------------------------------------------------------------------- Customer Name UID: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Account Verified: Issue: Troubleshooting: (steps taken to address the issue) Recap: Yes/N Support Site provided: Y/N Survey Spiel: Y/N